This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions
set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example,
damage from abuse, an accident, theft and/or vandalism is not covered.
Q6:
A6:

Which part(s) are covered by this Customer Support Program?
The specific component covered by this Customer Support Program is as follows:
• Steering Intermediate Shaft Assembly

Q7:
A7:

What should an owner do if experiencing this condition?
If an owner thinks that he/she has experienced the condition described in this Customer Support Program, a local
Toyota dealer should be contacted for appropriate diagnosis and repair. If the condition is verified as being in
accordance with the terms of the program, the repair will be performed FREE OF CHARGE to the owner.
Q7a:
A7a:

What if the diagnosis is performed and my vehicle is not covered by the Customer Support Program?
Please be aware that, if the condition is not covered by this Customer Support Program, you may be
responsible for the initial diagnostic fees and any other repairs you may decide to have performed. Any
authorized Toyota Dealership can determine if a condition is covered by this Customer Support Program.

Q8:
A8:

What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above. If an owner
has not experienced the condition, he/she is asked to tear off the sheet included in the owner letter and insert it into
the Owner’s Warranty Information Booklet for future reference.

Q9:
A9:

How long will the repair take?
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary
to make the vehicle available for a longer period of time.

Q10:
A10:

What if I previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.

Q11:
A11:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.

Q12:
A12:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

© 2020 Toyota Motor Sales, USA

FAQ Page 2 of 2

TOYOTA
Toyota Division
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024

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Certain 2018 Model Year Camry
Certain 2018 Model Camry Hybrid
Coverage for Steering Intermediate Shaft
CUSTOMER SUPPORT PROGRAM (22TE02) NOTIFICATION
[VIN]
Dear Toyota Owner:

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At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual efforts to ensure
customer satisfaction, Toyota would like to advise you of a voluntary Customer Support Program that has been initiated for
your vehicle.

Primary Coverage

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This Customer Support Program provides coverage as it applies to the Steering Intermediate Shaft on certain 2018 Camry and
Camry Hybrid vehicles. The specific condition covered is the potential, over time, for the required effort to turn the steering
wheel to gradually increase and/or for the steering wheel to gradually become slower to return to center. If the condition is
verified, the vehicle will be replaced with a new Steering Intermediate Shaft Assembly under the terms of this Customer Support
Program.

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Applicable until July 30, 2023 with no year/mileage
limitation.

Applicable for 10 years from the date of first use or
150,000 miles, whichever occurs first.

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What should you do?

Secondary Coverage

(After Primary Coverage ends)

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Please tear off and insert the sheet at the bottom of the page into the back of your Owner’s Manual for future reference. If
you have not experienced the condition described in the Customer Support Program Details below, there is no action
necessary at this time.

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If you have experienced this condition, we recommend you contact any authorized Toyota dealer and make arrangements for
diagnosis and, if applicable, repair. The repair will take approximately one hour. However, depending upon the dealer’s work
schedule, it may be necessary to make the vehicle available for a longer period of time.

What if you have other questions?
•
•
•

Refer to the Frequently Asked Questions sheet included with this letter.
Your local Toyota dealer will also be more than happy to answer any of your questions.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

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OR
If you would like to update your vehicle ownership or contact information, please visit
https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to
input the new information.

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What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repairs related to this condition, please mail a copy of your repair details (for example: a repair
order), proof-of-payment, and ownership information to the following address for reimbursement consideration:

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Toyota Brand Engagement Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001

Please refer to the attached Reimbursement Checklist for required documentation details.

Thank you for driving a Toyota.
Sincerely,

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We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience
this condition may have caused you.

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TOYOTA MOTOR SALES, U.S.A., INC.

Customer Support Program (22TE02) Details

•
•

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This Customer Support Program provides coverage as it applies to the Steering
Intermediate Shaft on certain 2018 Camry and 2018 Camry Hybrid vehicles. The
specific condition covered is the potential, over time, for the required effort to turn
the steering wheel to gradually increase and/or for the steering wheel to gradually
become slower to return to center. If the condition is verified, the vehicle will be
repaired with a new Steering Intermediate Shaft Assembly under the terms of this
Customer Support Program*.
The Primary Coverage will be offered until July 30, 2023, regardless of
mileage.
After the Primary Coverage, the Secondary Coverage is applicable for 10 years
or 150,000 miles from the date of first use, whichever comes first.

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Please note that this coverage is for work performed at an authorized Toyota
dealer only.

This coverage is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section
of the Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or
vandalism is not covered.

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VIN#
Date of First Use

*Please see your Toyota dealer for additional details

A voluntary Customer Support Program has been initiated for
your vehicle

▼ Remove at perforation and place in the back of your owner’s manual ▼

TOYOTA

CUSTOMER SUPPORT PROGRAM
FREQUENTLY ASKED QUESTIONS

Is this a recall?
No. This is not a recall. At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of
our continual efforts to help ensure customer satisfaction, Toyota is advising you of this Customer Support Program.

Q2:
A2:

If my vehicle does not have this condition, do I need to make an appointment with my dealership?
No, you do not need to take your vehicle to a dealership unless your vehicle is exhibiting the condition described in this
letter. If you have not experienced this condition, please tear off and insert the sheet from the bottom of the owner
letter into the back of your owner’s manual for future reference.

Q3:
A3:

Is the Customer Support Program coverage transferable if I sell my vehicle?
Yes, this Customer Support Program coverage is fully transferrable to subsequent vehicle owners for the condition and
terms specified in the notification letter.

Q4:
A4:

What should I do if my vehicle has the condition described?
If you experience this condition, please contact any authorized Toyota dealer and make arrangements for diagnosis
and, if applicable, repair.

Q5:
A5:

Which part(s) are covered by this Customer Support Program?
Refer to the owner letter to find the specific component(s) covered by this program.

Q6:
A6:

What if the diagnosis is performed and my vehicle is not covered by the Customer Support Program?
Please be aware that, if the condition is not covered by this Customer Support Program, you may be responsible for the
initial diagnostic fees and any other repairs you may decide to have performed. Any authorized Toyota Dealership can
determine if a condition is covered by this Customer Support Program.

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Q1:
A1: