NHTSA ID Number: 10212115
Manufacturer Communication Number: A6022602054270_9
TSB/Document Date: 2022-06-07
Summary
This bulletin contains instructions for resolving a rattle noise near the central roof area.
Technical Service Bulletin
60 Rattle noise near the central roof area
60 22 60 2054270/9 May 19, 2022. Supersedes Technical Service Bulletin Group 60 number 21-57 dated November
12, 2021, for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
2019 –
A6
2021
2020 –
A6 allroad
2021
RS 6
2021
Avant
Condition
REVISION HISTORY
Revision
Date
Purpose
9
-
Revised header (Added Model and Model Year)
8
11/12/2021
Revised header (Added Model and Model Year)
Revised Service (Updated photos and procedure)
Revised Warranty (Updated Labor Operations and SRTs)
Revised Required Parts and Tools (Added lubricant)
7
12/18/2020
Revised Service (Updated photo)
Revised Additional Information (Added reference)
Customer states:
• There is a rattling noise that sounds like it is coming from the central roof area or from the back of the sunroof
assembly. This occurs mainly on rough roads.
© 2021 Audi of America, Inc.
Page 1 of 16
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Technical Background
There are a number of issues as opposed to a singular cause that contributes to the creation of noises in the
Panoramic sunroof in the A6.
Production Solution
Several improvements have been implemented in production to abate noises in the Panoramic sunroof. Each
improvement has been implemented at different times in the solution process. As a consequence, the repairs
described in this TSB may not be necessary as the improvement may have already been implemented. Ensure that
all of the solutions described here have been addressed.
Service
Note:
These repairs are to be completed on both the left and right side of the assembly.
1.
Remove the glass sunroof panel according to the Elsa Repair Manual instructions.
2.
Close the roller shade by about
20cm (Figure 1).
Figure 1. Closing the roller shade.
© 2021 Audi of America, Inc.
Page 2 of 16
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of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
3.
Loosen the roller shade from the
drive cable and push the material
back until the bolts are exposed,
then remove the bolts completely
(Figures 2 -5).
Figure 2. Move the beam off of the drive laterally.
Figure 3. Beam removed from the drive.
© 2021 Audi of America, Inc.
Page 3 of 16
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of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 4. Push the material back to expose the bolts.
Figure 5. Remove the bolts.
© 2021 Audi of America, Inc.
Page 4 of 16
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
4.
Remove the roller shade by sliding
it backward and clean the
mounting points as shown in
Figure 6 and 7. Use the cleaning
solution D 009 401 04 or
equivalent surface preparation
solvent (e.g. isopropyl alcohol or
adhesion promoter) to prepare
the surfaces for adhesive-backed
felt strip material.
Figure 6. Slide roller shade backward.
© 2021 Audi
of America, Inc.
Page 5 of 16
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 7. Areas to clean using cleaning solution D 009 401 04.
5.
Push down on the roller shade
pan and starting from the bottom
of the guide rail, wrap the areas
shown in figure 8 with sections of
felt tape 000 979 950 and fold
them forward and over to the top
of the guide rail such that both
the top and bottom of the tabs
are isolated (Figure 8 and 9).
© 2021 Audi of America, Inc.
Page 6 of 16
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 8. Applying felt tape.
Figure 9. Apply felt tape on points shown. The tops and bottoms of the
tabs must be isolated.
6.
Apply thread locker to the screw
hole shown in Figure 10. Reinstall
the bolts to the roller shade and
torque to 3Nm (Figure 11).
Figure 10. Apply thread locker in this area.
© 2021 Audi of America, Inc.
Page 7 of 16
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 11. Torque screws to 3Nm.
7.
On the front of the sunroof guide
rail, loosen that bolt a few turns
but do not remove the screw
completely (Figure 12).
Figure 12. Loosen the bolt a few turns but do not remove the screw
completely.
© 2021 Audi of America, Inc.
Page 8 of 16
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
8.
Lift the guide rail slightly using a
plastic wedge. Place a 20mm x
20mm section of felt strip material
533 867 910 A between the guide
rail and the frame as shown in
Figure 13. The backing for the
adhesive side must be removed
and the felt tape section adhered
before the screw is
tightened. Reinstall the screw and
tighten it to 5 Nm (Figure 14).
