Dealers may claim the cost of organic growth remediation by vendor ServPro under Op Code TTTD06 and TTTD07 at a
maximum rate of $2,200.00 per vehicle as sublet type “WL”. Dealers may claim a maximum total rate of $2,400 if a $200.00
remote travel fee is included in ServPro fee.
A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) can be claimed up to a maximum of 2
days at $60.00 per day as a sublet type “RT” under Op Code TTTD04 and TTTD05. 1 day when Labor time exceed 4 hours,
2days when flat Labor time exceed 6 hours.
A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) can be claimed up to a maximum of 14
days at $60.00 as a sublet type “RT” under Op Code TTTD06 and TTTD07.
o For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the Toyota
Transportation Assistance Policy (TTAP) for DSPM authorization requirements.
o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not
attached.
This Limited Service Campaign expires on April 30, 2025.

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing information is used by
Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim
has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin
PRO17-03 to correct the claim.
© 2020 Toyota Motor Sales, USA

L i mi t e d S e rvi c e C a mp a i gn 21 TD03 (R e med y ) - D - Pa g e |7

Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

Campaign Designation / Phase Decoder

19TA01
19

T

A

01

Year Camp aig n
is La un ched

Vehicle Make

Field Actio n Categ o ry an d Pha se

Field Actio n Seq uen ce

A = Safety Recall Rem edy
B = Safety Recall Interim
C = Special Service Camp aign
D = Lim ited Service Cam paign
E = Custom er Sup port Program
F = Emissions Recall

01 = 1st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

(May use other characters in uniq ue
cases)

(The seq uence is unique for each
Field Action category)
(May use other characters in
unique cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step
procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2020 Toyota Motor Sales, USA

LIMITED SERVICE CAMPAIGN 21TD03 (Remedy Notice)
Certain 2016-2019 Model Year Double Cab Tacoma
Center High-Mounted Stop Lamp – Water Leak
Frequently Asked Questions
Original Publication Date: August 12, 2021

◄ IMPORTANT UPDATE ►

DATE
October 12, 2021

TOPIC
Non-Toyota-Authorized Aftermarket Accessories

The most recent update will be highlighted with a red box.
Q1:
A1:

What is the condition?
The Center High-Mounted Stop Lamp on the involved vehicles has a seal between the lamp and the vehicle body which
can deteriorate over time. If the seal deteriorates sufficiently, water from outside the vehicle could leak into the vehicle
cabin through the seal.
Q1a:
A1a:

Q2:
A2:

Are there any symptoms of this condition?
If the condition exists, a water stain line may be present at the rear portion of the vehicle’s interior roof
headliner.

What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in early September 2021, advising owners to make an
appointment with their authorized Toyota dealer to have their vehicle inspected and repaired, FREE OF CHARGE.
Q2a:
A2a:

What is the remedy?
Any authorized Toyota dealer will inspect the vehicles headliner to determine if a water leak resulting from
this condition has occurred. If no such water leak is identified, the dealer will install the Center High
Mounted Stop Lamp Repair Kit FREE OF CHARGE. If the aforementioned water leak is identified, the dealer
will (1) either install the Center High Mounted Stop Lamp Repair Kit or a new Center High Mount Stop Lamp
Assembly, as appropriate; and (2) clean and/or replace interior components damaged by the
aforementioned water leak, as appropriate, FREE OF CHARGE.

Q3:
A3:

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered Free OF CHARGE until April 30, 2025.

Q4:
A4:

Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 761,080 vehicles covered by this Limited Service Campaign.
Model Name

Model Year

Production Period

Tacoma

2016-2019

Mid-August 2015 to Early September 2019

© 2020 Toyota Motor Sales, USA

FAQ Page 1 of 2

Q3a:
A3a:

Are there any other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign in the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign.

Q5:
A5:

How long will the repair take?
The inspection and installation of the repair kit will take approximately one hour. However, the repair time may increase
significantly depending on the extent of any water intrusion resulting from this condition that is identified. Your dealer’s
work schedule may also require the vehicle to be available for a longer period of time.

