Classification:

Reference:

Date:

AN21-020C

ITB21-022C

March 21, 2022

CLIENT SATISFACTION INITIATIVE
2020-2021 Q50, Q60, AND QX50,
INFOTAINMENT SOFTWARE UPDATE AND WIRELESS CARPLAY
CONFIGURATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Discard all previous versions of this bulletin.

SERVICE COMM ID #:
APPLIED VEHICLES:

PC839
2020-2021 Q50 (V37)
2020-2021 Q60 (CV37)
2020-2021 QX50 (J55)
Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm bulletin applicability.

SERVICE INFORMATION
Infiniti is providing a free infotainment software update, including Wireless Apple CarPlay®, until March 31,
2022. This upgrade will bring the vehicle’s infotainment software up to current production level, improve system
overall performance, and enable wireless use of current Apple CarPlay® features.

RETAILER RESPONSIBILITY
It is the retailer’s responsibility to check SERVICE COMM using Service Comm I.D. PC839 for the status on
each vehicle falling within the range of this client satisfaction initiative which for any reason enters the service
department. If a vehicle subject to this client satisfaction activity was part of a retailer trade, the letter
associated with that vehicle should be forwarded to the appropriate retailer for upgrade completion.

Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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REQUIRED SPECIAL TOOL


One of special tool, USB drive J-52727-1, was previously shipped to each retailer and should already
be available (Figure 1).



Do not use any other USB drive to perform the procedure in this bulletin.



Additional USB drives may be purchased from Tech•Mate: infinititechmate.com or 1-800-662-2001.

HINT:


The update-software only needs to be downloaded once, and can then be used continuously on
multiple Applied Vehicles.



The update-software must be the only file on the USB drive.

Figure 1

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SERVICE PROCEDURE
IMPORTANT: Configuration of the audio unit (steps 27 - 45 on pages 10 - 17) is required after the software
update. If the configuration steps are not completed, the wireless CarPlay will not operate.
Check the Software Version
1.

Press and hold the AUDIO button while, at the
same time, rotating the volume knob left-rightleft.

Figure 2

2.

Select Confirmation/Adjustment.

Figure 3

3.

Select Version Information.

Figure 4

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4.

Confirm the Software Version.


If the Software Version is lower than xxxxx2992x (digits 6-9 as shown in Figure 5), select the back
button and proceed to step 5 on page 5.



If the Software Version is xxxxx2992x or higher (digits 6-9), select the back button and skip to
step 27 on page 10 to configure the AV control unit for wireless CarPlay.

Back button

Figure 5

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Update the AV Control Unit
IMPORTANT: Before starting, make sure:


ASIST is connected to the internet.



ASIST has been synchronized (updated) to the current date.

NOTE: In the following steps, if more than one CONSULT PC is available and the PVI002 infotainment updatesoftware has already been downloaded through ASIST to one of them, use the CONSULT PC with the preexisting download.
5.

Insert special tool USB drive J-52727-1 into a CONSULT PC.


If the infotainment software has already been downloaded onto special tool USB drive J-52727-1
from a prior service procedure, skip to step 14 on page 7.

HINT:
o Special tool USB drive J-52727-1 is the only USB drive approved for use with this procedure.
o The initial download of the update-software to the CONSULT PC and file transfer to the USB
drive is estimated to take 6 hours. After the initial download of the update-software, file transfer
to the USB drive is estimated to take 1 hour.
o The update-software must be the only file on the USB drive.
6.

Open ASIST.

7.

Select Specialty Tools, and then select Infotainment Software Updates.

Specialty Tools
Infotainment Software Updates

Figure 6

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8.

Select the check box next to the PVI002 Infotainment update-software (Figure 7).

9.

Use the drop-down menu and select the location of the USB drive that was inserted in step 5 on page 5.

Check
box
D:\

USB drive
location

PVI002

Infotainment
update-software
“Transfer” displays here if
Infotainment update-software
is already downloaded

Drop-down
menu

Figure 7
10.

Select Download, and then wait for the download to complete.


If the PVI002 infotainment update-software has already been downloaded, Transfer will be
displayed instead of Download when the infotainment software update box is checked.

HINT:
o The initial download of the update-software to the CONSULT PC and file transfer to the USB
drive is estimated to take 6 hours. After the initial download of the update-software, file transfer
to the USB drive is estimated to take 1 hour.
o If while attempting to download the update-software to the CONSULT PC, you receive the
message shown in Figure 8:
a. First attempt to clear space on the CONSULT PC hard drive (40 GB required).
b. If space cannot be cleared and a second CONSULT PC is available with space, use it and
start over from step 5 on page 5.

Figure 8

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11.

Select OK.

Figure 9
12.

Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a.

