completely to the center tunnel/console
d. Lift upward on the jute padding to create an air gap above
the floorboard of the vehicle.
e. Insert your arm between the jute padding and the
floorboard, feeling for moisture.
f. Using a flashlight, visually inspect for signs of Organic
Growth from previous water intrusion.
Note: You will be able to reach and inspect this area
completely to the center tunnel/console
Example of Organic Growth on the Tacoma Floorboard

Examples of Organic Growth

11

5. INSPECT REAR FLOORBOARD LH & RH
a. Repeat Step #4 for the REAR seat floorboards.
6. INSPECT FLOORBOARD UNDER REAR SEAT
LOWER CUSHION
a. Fold the rear seat lower cushions LH and RH
forward.

b. Remove the bolt for the LH Side rear inner seat belt
assemblies.

c. Remove the bolt for the RH Side rear inner seat belt
assemblies.

a. Pull forward on the carpet under the rear seat and
fold it on top of the storage bins.
b. Check the floorboard section for signs of water
intrusion and/or organic growth.

12

7. INSPECT REAR SEAT SEATBACK
a. Check the upper section of the rear seat seatback for
signs of water staining or organic growth.
b. Fold the rear seat’s down and check the back sides
of the seats for water staining or organic growth.

..YES..

Are there signs of water
intrusion or Organic Growth on
any of the areas specified for
inspection?

Proceed to Section V:
INSPECTION REPORT
SUBMISSION ( p. 18)

..No..

Proceed to Section III: CLEAN
STAINS FROM HEADLINER (p. 14)

13

III.

CLEAN STAINS FROM HEADLINER (no water intrusion or Organic Growth)
1. LOCATE THE REQUIRED MATERIALS
a. To ensure the success of the cleaning process, it’s critical
that the following materials be used:
•
•
•
•

Microfiber towels (any color)
ZEP Foaming Glass Cleaner or Toyota Genuine
Glass Cleaner
Portable lighting to view the work area
Compressed air with nozzle (with water trap)

Note:
• DO NOT use a cloth shop towel. The color of the
towel will transfer to the headliner, leaving an
unremovable stain.
• DO NOT use paper shop towels, as they will leave
a lint residue on the surface.
• DO NOT use any cleaner other than the ZEP
Foaming Glass Cleaner or Toyota Genuine Glass
Cleaner specified. Many other cleaners were
tested and failed to remove the water stains from
the headliner.
2. SPRAY ZEP FOAMING GLASS CLEANER
a. Spray a generous amount of the ZEP Foaming Glass
Cleaner or Toyota Genuine Glass Cleaner directly onto the
stained area of the headliner.
• If working on a larger stain, work an area about
12”x12” at a time.
b. Allow the foam to sit for 30 seconds.
Note: The headliner has been removed from the vehicle
in these pictures to demonstrate the cleaning process.
You will be cleaning the headliner with the headliner still
installed in the vehicle.

14

3. SCRUB THE HEADLINER
a. Using a Microfiber towel, scrub the foam into the headliner.
This process should take at least 30 seconds per 12”x12”
area.

b. Using a Compressed Air Nozzle, blow air across the
effected area at a 30 degree angle to prevent damage.
Blow across the headliner until it’s dry, which should take
approximately 30 seconds for a 12”x12” area.
Note: Ensure the compressed air line is fitted with a
water trap to avoid moisture spray that could stain
headliner.

c. Inspect the condition of the headliner after the 1st round of
cleaning. The headliner should have no visible staining
remaining.

Video: Cleaning the headliner

15

..YES..

Have the water stains been removed
from the headliner?

..No..

Repeat Steps #2 & #3 two more times
to attempt to remove the stains

Proceed to Section I - INSTALL
CHMSL REAPIR KIT

..YES..

Were the stains removed on the 2nd or
3rd cleaning?

NO
The headliner and CHMSL
will need to be replaced

Utilize inspection website to gain
approval for headliner replacement
Section V
Proceed to Section IV: REPLACE
HEADLINER AND CHMSL

IV.