Q6:
A6:

Do I need to remove non-Toyota-authorized aftermarket accessories prior to receiving the repair?
Non-Toyota-approved aftermarket accessories of certain types such as bed caps, camper shells, toppers, ladder racks
and roof top tents can make it difficult or impossible for a dealer to install the remedy parts. Toyota does not
recommend modifying vehicles with non-Toyota-approved parts and cannot evaluate how any such aftermarket parts
could affect a vehicle's operation. That is why it may be necessary for you to restore the vehicle to its original condition
prior to the remedy being performed. Any costs to do this are your responsibility.

Q7:
A7:

What if I previously paid for repairs related to this Special Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter.

Q8:
A8:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.

Q9:
A9:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

© 2020 Toyota Motor Sales, USA

FAQ Page 2 of 2

TOYOTA
Certain 2016-2019 Model Year Double Cab Tacoma
Center High-Mounted Stop Lamp – Water Leak
Limited Service Campaign 21TD03 (Remedy Notice)

TT
ER

[VIN]
Dear Toyota Customer:

At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide
superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which includes your vehicle.

LE

You received this notice because our records, which are based primarily on state registration and title data, indicate that you
are the current owner.

ER

What is the condition?
The Center High-Mounted Stop Lamp on the involved vehicles has a seal between the lamp and the vehicle body which can
deteriorate over time. If the seal deteriorates sufficiently, water from outside the vehicle could leak into the vehicle cabin
through the seal.

What should you do?

W

N

What will Toyota do?
Any authorized Toyota dealer will inspect the vehicles headliner to determine if a water leak resulting from this condition has
occurred. If no such water leak is identified, the dealer will install the Center High Mounted Stop Lamp Repair Kit FREE OF
CHARGE. If the aforementioned water leak is identified, the dealer will (1) either install the Center High Mounted Stop Lamp
Repair Kit or a new Center High Mount Stop Lamp Assembly, as appropriate; and (2) clean and/or replace interior components
damaged by the aforementioned water leak, as appropriate, FREE OF CHARGE.

O

Before you are inconvenienced by this condition, any authorized Toyota dealer will inspect and repair your vehicle for
this condition, as appropriate, FREE OF CHARGE.

PL
E

Please contact your authorized Toyota dealer to make an appointment to have the vehicle inspected and repaired. The
remedy will require parts to be installed on your vehicle. We recommend you contact your dealer to schedule an
appointment in advance to confirm parts availability and minimize your inconvenience. The inspection and installation
a repair kit will take approximately one hour. However, the repair time may increase significantly depending on the
extent of any water intrusion resulting from this condition that is identified. Your dealer’s work schedule may also require
the vehicle to be available for a longer period of time.

SA
M

Note: Non-Toyota-approved aftermarket accessories of certain types such as bed caps, camper shells,
toppers, ladder racks and roof top tents can make it difficult or impossible for a dealer to install the remedy
parts. Toyota does not recommend modifying vehicles with non-Toyota-approved parts and cannot
evaluate how any such aftermarket parts could affect a vehicle's operation. That is why it may be necessary
for you to restore the vehicle to its original condition prior to the remedy being performed. Any costs to do
this are your responsibility.

This Program will be offered until April 30, 2025 and will only be available at an authorized Toyota dealer.

What if you have other questions?
Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through
Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

TT
ER

•
•
•

What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible
for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order),
proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at
https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on
“Submit Reimbursement Request”.

LE

Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number
shown below:

ER

Toyota Brand Engagement Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
FAX: 310-381-7756

N

Please refer to the attached Reimbursement Checklist for required documentation details.

W

If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/updateinfo-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

O

If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.

PL
E

Thank you for driving a Toyota.
Sincerely,

SA
M

TOYOTA MOTOR SALES, U.S.A., INC.

•• PROTECTED 関係者外秘

TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.
.

This vehicle is involved in a Limited Service Campaign. At this time, remedy parts are not available and the remedy has NOT
been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy
performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly
check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle
Identification Number (VIN).
VIN

Campaign Code

Model

Model Year

Customer Information
Customer Name

Customer Email

Customer Address

Home Phone #
Mobile Phone #
Date

Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This
information will only be used for campaign communications. If you’d like to update your preferred contact information
in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371.
Dealer Information
Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature

© 2020 Toyota Motor Sales, USA – Version 3c