Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: March 24, 2022
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

CUSTOMER SUPPORT PROGRAM 22TE02
Certain 2018 Model Year Camry
Certain 2018 Model Year Camry Hybrid
Coverage for Steering Intermediate Shaft
Model / Years
2018 Camry
2018 Camry Hybrid

Production Period
Early April 2017 – Early February 2018
Early April 2017 – Early February 2018

Approximate Total Vehicles
161,500
14,100

In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to
provide coverage for the Steering Intermediate Shaft on certain 2018 model year Camry and certain 2018 model year Camry
Hybrid.
Background
Although the Steering Intermediate Shaft is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles
(whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs
related to a steering wheel which potentially, over time, requires effort to turn the steering wheel to gradually increase and/or
for the steering wheel to gradually become slower to return to center.
The following information is provided to inform you and your staff of the program notification schedule and your degree of
involvement.
Customer Support Program Details
This Customer Support Program provides coverage as it applies to the intermediate shaft on certain 2018 Camry and Camry
Hybrid vehicles. The specific condition covered is the potential, over time, for the required effort to turn the steering wheel
to gradually increase and/or for the steering wheel to gradually become slower to return to center. If the condition is
verified, the vehicle will be repaired with a new steering intermediate shaft assembly under the terms of this Customer
Support Program.
•
•

The Primary Coverage will be offered until July 30, 2023, regardless of mileage.
After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the date of first
use, whichever comes first.

This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set forth in the New Vehicle
Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or vandalism
is not covered.

Covered Vehicles
There are approximately 175,600 vehicles covered by this Customer Support Program. Approximately 360 vehicles involved in
this Customer Support Program were distributed to Puerto Rico

© 2020 Toyota Motor Sales, USA

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Owner Letter Mailing Date
Toyota will begin to notify owners in early April 2022 and will be mailed over several months. A sample of the owner notification
letter has been included for your reference.

Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Customer
Support Program. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided
to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-2709371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
There is no New Vehicle Limited Warranty coverage or non-emission CSP coverage for vehicles that have been branded as
salvage, total loss, true mileage unknown, or similar title under any state’s law. Nonetheless, every attempt should be made to
complete an open emission related CSP when circumstances permit, unless noted otherwise in the CSP dealer letter.
•

This CSP IS NOT emission related; therefore, vehicles branded as salvage, total loss, true mileage unknown, or similar title
are NOT ELIGIBLE for coverage under this CSP.

For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle
Limited Warranty”.
Customer Marketing
Direct marketing of this Customer Support Program is strictly prohibited pursuant to the Toyota Warranty Policy 5.22,
“Warranty Solicitation.” Non-compliance of this policy may result in a claim debit.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Aaron Fowles (469) 292-1097 in Toyota Corporate Communications. Please do not provide this number to
customers. Please provide this contact only to media.
Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service
Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the
CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering
method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers
below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions.
As this is a Customer Support Program, the condition MUST be verified by inspecting the vehicle. Therefore, dealers SHOULD
NOT increase their stock of related repair parts. Dealers are requested to only order parts for vehicles experiencing this condition
only. DO NOT ORDER FOR STOCK. As always, if a customer experiences the condition described, dealers should conduct
appropriate diagnosis and order the applicable parts.
Part Number
45220-06252

Description
Steering Intermediate Shaft Assembly

Quantity
1

All Customer Support Program (CSP) parts are eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional details.
© 2020 Toyota Motor Sales, USA

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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are
required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign
Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to
currently hold at least one of the following certification levels:
• T453– Steering, Suspension & Handling
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the
dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully
review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider
technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at
all times.
NOTE: Claims for repairs that were performed by non-qualified technicians are subject to debit.
Remedy Procedures
Technical instructions for this Customer Support Program can be found in: T-SB-0125-15.
Parts Recovery Procedures
All parts replaced as part of this Customer Support Program must be turned over to the parts department until appropriate
disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS)
is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis,
quality control analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign
claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.

© 2020 Toyota Motor Sales, USA

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Warranty Reimbursement Procedures
Reimbursement Procedure
NOTE: If the vehicle is still under the New Vehicle Limited Warranty, submit the repair as a Regular warranty claim.
Op Code
ATN221

Description
Perform Inspection and replace the
steering intermediate shaft assembly

Flat Rate Hours
0.9

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Customer Support Program. This claim filing information is used by
Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim
has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin
PRO17-03 to correct the claim.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

© 2020 Toyota Motor Sales, USA

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Campaign Designation / Phase Decoder

22TE02
19

T

A

01

Year Campaign
is Launched

Vehicle Make

Field Action Category and Phase

Field Action Sequence

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique cases)

01 = 1 st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year
(The sequence is unique for each Field
Action category)
(May use other characters in unique
cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step
procedures required to implement this Customer Support Program.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2020 Toyota Motor Sales, USA

CUSTOMER SUPPORT PROGRAM 22TE02
Certain 2018 Model Year Camry
Certain 2018 Mode Year Camry Hybrid
Coverage for Steering Intermediate Shaft
Frequently Asked Questions
Original Publication Date: March 24, 2022
Q1:
A1:

What is the condition?
The specific condition covered is the potential, over time, for the required effort to turn the steering wheel to
gradually increase and/or for the steering wheel to gradually become slower to return to center.
Q1a:
A1a:

Q2:
A2:

What is the Steering Intermediate Shaft?
A steering component link in-between the steering column and steering gear that transmits the customer
input from the steering wheel to the steering gear. in-between the steering column and steering gear
that transmits the customer input to the steering wheel to the steering gear

Are there any symptoms that this condition exists?
If condition is present, customers may experience a gradual increase in required steering effort and/or the steering
wheel gradually becoming slower to return to center. Customers may also hear an abnormal noise when turning the
steering wheel.
Note: It is possible that an abnormal noise when turning the steering wheel could be present for reasons other than
the condition covered by this Customer Support Program.

Q3:
A3:

What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in early April 2022, advising owners of this Customer
Support Program.
If the owner experiences the condition described above, they should contact their local authorized Toyota dealership
for diagnosis. If the condition is verified, the dealer will replace the Steering Intermediate Shaft which has this condition
with a new one FREE OF CHARGE.

Q4:
A4:

Which and how many vehicles are covered by this Customer Support Program?
There are approximately 175,600 vehicles covered by this Customer Support Program.
Model Name
Camry
Camry Hybrid

Model Year
2018
2018

Production Period
Early April 2017 – Early February 2018
Early April 2017 – Early February 2018

© 2020 Toyota Motor Sales, USA

UIO
161,500
14,100

FAQ Page 1 of 2

Q5:
A5:

What are the details of this program?
This Customer Support Program provides coverage as it applies to a Steering Intermediate Shaft. The specific condition
covered is the potential, over time, for the required effort to turn the steering wheel to gradually increase and/or for
the steering wheel to gradually become slower to return to center. If the condition is verified, the vehicle will be
repaired with a new steering intermediate shaft under the terms of this Customer Support Program.
•
•

The Primary Coverage will be offered until July 30, 2023, regardless of mileage.
After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the date of
first use, whichever comes first.