REPLACE HEADLINER AND CENTER HIGH MOUNT STOP LAMP
If the headliner cleaning process did not remove the stains within the 3 steps allowed, and the
results of the water intrusion and organic growth inspection were negative, then a NEW
headliner and a NEW center high mount stop lamp will be installed.
Utilize inspection website to receive FTS approval to proceed with headliner replacement and
center high mount stop lamp assembly replacement.
a. Take photos of the area’s showing where the headliner could not be cleaned after 3
attempts.
NOTE: Repair Order with VIN must be present in pictures.
b. Visit the following website and follow the directions provided:
c. Username: Dealer Code
d. Default Password: XXXXX
USA Dealers URL: https://tacoma-21td03-chmsl.imagespm.info/
Servco/Puerto Rico/USTT/Canadian Dealers URL: https://tacoma-chmsl-ml.imagespm.info/

Note: Vehicles that only need a replacement headliner should select the following options on
the website.
16

..YES..

Has your FTS provided
approval for headliner
replacement?

Proceed with headliner
replacement.

..No..

Contact your FTS to verify why
inspection report was denied.

17

a. Remove the original headliner:
2016 - 2017: INTERIOR: ROOF HEADLINING (for Double Cab): REMOVAL
RM100000000VG1X

2018 - 2019: INTERIOR: ROOF HEADLINING (for Double Cab): REMOVAL
RM10000000188PM

b. Disassemble the original headliner:
2016 - 2017: INTERIOR: ROOF HEADLINING (for Double Cab): DISASSEMBLY
RM100000000VG1Y

2018 - 2019: INTERIOR: ROOF HEADLINING (for Double Cab): DISASSEMBLY
RM100000001EBYS

c. Assemble the NEW headliner:
2016 - 2017: INTERIOR: ROOF HEADLINING (for Double Cab): REASSEMBLY
RM100000000VG1Z

2018 - 2019: INTERIOR: ROOF HEADLINING (for Double Cab): REASSEMBLY
RM100000001EBYT

d. Remove the original center high mount stop lamp:
2016 – 2019: LIGHTING: HIGH MOUNTED STOP LIGHT ASSEMBLY: REMOVAL
RM100000000VEZF

e. INSTALL the NEW center high mount stop lamp:
2016 – 2019: LIGHTING: HIGH MOUNTED STOP LIGHT ASSEMBLY: INSTALLATION
RM100000000VEZC

f. INSTALL the NEW headliner:
2016 - 2017: INTERIOR: ROOF HEADLINING (for Double Cab): INSTALLATION
RM100000000VG1V

2018 – 2019: INTERIOR: ROOF HEADLINING (for Double Cab): INSTALLATION
RM10000000188PP

The campaign is now complete. Return the vehicle to the customer.

18

V.

INSPECTION REPORT SUBMISSION
It will be necessary to submit pictures of the water intrusion and/or organic growth to your FTS
using a submission website. Determine the need for part replacement based off the inspection
and then follow these steps:

1. TAKE PHOTOS
a. Take photos of the area’s showing the water intrusion and/or organic growth.
NOTE: Repair Order with VIN must be present in pictures.
b. Visit the following website and follow the directions provided:
c. Username: Dealer Code
d. Default Password: XXXXX
USA Dealers URL: https://tacoma-21td03-chmsl.imagespm.info/
Servco/Puerto Rico/USTT/Canadian Dealers URL: https://tacoma-chmsl-ml.imagespm.info/
Note: Vehicles with water intrusion damage and NO organic growth should select the
following options.

Note: Vehicles with water intrusion damage and organic growth should select the following
options.

19

Vehicles with organic growth.

..YES..

Has your FTS provided
approval for requested Organic
Growth Remediation?

Proceed to vehicle interior removal
and preparation per Organic
Growth TSB section VII

..No..

Contact your FTS to verify why
inspection report was denied.

Vehicles without organic growth, water intrusion damage only.

..YES..

Has your FTS provided
approval for your requested
parts replacement from water
intrusion?

Proceed to replace damaged
interior components. Reference
Section IX

..No..

Contact your FTS to verify why
inspection report was denied.

20

VI.

PREPARE VEHICLE INTERIOR for Organic Growth Remediation TSB
1. Prepare vehicle interior for organic growth remediation per TSB.
A. Inspection Procedure – Assessing the level of damage and determine necessary
part replacement.
B. Disassembly Procedure – Guidelines for interior component removal
C. Liquid Applied Sound Deadener (LASD) Removal Procedure
D. Preparation for SERVPRO Remediation
E. SERVPRO Remediation Service Request.
NOTE: An ODOR REMEDIATION SERVICE REQUEST FORM does NOT need to be
completed for this campaign. FTS review occurs during website inspection
submission in previous steps.

