NHTSA ID Number: 10211981
Manufacturer Communication Number: ITB21-022C
TSB/Document Date: 2022-05-20
Summary
CLIENT SATISFACTION INITIATIVE 2020-2021 Q50, Q60, AND QX50, INFOTAINMENT SOFTWARE UPDATE AND WIRELESS CARPLAY CONFIGURATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
Figure 32
48.
Allow the CONSULT to perform automatic VIN selection.
Figure 33
18/24
ITB21-022C
49.
Confirm the VIN or Chassis # is correct, and then select Confirm.
XXXXXXXXXXX
QX50
Figure 34
50.
Select ERASE.
Figure 35
19/24
ITB21-022C
51.
Select Execute.
Figure 36
52.
Select Close.
Figure 37
53.
Close the C-III plus application.
54.
Remove the VI from the vehicle.
55.
Disconnect the battery maintainer/smart charger.
20/24
ITB21-022C
2020 Q50 (V37)
MANUAL SETTING ITEM
Items
TELEMATICS
DAB FUNCTION
FEB SYSTEM
NAVIGATION
CAMERA SYSTEM
SOUND SYSTEM
SONAR TYPE
PREDICTIVE COURSE LINE
GRADE
HYBRID
ENGINE TYPE 3
Wireless Carplay
Setting Value
WITH
WITHOUT
WITH
WITHOUT
OFF
ON
WITH
WITHOUT
AVM
NONE or AVM ph3
REAR
BASE
BOSE
NORMAL 6SPKS
None
FRONT&REAR
Without or with(with AVM)
With(Rear view camera with SBW)
With(Rear view camera without SBW)
MODE 1
MODE 2
Off
FR TYPE
FR TYPE 4WD
2.0 LITER
3.5 LITER
3.7 LITER
WITHOUT
WITH
DETAIL
Models with telematics system
Models without telematics system
Applicable
Not applicable
Without forward emergency braking system
With forward emergency braking system
Models with navigation system
Models without navigation system
Models with around view monitor system
Models without camera system
Models with rear view monitor system
Except BOSE and 6 speakers
Models with BOSE audio
Models with 6 speakers
Models without sonar
Models with sonar
Models with around view monitor or models without camera
Models with rear view monitor (with direct adaptive steering)
Models with rear view monitor (without direct adaptive steering)
Except “Mode2” models
VR30DDTT engine (2WD) with paddle shifter models
Models with gasoline engine
Models with hybrid (2WD)
Models with hybrid (4WD)
2.0 liter engine models
3.5 liter engine models
3.7 liter engine models
Set this item to WITH.
2021 Q50 (V37)
MANUAL SETTING ITEM
Items
TELEMATICS
DAB FUNCTION
Steer-By-Wire
FEB SYSTEM
NAVIGATION
CAMERA SYSTEM
SOUND SYSTEM
SONAR TYPE
PREDICTIVE COURSE LINE
GRADE
HYBRID
ENGINE TYPE 3
Wireless Carplay
Setting Value
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
OFF
ON
WITH
WITHOUT
AVM (EXCEPT AVM ph3)
REAR
BOSE
NORMAL 6SPKS
None
FRONT&REAR
Without or with(with AVM)
With(Rear view camera with SBW)
With(Rear view camera without SBW)
MODE 1
MODE 2
Off
FR TYPE
FR TYPE 4WD
3.5 LITER
3.7 LITER
WITHOUT
WITH
21/24
DETAIL
Models with telematics system
Models without telematics system
Applicable
Not applicable
Models with direct adaptive steering
Models with hydraulic pump electric power steering
Without forward emergency braking system
With forward emergency braking system
Models with navigation system
Models without navigation system
Models with around view monitor system
Models with rear view monitor system
Models with BOSE audio
Models without BOSE audio
Models without sonar
Models with sonar
Models with around view monitor or models without camera
Models with rear view monitor (with direct adaptive steering)
Models with rear view monitor (without direct adaptive steering)
Except “Mode2” models
VR30DDTT engine (2WD) with paddle shifter models
Models with gasoline engine
Models with hybrid (2WD)
Models with hybrid (4WD)
3.5 liter engine models
3.7 liter engine models
Set this item to WITH.
