SIB 84 05 22
SERVICE ACTION: PROGRAM VEHICLE (I20)

2022-03-30

Please perform the procedure outlined in this Service Information on all affected vehicles before customer
delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure
the next time the vehicle is in the shop.

MODEL
E-Series
Model Description
I20
iX Sports Activity Vehicle
* start of series production

Production Date
November 1*, 2021 to March 25, 2022

AFFECTED VEHICLES
Vehicles which require this Campaign to be completed will show it as “Open” when checked either in AIR,
the "Service Menu" of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.

SITUATION
The software update improves functions of numerous control units, most importantly the telematics control
unit, drivers assistance camera and head unit.
The software update improves the following:
Check Contol message “Emergency call system failure”. However, the emergency call function itself is not
affected.
The High-beam Assistant reacts too sensitively to oncoming light sources
Individual language packages in the vehicle are erroneously deleted
Prevents unwarranted Check Control messages

Overall theses faults can lead to uncertainty for the customer, but are not relevant to safety or model
certification.

CAUSE
Software in the vehicle.

CORRECTION
Program the vehicle.

PROCEDURE
1. Determine the vehicle’s current I-level by either using AIR or the ISPA NEXT application. If needed, use
the latest ISTA to work through test modules.
2. Is the current vehicle integration level:
Integration level
Model
I20

Lower than I020-22-03-535

YES: Proceed to Step 3
NO: Further diagnosis with ISTA is needed
3. Program the vehicle using ISTA 4.34.25 or higher (released mid-March 2022).

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Target integration level
Model
I20

I020-22-03-535 or higher

Note that ISTA will automatically reprogram and code all programmable control modules that do not have
the latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to DealerSpeed / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.

PARTS INFORMATION
Parts exchange will not provide a solution.

CLAIM INFORMATION
During this workshop visit, the affected vehicle may also show one or more programming and encoding
Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one
time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the
required I-level or higher.
Please be sure to also perform any additional before and/or after work (including attaching labels)
as required by the open campaigns on the vehicle. Close any other open programming and
encoding Campaign repairs as outlined in the corresponding Service Information Bulletin.
As determined by the above, reimbursement for this Service Action will be via normal claim entry utilizing
the work package information below that applies.
Defect
Code:

0084980100

---

Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop
Work Pkg
#1

Labor Operation Description (Plus work)

Labor Allowance

00 72 624

Programming and encoding the vehicle
control units (includes providing support
9 FRU
voltage for the vehicle electrical system and
performing a vehicle test)

00 72 625

Programming and encoding the vehicle
control units was performed in conjunction
with another campaign/repair prior to or
during this workshop visit (vehicle is
already at the specified Target integration
level or higher, no repair is necessary)

Or:

#2

1 FRU

Or:
The vehicle arrives at your center and this Service Action shows open (No other Main work will be
performed or claimed during this workshop visit)

Copyright ©2022 BMW of North America, Inc.

Work Pkg

#3

Labor Operation Description (Main work)

Labor
Allowance

00 72 097

Programming and encoding the vehicle
control units (includes providing support
11 FRU
voltage for the vehicle electrical system and
performing a vehicle test)

00 72 098

Programming and encoding the vehicle
control units was performed in conjunction
with another campaign/repair prior to
this workshop visit (vehicle is already at
the specified Target integration level or
higher, no repair is necessary)

Or:

#4

1 FRU

Only one of the flat rate labor operation codes listed above can be used for claim
submission/reimbursement purposes. Also, only one Main work flat rate labor operation code can be
claimed per workshop visit.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes
and the claim comments (For example: B84 05 22 WP 1), unless otherwise required by State law.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the
latest software I-level.
If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Defect Code in this bulletin with the labor operations in AIR that
apply.
Please explain the additional work procedures that were performed (The why and the what) on the repair
order and in the claim comments.
For covered repairs that address control module failures that occurred prior to performing this
reprogramming procedure, claim this work.
Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis
work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise
required by State law.

QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries

Submit feedback at the top of this bulletin
Please contact the Warranty department by either using the Live Chat that’s
available in the Warranty Documentation Portal or through IDS by selecting
Coverage, Policy, Coding Questions and Mileage Corrections
Submit an IDS ticket to the Parts Department

Copyright ©2022 BMW of North America, Inc.