From the PC toolbar, select the Safely Remove Hardware icon.
o The icon is on the toolbar, or can be found after selecting the arrow.

b.

Select the USB drive to be removed, and then remove the USB drive from the CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive may corrupt the
infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for assistance at your
retailer.

Safely Remove
Hardware icon

Arrow on toolbar
Figure 10
13.

Close all ASIST Infotainment Software Update screens.

14.

Set the parking brake.

15.

Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
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16.

Insert the USB drive with the infotainment update-software into the vehicle’s USB media port (Figure 11).
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol (Figure 12).
o Do not insert the USB drive into a charging port. If used, the update-software and/or USB drive
may become damaged. Only insert the USB drive in a USB media port.
o Do not remove the USB drive during the update to the vehicle until instructed to. If the USB
drive is removed during the update, the audio unit may become damaged.

USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”

Figure 11
17.

Figure 12

Wait for the update to complete.


Follow the on-screen instructions while
waiting.

HINT: The update lasts 15-25 minutes.

Figure 13
18.

Once the update is complete (Figure 14), remove the USB drive; the system will reboot (restart).
HINT: The system will not reboot until the USB drive is removed.

Figure 14
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Steps 19 - 26 must be completed. If they are not completed, the update may become corrupted.
19.

Allow the reboot to complete (approximately 30
seconds).


The Infiniti logo will be displayed during
the reboot.

Figure 15
20.

Turn the ignition OFF.

The steps below will fully reboot the infotainment system twice.
21.

Open and close the driver (LH) door, and then ensure that all doors are closed.

22.

Wait 5 minutes.
Ensure that all doors remain closed during the 5 minute wait period. If a door is opened during the 5
minute wait period, the update may not complete and the AV control unit may become inoperable.

HINT: The engine does not need to be running for the next steps.
23.

Turn the ignition ON (engine OFF) and wait for the Infiniti logo to appear (Figure 15).


24.

After the Infiniti logo appears, wait about 1
minute.


25.

If the Infiniti logo does not appear (this might take up to 30 seconds), start over from step 20.

The MENU (Home) screen in Figure 16
will be displayed.

Turn OFF the ignition.
Figure 16

26.

Repeat steps 21 - 25 one more time (for a total of 2 times to complete the update).

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Configure AV Control Unit for Wireless CarPlay
27.

Connect a battery maintainer/smart charger to the vehicle.

28.

Connect the VI to the vehicle.

29.

Start C-III plus.

30.

Wait for the VI to be recognized (Figure 17).


31.

The serial number will display when the VI is recognized.

Select Re/programming, Configuration.

The VI is
recognized

Figure 17

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32.

Check the box to confirm the precaution instructions have been read, and then select Next.
NOTE: Use the arrows (if needed) to view and read all the precautions.

Figure 18

33.

Select Manual Selection(Vehicle Name), select the applicable Vehicle Name and Model Year, and
then select Select.

Figure 19

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34.

Confirm the VIN or Chassis # is correct, and then select Confirm.

XXXXXXXXXXX

QX50

Figure 20

35.

Confirm the VIN is correct for the vehicle, and then select Confirm.

XXXXXXXXXXXXXXXXX

Figure 21

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36.

Select MULTI AV.

Figure 22

37.

Select Before ECU Replacement under VEHICLE CONFIGURATION.

Figure 23

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38.

Scroll through each of the pages of configuration items and write down each Item and Setting Value.


If a printer is connected to the CONSULT PC, you may select Print.

IMPORTANT: Write down or print all the configuration settings, as these settings will be used in step 42
on page 15.

EXAMPLE

Figure 24
39.

After the current configurations have been written down or printed, select Back in the upper LH corner of
the screen (Figure 24).

40.

Select After ECU Replacement under VEHICLE CONFIRGURATION.

Figure 25
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41.

Select Manual selection.

Figure 26
42.

Use the drop down menus to select the configuration options that were printed or written down in step 38
on page 14, and then select Next.
IMPORTANT: The default Setting Value for Wireless CarPlay is “WITHOUT”. Be sure to change this
Setting Value to “WITH” (Figure 27).
NOTE: If needed, refer to the tables on pages 21 – 23, and select the applicable specification for the
vehicle you are working on.

Wireless CarPlay

For Wireless CarPlay, change
Setting Value to “WITH”

Figure 27

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43.

Confirm the configuration displayed is correct, and then select OK.
IMPORTANT: Be sure the Setting Value for Wireless CarPlay is “WITH” before selecting OK.

Wireless CarPlay

Figure 28
44.

Allow the configuration to transfer to the vehicle.

Wireless CarPlay

Figure 29

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45.

Select End.

Figure 30

Erase DTCs
46.

Select Diagnosis (All Systems).

Figure 31

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47.

Select Automatic Selection(VIN).