◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
September 8, 2021

August 18, 2021

TOPIC
21TD03 has been updated with part number 00948-CHMHW-01, this part number has been created
for CLAIM FILING PUPRPOSES ONLY. Part number 00948-CHMSL-HW should no longer be included
when submitting claims.
21TD03 warranty filing section has been updated with TTTD04 and TTTD05 opcodes. Claim filing
instructions for 00948-CHMSL-HW have been updated.

00948-CHMSL-HW – Tacoma Center High-Mounted Stop Lamp Repair
Hardware Kit contains sufficient material to remedy 5 vehicles. A new
hardware kit should not be ordered for every vehicle.

The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.

© 2020 Toyota Motor Sales, USA

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: August 12, 2021
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

LIMITED SERVICE CAMPAIGN 21TD03 (Remedy Notice)
Certain 2016-2019 Model Year Double Cab Tacoma
Center High-Mounted Stop Lamp – Water Leak
Model / Years
2016-2019 Tacoma

Production Period
Mid-August 2015 - Early September
2019

Approximate Total Vehicles
761,080

Condition
The Center High-Mounted Stop Lamp on the involved vehicles has a seal between the lamp and the vehicle body which can
deteriorate over time. If the seal deteriorates sufficiently, water from outside the vehicle could leak into the vehicle cabin
through the seal.
Remedy
Any authorized Toyota dealer will inspect the vehicles headliner to determine if a water leak resulting from this condition has
occurred. If no such water leak is identified, the dealer will install the Center High Mounted Stop Lamp Repair Kit FREE OF
CHARGE. If the aforementioned water leak is identified, the dealer will (1) either install the Center High Mounted Stop Lamp
Repair Kit or a new Center High Mount Stop Lamp Assembly, as appropriate; and (2) clean and/or replace interior components
damaged by the aforementioned water leak, as appropriate, FREE OF CHARGE.
This Limited Service Campaign will be available until April 30, 2025, and is only available at an authorized Toyota dealer.
Covered Vehicles
There are approximately 761,080 vehicles covered by this Limited Service Campaign. Approximately 15,800 vehicles involved in
this Limited Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date
Toyota will begin to notify owners in early September 2021. A sample of the owner notification letter has been included for
your reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry
resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the
Limited Service Campaign announcement, it is the dealership’s responsibility to forward the owner letter to the customer who
purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received
a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair
as outlined in the Technical Instructions found on TIS.

© 2020 Toyota Motor Sales, USA

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Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Limited Service Campaign on any new or used
vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to customer delivery. However, if
the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable
if disclosed to the customer that the vehicle is involved in a Limited Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information.
Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota
and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of
the email state “Disclosure Form 21TD03” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take
up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited
Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls,
Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Limited
Service Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided
to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-2709371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit, unless noted
otherwise in the LSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle
Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers.
Please provide this contact only to media.

© 2020 Toyota Motor Sales, USA

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Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service
Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the
CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering
method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers
below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT
Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional
details.
Part Number
00948-CHMSL
00948-CHMSL-HW

Description
Tacoma Center High-Mounted Stop Lamp Repair Kit
Tacoma Center High-Mounted Stop Lamp Repair Hardware Kit
OR

Quantity
1
1 per 5 vehicles*

1 – Based on
Inspection**
*Note: 00948-CHMSL-HW – Tacoma Center High-Mounted Stop Lamp Repair Hardware Kit contains sufficient material to
remedy 5 vehicles. A new hardware kit should not be ordered for every vehicle.
81570-04051

Center High-Mounted Stop Lamp Assembly

Part number 00948-CHMHW-01 has been created for CLAIM FILING PURPOSES ONLY. It is setup to reimburse at one-fifth the
amount of 00948-CHMSL-HW (Tacoma Center High-Mounted Stop Lamp Repair Hardware Kit). Part number 00948-CHMSLHW should no longer be included when submitting claims. Instead use part number 00948-CHMHW-01 on every claim for
repairs utilizing the Hardware Kit.
**Note: Parts needed will be dependent on inspection results. If a vehicle requires a new Center High-Mounted Stop Lamp
Assembly, the vehicle does NOT require the repair kit nor the hardware kit. Refer to the technical instructions for more
detail.
Any work needed to replace interior components damaged by the water leak resulting from this condition will require prior
approval by FTS through website submission requiring photos. See “Website Information” section for additional information
regarding component approval and FTS review.
Website Information
Dealers should utilize the inspection website for 21TD03 whenever components other than the Repair Kit and Repair Hardware
Kit are required. Scenarios below should all receive FTS review / approval before proceeding with part replacement.
• Vehicle headliner is unable to be cleaned, vehicle may need a new headliner and Center High-Mounted Stop Lamp
assembly.
• Vehicle has stained or damaged interior components (other than the headliner) due to water intrusion from the Center
High-Mounted Stop Lamp that may need to be replaced.
• Vehicle was identified as having organic growth due to water intrusion from the Center High-Mounted Stop Lamp.
Website Details
The Technical Instructions will direct you to a website as part of the inspection procedure. For your reference, the website and
default password are listed below:
USA Dealers URL: https://tacoma-21td03-chmsl.imagespm.info/
Servco/Puerto Rico/USTT/Canadian Dealers URL: https://tacoma-chmsl-ml.imagespm.info/
Username: Dealer Code
Default Password: XXXXX
Each dealer only has a single account; please ensure that the reset password is communicated to all technicians and dealer
associates that will be utilizing this website.
Note: Dealers that recently went through a buysale, your previous dealer code may work temporarily but the website will
eventually require you to enter the new Dealer Code. You will have the option to merge previous inspection records that were
submitted under previous dealer code to your new dealer code, we recommend you do this step when prompted on the website.
© 2020 Toyota Motor Sales, USA

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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are
required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign
Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this recall repair are required
to currently have completed all of the following courses:
• T623 - Electrical Circuit Diagnosis
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform this recall
repair. Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is
important to consider technician days off and vacation schedules to ensure there are properly trained technicians available to
perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle
during the time of appointment.
This Limited Service Campaign will be available until April 30, 2025 and is only available at an authorized Toyota dealer.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to
verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Limited Service Campaign must be turned over to the parts department until appropriate
disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS)
is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis,
quality control analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign
claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.