Figure 13. Isolation of guide rail and frame by the installation of a section
of felt strip material.
© 2021 Audi of America, Inc.
Page 9 of 16
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 14. Tightening of the screw with the felt strip material isolating the
guide rail and the frame.
9.
On the rear of the sunroof guide
rail, loosen the bolt shown in
Figure 15 for a few turns but do
not remove the bolt completely.
Figure 15. Loosen the bolt a few turns but do not remove the screw
completely.
© 2021 Audi of America, Inc.
Page 10 of 16
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
10. Insert a small plastic wedge
between the guide rail and the
frame (red arrow in Figure 16).
Separate the two parts slightly.
Apply special lubricant G 060 567
A2 between the guide rail and the
frame from the end of the rail to
the bolt location. Tighten the bolt
to 5 Nm.
Figure 16. Location of rear guide rail bolt and area to be lifted with a
plastic wedge.
11.
Measure and mark the center of
the glass sunroof panel structure
shown in Figure 15. Clean this area
with cleaning solution D 009 401
04 or equivalent surface
preparation solvent (e.g. isopropyl
alcohol or adhesion promoter) to
prepare the surfaces for adhesivebacked felt strip material. Apply a
20mm x 20mm section of
adhesive felt strip material 533
863 288 A to this central area of
© 2021 Audi of America, Inc.
Figure 17. Area of sunroof glass panel structure to be prepared.
Page 11 of 16
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
the glass sunroof panel structure
as shown in Figures 17 and 18.
Figure 18. Affix adhesive felt strip material to the area shown.
Figure 19. Adhesive felt strip material affixed to the center area of
sunroof glass panel structure.
12. Reassemble all components loosened or removed to perform these repairs. Make any necessary adjustments
to the sunroof glass panel according to the specifications in Elsa, Body >> Body Exterior >> 60 Sunroof >>
Sliding Sunroof >> Glass Panel, Adjusting. Reestablish, if necessary, all basic settings to the sliding roof and
roller shade electronics.
Warranty
© 2021 Audi of America, Inc.
Page 12 of 16
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
• Roller shade or guide rail repair: 6028.
• Glass sunroof panel repair: 6039.
Damage Code:
0020
Labor Operations:
Roller shade repair:
Glass tilting roof panel
6039 1900
remove + reinstall
Sunshade removal +
See SRT with associated
operations
6070 1950
See SRT with associated
reinstall
operations
Isolate points of contact 6070 4199
20 TU
in roller shade
Guide rail repair:
Glass tilting roof panel
6039 1900
remove + reinstall
Sunshade removal +
See SRT with associated
operations
6070 1950
See SRT with associated
reinstall
operations
Isolate points of contact 6035 4299
15 TU
in the guide rail
Glass sunroof panel repair:
Glass tilting roof panel
6039 4999
5 TU
apply felt material
© 2021 Audi of America, Inc.
Page 13 of 16
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to the
0121 0002
10 TU
0121 0004
10 TU
service procedure
Road test after the
service procedure
Claim Comment:
As per TSB 2054270/9
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
See ETKA/ELSA
Repair Manual
533863288A
Shop Supply
Adhesive felt strip
© 2021 Audi of America, Inc.
Page 14 of 16
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Shop Supply
533867910A
Felt Strip
000979950
Shop Supply
Webbing Adhesive Tape
G 060567A2
.10
Special Lubricant
© 2021 Audi of America, Inc.
Page 15 of 16
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
D 00940104 or
.10
equivalent surface
preparation solvent
(e.g. isopropyl
alcohol or adhesion
promoter).
Cleaning Solution
Additional Information
More information on this system can be found in the following resources:
• Elsa: Body >> Body Exterior >> 60 Sunroof >> Sliding Sunroof >> Glass Panel, Adjusting.
All parts and service references provided in this TSB (2054270) are subject to change and/or removal.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites without the prior expressed written permission of the publisher.
© 2021 Audi of America, Inc.
Page 16 of 16
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
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TSB/Document ID: A6022602054270_9
Replacement Service Bulletin Number:
MFR Communication Date: 2022-05-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE:BODY:ROOF AND PILLARS
MFR Component System:
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