LI8285P073418 Service Bulletin/Repair Instructions

Vehicles with code 077 (HERMES dummy module) - Mercedes me connect services including emergency call system (eCall) restricted/unavailable

Topic number
LI82.85-P-073418
Version
1
Function group
82.85 - Navigation and Communication systems
Date
8/4/21
Validity
Model series 118, 177, 213, 247, 253, 238, and 257 with

code 362 and code 077
Reason for change
Complaint

On vehicles with code 077 (HERMES dummy module) the following functions are restricted/unavailable:

The availability of the listed equipment/services can vary depending on the model series involved.

351 Mercedes-Benz Emergency Call System

·Automatically or manually activated emergency call

Mercedes me connect Standard Services

·Software updates

·Remote Retrieval of Vehicle Status such as, e.g. fuel level

·Telediagnosis, vehicle diagnosis

·Online Maintenance/Accident or Breakdown Management

355 Extended MBUX functions

·Online functions of MBUX voice assistant "Hey Mercedes"

367 Preinstallation for Live Traffic Information

·Traffic information in real time, including Car2x-communication

502 Preinstallation for map updates

·Update of navigation card through Over-the-Air update

01U Preinstallation for Navigation Services

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© Copyright Mercedes-Benz AG
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·Display of parking area and weather information

365 Hard disk navigation

·Online destination search (including entry through What3Words)

33U Remote Services Plus

·Remote Door Locking and Unlocking

·Remote Window and Sunroof Control

·Storage of profiles in vehicle with personalization options such as mirror setting

·Query of Vehicle Locator / geographic location monitoring

34U Premium Remote Services

·Remote Door Locking and Unlocking

·Remote Window and Sunroof Control

·Storage of profiles in vehicle with personalization options such as mirror setting

·Query of Vehicle Locator / geographic location monitoring

·Stolen Vehicle Help

37U Advanced Remote Services

·Remote Door Locking and Unlocking

·Remote Window and Sunroof Control

·Storage of profiles in vehicle with personalization options such as mirror setting

·Query of Vehicle Locator / geographic location monitoring

·Remote engine start

P54 360 GUARD vehicle protection

·Theft notification and parking damage detection using the Mercedes me App

P82 360 GUARD Plus vehicle protection

·Theft notification and parking damage detection using the Mercedes me App

·Stolen Vehicle Assistance

PBP Energizing Package

PBR ENERGIZING Plus Package

·Energizing Comfort programs

Note: The control unit for the telematics services (HERMES) will not be listed in an XENTRY diagnosis session, because a non-functional "HERMES dummy" is installed.

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© Copyright Mercedes-Benz AG
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Attachments

File
Description
SOS unavailable OCP sticker.png
SOS unavailable sticker on OCP
Code 077 OM supplement.pdf
Cause

Supply shortages for semiconductor components.

Affected vehicles are identified by code 077 (SPECIAL ASSEMBLY HERMES COMMUNICATION MODULE).
Remedy

Do not perform any actions as the vehicle is operating as-built.

Note: As soon as the required parts become available, the HERMES communications module will be retrofitted to these vehicles as part of a service campaign. Information on this will be provided through the standard communication

channels.
Symptoms

Communication/information > Communication > Internet/email > Internet function > No connection possible

Communication/information > Communication > Internet/email > Internet services > Service unavailable

Communication/information > Telematics service > Emergency call > SOS button is nonfunctional

Communication/information > Telematics service > Emergency call > No/faulty vehicle position transferred

Communication/information > Telematics service > Emergency call > Cannot connect call

Communication/information > Telematics service > Emergency call > No/faulty vehicle data transferred

Communication/information > Telematics service > Accident and breakdown management > No/faulty vehicle data

transferred

Communication/information > Telematics service > Accident and breakdown management > No/faulty vehicle position transferred

Communication/information > Telematics service > Accident and breakdown management > Cannot connect call

Communication/information > Telematics service > Customer hotline > MB info nonfunctional

Communication/information > Telematics service > Customer hotline > MB-Info button nonfunctional

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© Copyright Mercedes-Benz AG
CTENORE
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Communication/information > Telematics service > Customer hotline > No/faulty vehicle data transferred

Communication/information > Telematics service > Customer hotline > No/faulty vehicle position transferred

Communication/information > Telematics service > Customer hotline > Cannot connect call

Communication/information > Telematics service > Vehicle status and configuration > Remote door unlocking/locking

> Malfunction

Communication/information > Telematics service > Vehicle status and configuration > Vehicle homepage > Registration not possible

Communication/information > Telematics service > Vehicle status and configuration > Remote vehicle status query >

No display/message

Communication/information > Telematics service > Vehicle status and configuration > Vehicle function programming

> Programming not possible

Communication/information > Telematics service > Vehicle status and configuration > Vehicle function programming

> Malfunction

Communication/information > Telematics service > Activation/deactivation > Control unit cannot be activated/deactivated

Communication/information > Telematics service > Maintenance and telediagnosis > Telediagnosis button nonfunctional

Communication/information > Telematics service > Maintenance and telediagnosis > Maintenance data are not

transferred

Communication/information > Telematics service > Maintenance and telediagnosis > Telediagnosis data are not

transferred

Communication/information > Telematics service > Locating services > Vehicle position/vehicle locating > No/faulty

vehicle data transferred

Communication/information > Telematics service > Locating services > Vehicle position/vehicle locating > No/faulty

vehicle position transferred

Communication/information > Telematics service > Locating services > Vehicle position/vehicle locating > Cannot

connect call
Operation numbers/damage codes

Op. no.
Operation text
05.08.2021 22:37:57

© Copyright Mercedes-Benz AG
Time
CTENORE
Damage

code
Note
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