ITB21-022C
2020 Q60 (CV37)
MANUAL SETTING ITEM
Items
TELEMATICS
DAB FUNCTION
FEB SYSTEM
NAVIGATION
CAMERA SYSTEM
SOUND SYSTEM
SONAR TYPE
PREDICTIVE COURSE LINE
GRADE
ENGINE TYPE 3
Wireless Carplay
Setting Value
WITH
WITHOUT
WITH
WITHOUT
OFF
ON
WITH
WITHOUT
AVM
NONE or AVM ph3
REAR
BOSE
NORMAL 6SPKS
None
FRONT&REAR
Without or with(with AVM)
With(Rear view camera with SBW)
With(Rear view camera without SBW)
MODE 1
MODE 2
3.5 LITER
3.7 LITER
WITHOUT
WITH
DETAIL
Models with telematics system
Models without telematics system
Applicable
Not applicable
Without (Forward emergency braking system)
With (Forward emergency braking system)
Models with navigation system
Models without navigation system
Models with around view monitor system
Models without camera system
Models with rear view monitor system
Models with BOSE audio
Models without BOSE audio
Models without sonar
Models with sonar
Models with around view monitor or models without camera
Models with rear view monitor (with direct adaptive steering)
Models with rear view monitor (without direct adaptive steering)
Except “Mode2” models
VR30DDTT engine (2WD) with paddle shifter models
3.5 liter engine models
3.7 liter engine models
Set this item to WITH.
2021 Q60 (CV37)
MANUAL SETTING ITEM
Items
TELEMATICS
DAB FUNCTION
Steer-By-Wire
FEB SYSTEM
NAVIGATION
CAMERA SYSTEM
SOUND SYSTEM
SONAR TYPE
Wireless Carplay
Setting Value
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
OFF
ON
WITH
WITHOUT
NONE or AVM ph3
REAR
BOSE
NORMAL 6SPKS
None
FRONT&REAR
WITHOUT
WITH
22/24
DETAIL
Models with telematics system
Models without telematics system
Applicable
Not applicable
Models with direct adaptive steering
Models with hydraulic pump electric power steering
Without forward emergency braking system
With forward emergency braking system
Models with navigation system
Models without navigation system
Models with around view monitor system
Models with rear view monitor system
Models with BOSE audio
Models without BOSE audio
Models without sonar
Models with sonar
Set this item to WITH.
ITB21-022C
2020 QX50 (J55)
MANUAL SETTING ITEM
Items
TELEMATICS
TRAFFIC SIGN RECOGNITION
Head-Up Display
Steer-By-Wire
NAVIGATION
STEERING
CAMERA SYSTEM
SOUND SYSTEM
SONAR TYPE
RADIO
DESTINATION
Wireless Carplay
Setting Value
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
LHD
RHD
NONE
AVM
REAR
BASE
NORMAL 6SPKS
None
FRONT&REAR
WITH DAB
NON DAB
U.S.A
Canada
Korea
Hong Kong
Russia
Australia
Mexico
LAM
GCC
Asia
Ukraine
WITHOUT
WITH
DETAIL
Models with telematics system
Models without telematics system
Applicable
Not applicable
Models with Head-Up Display
Models without Head-Up Display
Models with direct adaptive steering
Models with hydraulic pump electric power steering
Models with navigation system
Models without navigation system
LHD models
RHD models
Models without camera system
Models with around view monitor system
Models with rear view monitor system
Except for 6 speaker models
Models with 6 speakers
Models without sonar
Models with sonar
Models with DAB (digital audio broadcast) function
Models without DAB (digital audio broadcast) function
For United States of America
For Canada
For South Korea
For Hong Kong
For Russia
For Australia
For Mexico
For Latin America
For The Middle East (Gulf Cooperation Council)
For Asia
For Ukraine
Set this item to WITH.
2021 QX50 (J55)
MANUAL SETTING ITEM
Items
TELEMATICS
Head-Up Display
Steer-By-Wire
NAVIGATION
CAMERA SYSTEM
SOUND SYSTEM
DESTINATION
Wireless Carplay
Setting Value
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
AVM
REAR
BOSE
NORMAL 6SPKS
U.S.A
Canada
WITHOUT
WITH
23/24
DETAIL
Models with telematics system
Models without telematics system
Models with Head-Up Display
Models without Head-Up Display
Models with direct adaptive steering
Models with hydraulic pump electric power steering
Models with navigation system
Models without navigation system
Models with around view monitor system
Models with rear view monitor system
Models with BOSE audio
Models without BOSE audio
For United States of America
For Canada
Set this item to WITH.
ITB21-022C
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) ID
PC839
DESCRIPTION
Update Infotainment Software and Configure
Wireless CarPlay
Configure Wireless CarPlay
(Infotainment Software Update Not Required)
OP CODE
FRT
PC8390
0.7
PC8391
0.5
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
October 5, 2021
ITB21-022
Original bulletin published
October 26, 2021
ITB21-022A
February 23, 2022
ITB21-022B
March 21, 2022
ITB21-022C
IMPORTANT note added on page 3
QX80 removed from APPLIED VEHICLES, Infotainment
update-software name revised on pages 5 and 6
Removed “Not for use with QX80” references
24/24
ITB21-022C
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TSB/Document ID: ITB21-022C
Replacement Service Bulletin Number:
MFR Communication Date: 2022-03-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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