NHTSA ID Number: 10205813
Manufacturer Communication Number: LI8285P073418
TSB/Document Date: 2022-01-03
Summary
On vehicles with code 077 HERMES dummy module the following functions are restricted, unavailable.
Vehicles with code 077 (HERMES dummy module) - Mercedes
me connect services including emergency call system (eCall) restricted/unavailable
Topic number
LI82.85-P-073418
Version
1
Function group
82.85 - Navigation and Communication systems
Date
8/4/21
Validity
Model series 118, 177, 213, 247, 253, 238, and 257 with
code 362 and code 077
Reason for change
Complaint
On vehicles with code 077 (HERMES dummy module) the following functions are restricted/unavailable:
The availability of the listed equipment/services can vary depending on the model series involved.
351 Mercedes-Benz Emergency Call System
·Automatically or manually activated emergency call
Mercedes me connect Standard Services
·Software updates
·Remote Retrieval of Vehicle Status such as, e.g. fuel level
·Telediagnosis, vehicle diagnosis
·Online Maintenance/Accident or Breakdown Management
355 Extended MBUX functions
·Online functions of MBUX voice assistant "Hey Mercedes"
367 Preinstallation for Live Traffic Information
·Traffic information in real time, including Car2x-communication
502 Preinstallation for map updates
·Update of navigation card through Over-the-Air update
01U Preinstallation for Navigation Services
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·Display of parking area and weather information
365 Hard disk navigation
·Online destination search (including entry through What3Words)
33U Remote Services Plus
·Remote Door Locking and Unlocking
·Remote Window and Sunroof Control
·Storage of profiles in vehicle with personalization options such as mirror setting
·Query of Vehicle Locator / geographic location monitoring
34U Premium Remote Services
·Remote Door Locking and Unlocking
·Remote Window and Sunroof Control
·Storage of profiles in vehicle with personalization options such as mirror setting
·Query of Vehicle Locator / geographic location monitoring
·Stolen Vehicle Help
37U Advanced Remote Services
·Remote Door Locking and Unlocking
·Remote Window and Sunroof Control
·Storage of profiles in vehicle with personalization options such as mirror setting
·Query of Vehicle Locator / geographic location monitoring
·Remote engine start
P54 360 GUARD vehicle protection
·Theft notification and parking damage detection using the Mercedes me App
P82 360 GUARD Plus vehicle protection
·Theft notification and parking damage detection using the Mercedes me App
·Stolen Vehicle Assistance
PBP Energizing Package
PBR ENERGIZING Plus Package
·Energizing Comfort programs
Note: The control unit for the telematics services (HERMES) will not be listed in an XENTRY diagnosis session, because a non-functional "HERMES dummy" is installed.
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Attachments
File
Description
SOS unavailable OCP sticker.png
SOS unavailable sticker on OCP
Code 077 OM supplement.pdf
Cause
Supply shortages for semiconductor components.
Affected vehicles are identified by code 077 (SPECIAL ASSEMBLY HERMES COMMUNICATION MODULE).
Remedy
Do not perform any actions as the vehicle is operating as-built.
Note: As soon as the required parts become available, the HERMES communications module will be retrofitted to these vehicles as part of a service campaign. Information on this will be provided through the standard communication
channels.
Symptoms
Communication/information > Communication > Internet/email > Internet function > No connection possible
Communication/information > Communication > Internet/email > Internet services > Service unavailable
Communication/information > Telematics service > Emergency call > SOS button is nonfunctional
Communication/information > Telematics service > Emergency call > No/faulty vehicle position transferred
Communication/information > Telematics service > Emergency call > Cannot connect call
Communication/information > Telematics service > Emergency call > No/faulty vehicle data transferred
Communication/information > Telematics service > Accident and breakdown management > No/faulty vehicle data
transferred
Communication/information > Telematics service > Accident and breakdown management > No/faulty vehicle position transferred
Communication/information > Telematics service > Accident and breakdown management > Cannot connect call
Communication/information > Telematics service > Customer hotline > MB info nonfunctional
Communication/information > Telematics service > Customer hotline > MB-Info button nonfunctional
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Communication/information > Telematics service > Customer hotline > No/faulty vehicle data transferred
Communication/information > Telematics service > Customer hotline > No/faulty vehicle position transferred
Communication/information > Telematics service > Customer hotline > Cannot connect call
Communication/information > Telematics service > Vehicle status and configuration > Remote door unlocking/locking
> Malfunction
Communication/information > Telematics service > Vehicle status and configuration > Vehicle homepage > Registration not possible
Communication/information > Telematics service > Vehicle status and configuration > Remote vehicle status query >
No display/message
Communication/information > Telematics service > Vehicle status and configuration > Vehicle function programming
> Programming not possible
Communication/information > Telematics service > Vehicle status and configuration > Vehicle function programming
> Malfunction
Communication/information > Telematics service > Activation/deactivation > Control unit cannot be activated/deactivated
Communication/information > Telematics service > Maintenance and telediagnosis > Telediagnosis button nonfunctional
Communication/information > Telematics service > Maintenance and telediagnosis > Maintenance data are not
transferred
Communication/information > Telematics service > Maintenance and telediagnosis > Telediagnosis data are not
transferred
Communication/information > Telematics service > Locating services > Vehicle position/vehicle locating > No/faulty
vehicle data transferred
Communication/information > Telematics service > Locating services > Vehicle position/vehicle locating > No/faulty
vehicle position transferred
Communication/information > Telematics service > Locating services > Vehicle position/vehicle locating > Cannot
connect call
Operation numbers/damage codes
Op. no.
Operation text
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© Copyright Mercedes-Benz AG
Time
CTENORE
Damage
code
Note
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TSB/Document ID: LI8285P073418
Replacement Service Bulletin Number:
MFR Communication Date: 2021-08-24
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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