NHTSA ID Number: 10201162
Manufacturer Communication Number: 2064338/1
TSB/Document Date: 2021-09-08
Summary
Warning light illuminated within the DIP - DTC C103711 - Evident within Address 74. Customer statement / workshop findings: Air suspension warning light within the DIP Workshop findings: The DTC shown below is evident within address 74 - C103711 - Right rear level control system sensor Short circuit to Ground Technical background: Previous instances have highlighted the following after inspection: - Broken wires - Kinked wiring - Loose Rear Right Height sensor G77connection - Defective Rear Right Height sensor G77 Measure: Conduct the following checks: - Rear Right Height sensor (G77) connection Visual and pull check - Referring to Figure 1 - Perform a wiring integrity check between sensor (G77) and J775
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TSB/Document ID: 2064338/1
Replacement Service Bulletin Number:
MFR Communication Date: 2021-08-30
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SUSPENSION
MFR Component System:
MFR Component Subsystem:
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Technical product information
Topic
Market
area
Brand
Warning light illuminated within the DIP - DTC C103711 - Evident within Address 74
Russische Föderation (5RU),Australia E04 Bentley
rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Transaction
2064338/1
No.
Level
EH
Status
Approval
Release
date
Event memory entries
Diagnostic address Event memory entry
Fault type Fault status
0074 - Chassis control C103711: Right rear level control system sensor Short circuit to Ground (GND)
static
0074 - Chassis control C103711: Right rear level control system sensor Short circuit to Ground (GND)
Intermittent
New customer code
Object of complaint
Complaint type
running gear -> shock absorber/suspension control -> roll compensation
functionality -> defective
function sequence
functionality -> activates
without reason
functionality -> activates
without reason
functionality -> defective
function sequence
information, navigation, communication, entertainment -> symbolic control indicators -> warning lamp
for electronic stabilisation programme (ESC)
information, navigation, communication, entertainment -> symbolic information indicators -> anti-roll
bar decoupling indicator
running gear -> shock absorber/suspension control -> self-levelling suspension adjustment
Vehicle data
New Continental GT /GTC and New Flying Spur
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
ZG2*
ZG2*
MY
2018
2019
2020
2021
2019
2020
2021
2020
2021
Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
Documents
Document name
master.xml
Gearbox code
*
*
*
*
*
*
*
*
*
Final drive code
*
*
*
*
*
*
*
*
*
Position
Technical product information
Warning light illuminated within the DIP - DTC C103711 - Evident within Address 74
Transaction No.: 2064338/1
Customer statement / workshop findings
Customer statement:
Air suspension warning light within the DIP
Workshop findings:
The DTC shown below is evident within address 74
•
C103711 - Right rear level control system sensor Short circuit to Ground
Technical background
Previous instances have highlighted the following after inspection:
•
Broken wires
•
Kinked wiring
•
Loose Rear Right Height sensor G77connection
•
Defective Rear Right Height sensor G77
Production change
.
Measure
1) Conduct the following checks:
•
Rear Right Height sensor (G77) connection – Visual and pull check
•
Referring to Figure 1 - Perform a wiring integrity check between sensor (G77) and J775
Figure 1
Please also refer to the onward checks regarding issues which have been previously identified in relation to (DTC C103711 - Right
rear level control system sensor Short circuit to Ground) being evident
•
Figure 2 shows examples of damaged wiring under parcel shelf
Figure 2
TIP: Inspect the wiring around the Chassis control unit bracket for any issues/damage (Figure 3)
Figure 3
2) In the event that wiring is found to be damaged, the wiring should be repaired as per the applicable Rep.Gr
3) If no fault is found during the wiring checks - Replace the level sensor (G77) - Rep.Gr 43
4) Carry out wheel alignment and ensure the driver assist system calibrations are performed (Depending on vehicle specification) as
follows
•
Vehicle front + rear measured wheel alignment checked
•
Rear wheel camber adjust
•
Rear wheel track adjust
•
Front wheel camber adjust
•
Front wheel track adjust
•
(ACC) - Radar sensor checked + adjusted
•
Overhead view camera adjusted
•
Driver assist camera adjusted
•
Control unit for (Lane change assist) adjusted
•
Night vision system calibration
•
Headlamps to adjust
5) Retest the vehicle to confirm the issue is now resolved
Should no issues be found regarding the wiring integrity and visual checks please raise a new DISS query or respond to the
previously opened DISS query and await feedback before conducting any further work
Warranty accounting instructions
Time to conduct wiring integrity checks
Warranty Type
110 or 910
Damage Service Number 43 16
Damage Code
00 40
Labour
Labour Operation Code
43 13 01 10
Time
60 TU
Wiring repairs
Labour
Labour Operation Code
97 09 41 52
Time
40 TU
Time to replace the Rear Right Height sensor G77
Labour
Labour Operation Code
43 19 19 00
Time
10 TU
Alignment of applicable driver assist systems (Depending on vehicle specification)
•
Vehicle front + rear measured wheel alignment checked - 44 95 03 00 - 110 TU
•
Rear wheel camber adjust - 44 94 15 50 - 30 TU
•
Rear wheel track adjust - 44 93 15 50 - 30 TU
•
Front wheel camber adjust - 44 89 15 50 - 40 TU
•
Front wheel track adjust - 44 88 15 50 - 20 TU
•
(ACC) - Radar sensor checked + adjusted - 91 63 05 51 - 30 TU
•
Overhead view camera adjusted - 90 83 15 00 - 40 TU
•
Driver assist camera adjusted - 96 38 15 50 - 120 TU
•
Control unit for (Lane change assist) adjusted - 96 35 15 00 - 50 TU
•
Night vision system calibration - 90 80 15 50 - 40 TU
•
Headlamps to adjust - 94 15 16 00 20 TU
Parts information
Refer to the ETKA parts catalogue
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