VII.

SERVPRO ORGANIC GROWTH REMEDIATION
1. SERVPRO organic growth remediation process will be scheduled by Bosch after initial
FTS inspection report has been approved.
2. SERVPRO will perform organic growth remediation cleaning in vehicle interior. Organic
growth remediation date will be scheduled between Dealer and SERVPRO by Bosch.

VIII. POST REMEDIATION STEPS
1. Post remediation steps.
A. Application of Urethane Seam Sealer (If removed during LASD removal)
B. Installation of Floor Silencer Sheeting in place of LASD. Replacement Silencer
Sheeting part number details below.
Part Number Description
Maximum Quantity
58651-22H91 3.0 MM Thick Silencer Sheeting
2 - Per Vehicle
58651-22H92 1.5 MM Thick Silencer Sheeting
1 - Per Vehicle
Note: Quantities larger than the maximum quantity listed above will not be accepted on
the warranty claim for Limited Service Campaign 21TD03.
2. Interior Reassembly Procedure
A. Re-install vehicle interior, replacing organic growth damaged components as
necessary.
NOTE: Vehicles that receive organic growth remediation should have a new
Center High Mount Stop Lamp installed, not repair kit. Reference Section IV.
Note: Vehicles that receive organic growth remediation can have the existing
headliner cleaned. Reference cleaning procedure Section II.

21

◄ VERIFY REPAIR QUALITY ►
Confirm that vehicle received Center High Mount Stop Lamp Repair Kit or Center High Mount Stop
Lamp Assembly.
If you have any questions regarding this update, please contact your Field Technical Specialist.

The campaign is now complete. Return the vehicle to the customer.

22

IX.

REPLACE DAMAGED INTERIOR COMPONENTS – NO ORGANIC GROWTH
1. Remove damaged interior components (from water intrusion) as indicated on inspection
report. Utilize the repair manual when removing interior components.
NOTE: ALL Interior components being replaced from water intrusion damage MUST
be approved on the inspection report.
2. Reinstall interior components removed in previous step, replace damaged components as
indicated on inspection report. Utilize the repair manual when reinstalling interior
components.
NOTE: If headliner replacement is not required, vehicles should receive the center
high mount stop lamp repair kit. Follow repair kit installation steps Section I. If
headliner staining is present, reference headliner cleaning steps Section II
NOTE: If headliner replacement is necessary due to water damage, reference
Section IV for headliner replacement steps. Center high mount stop lamp will be
installed, not repair kit.

◄ VERIFY REPAIR QUALITY ►
Confirm that vehicle received Center High Mount Stop Lamp Repair Kit or Center High Mount Stop
Lamp Assembly.
If you have any questions regarding this update, please contact your Field Technical Specialist.

The campaign is now complete. Return the vehicle to the customer.
*Note: DO NOT wash the car for 24 hours after completion of work procedure as washing may
cause damage to the sealer.
*For Vehicles the received Center High Mount Stop Lamp Repair Kit
A Hangtag has been included in the appendix of the technical instructions. Hangtag should be
placed in the vehicle as a reminder to avoid car washes for 24 hours after completion of the
repair

23

APPENDIX
A. PARTS DISPOSAL
In accordance with Federal law, please make sure all recalled parts (original parts)
removed from the vehicle are disposed of in a manner in which they will not be reused,
unless requested for parts recovery return.
B. Hangtag should be placed in the vehicle as a reminder to avoid car washes for 24 hours
after completion of the repair. Printable hangtag located on p. 23.

24

DO NOT WASH VEHICLE
FOR 24 HOURS AFTER REPAIR
Repair Date:
Repair Time:

25

B. CAMPAIGN DESIGNATION DECORDER

19TA01
19

T

A

01

Year Camp aig n
is La un ched

Vehicle Make

Field Actio n Categ o ry an d Pha se

Field Actio n Seq uen ce

A = Safety Recall Rem edy
B = Safety Recall Interim
C = Special Service Camp aign
D = Lim ited Service Cam paign
E = Custom er Sup port Program
F = Emissions Recall

01 = 1st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

(May use other characters in uniq ue
cases)

(The seq uence is unique for each
Field Action category)
(May use other characters in
unique cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in
2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched
in 2021

26