© 2020 Toyota Motor Sales, USA

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Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
•
•

Verify Vehicle Eligibility
Confirm vehicle VIN matches the RO
Check for Campaign eligibility using TIS

..Not Covered..

No Further Action Required

..Yes..

Perform an inspection for water intrusion inside the
vehicle.

..Covered..
Is there water staining present along the rear section
of the headliner?
No

Any standing water, organic growth, or other signs of
damage related to center high mount stop lamp leak?

Install center high mount stop lamp repair kit
No

Yes

Clean the headliner up the 3 times to remove staining

Disassemble the vehicle and remove the carpet and
jute padding.

Yes
Was the stain removed?

Are there signs of organic growth?

No

Yes

Remove & Scrap the stained headliner assembly
Use the inspection website to receive approval

Use the inspection website to identify damaged
components and to receive approval.
No

Prepare the vehicle per T-SB instructions

Install new center high mount stop lamp assembly.

Organic growth remediation is performed by vendor
[Serv-Pro]

Install new headliner assembly.
Clean the headliner up the 3 times to remove staining.

Clean removed headliner up to 3 times to remove
staining.

Was the stain removed?
Was the stain removed?

No

No

Remove & Scrap the stained headliner assembly.

Scrap the stained headliner assembly.

Yes
Use the inspection website to receive approval.

Yes

Use the inspection website to receive approval.

Install new center high mount stop lamp assembly.

Install new center high mount stop lamp assembly.

Install new headliner assembly.

Install new headliner assembly.

Install new center high mount stop lamp assembly.
Reinstall cleaned original headliner assembly.
Use the inspection website to identify damaged
components and to receive approval.
Install center high mount stop lamp repair kit (If headliner
and center high mount stop lamp assembly were replaced
above, this step is not applicable)

Campaign Complete Return vehicle to the customer

Reassemble interior [replace any parts as indicated on
inspection report]

© 2020 Toyota Motor Sales, USA

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Op Code
TTTD01
TTTD02
•

Description
Inspect Headliner and Install Trim Ring Repair Kit
Inspect Headliner, Perform Water Intrusion / Organic Growth Inspection, Clean
Headliner and Install Trim Ring Repair Kit

Flat Rate Hours
0.6
1.4

NOTE: For campaigns requiring part replacement beyond 00948-CHMSL and 00948-CHMSL-HW, Toyota requires
documentation of the approved inspection report to be attached to all campaign claims.

Inspect Headliner, Perform Water Intrusion / Organic Growth Inspection, Clean
Headliner (Unsuccessful), Replace Headliner and Install Center High Mount Stop Lamp
3.2
Assembly
Inspect Headliner, Perform Water Intrusion / Organic Growth Inspection, Clean
1.4 + Time to
TTTD04
Headliner, Install Trim Ring Repair Kit and Replace Interior Components damaged due replace interior
to Water Intrusion
components*
Inspect Headliner, Perform Water Intrusion / Organic Growth Inspection, Clean
3.2 + Time to
TTTD05
Headliner (Unsuccessful), Replace Headliner, Install Center High Mount Stop Lamp
replace interior
Assembly and Replace Interior Components damaged due to Water Intrusion
components*
Inspect Headliner, Perform Water Intrusion / Organic Growth Inspection, Prepare
TTTD06
Vehicle for Organic Growth Remediation, Clean Headliner, Reassemble Vehicle
20.2
Interior and Install Center High Mount Stop Lamp
Inspect Headliner, Perform Water Intrusion / Organic Growth Inspection, Prepare
TTTD07
Vehicle for Organic Growth Remediation, Clean Headliner (Unsuccessful), Replace
20.2
Headliner, Reassemble Vehicle Interior, and Install Center High Mount Stop Lamp
*Utilize the Electronic Flat Rate Manual as a guideline to aggregate labor times associated with the removal of interior
components damaged due to water intrusion, taking into consideration any overlapping labor. Time Punches and additional
documentation will be required. See Policy 4.21.
TTTD03

•
•
•
•
•
•
•

•

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Dealers may claim the cost of glass cleaner and microfiber towels needed for headliner cleaning under Op Code TTTD02,
TTTD03, TTTD04, TTTD05, TTTD06 and TTTD07 at a maximum rate of $5.00 per vehicle as sublet type “OF”.
Dealers may claim the cost of seam sealer and spray adhesive needed for installing insulation sheeting under Op Code
TTTD06 and TTTD07 at a maximum rate of $70.00 per vehicle as sublet type “SL”.
Dealers may claim the cost of personal protective equipment needed for organic growth remediation preparation under Op
Code TTTD06 and TTTD07 at a maximum rate of $20.00 per vehicle as sublet type “ZZ”.