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NHTSA ID Number: 10200869

Manufacturer Communication Number: No. 20-14

TSB/Document Date: 2021-09-02


Summary

Installation instructions for retrofitting a roof box on a variety of PorscheeBay logo models.


3.1

Vehicles with roof transport system
arrow –
1–2 –
3–6 –
X

Cut-out in guide rail
Groove in guide rail for carriereBay logo (front)
Groove in guide rail for carriereBay logo (rear)
Control dimension approx. 800
mm/ 31.5 in

3.1.1

Open side roof transport system
caps on the roof transport system
carriereBay logo.

3.1.2

Install the front/rear carriereBay logo into
the large cut-out on the guide rail
( Roof transport system on the
Cayenne (9PA) -arrow-) and push
it forward or back towards the side
grooves in the guide rails ( Roof
transport system on the Cayenne
(9PA) -top-).
You will feel slight resistance and
hear a click at these positions.

Roof transport system on
the Cayenne (9PA)

Position of front carriereBay logo: front groove ( Roof transport system on the
Cayenne (9PA) -1-)
Position of rear carriereBay logo: second groove after the large cut-out ( Roof
transport system on the Cayenne (9PA) -4-)

3.1.3

Check gap X between the carriers ( Roof transport system on the Cayenne (9PA)
-bottom-).
Gap X: Control value 800 mm +/-5 mm

3.1.4

Decide which side (driver’s or passenger’s side) you want to install the add-on
modules (roof box, bicycle rack, etc.) on and close the cap on the carriereBay logo on the
opposite side.
This secures the carriereBay logo and prevents it from moving lengthways.

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3.2

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6

Vehicles with roof rails
1
2
X

3.2.1

– Front bar/seam dimension
– Rear bar/seam dimension
– Control dimension approx. 800
mm/ 31.5 in
Loosen front/rear bar, check gaps
with respect to the seam and make
adjustments if necessary ( Roof
rail bars on the Cayenne (9PA)).

3.2.2
3.2.3

4

All

Front bar: Control value 25
mm +/-2 mm
Rear bar: Control value 150
mm +/-2 mm

Bolt both bars securely to the roof
rails.

Roof rail bars on the Cayenne (9PA)
Decide which side (driver’s or
passenger’s side) you want to install the add-on modules (roof box, bicycle rack,
etc.) on and close the caps on the opposite side.

Loosely pre-fitting roof box (520 liter) on the roof transport system

WARNING
Improper loading and installing of the roof transport system or add-on modules

Danger of objects falling down

Danger of objects sticking out

Load the roof transport system or add-on modules in such a way that the load does not project
over the sides of the roof area.

Select the distances between several add-on modules mounted next to each other so that the
transported items cannot bump against each other during the trip.

Secure load sufficiently to prevent it from shifting during the trip.

Check the roof transport system or add-on modules regularly before each trip and during an
extended trips to make sure they are seated correctly and securely on the vehicle.
CAUTION

Incorrect installation, use or care of the roof box

Risk of damage to the roof of the vehicle, tailgate and/or roof box

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Installation and Conversion Instructions

Since the roof box is large, it should always be installed and removed from the roof transport
system by two people.

Open the roof box only if the opposite lock is locked.

Remove the roof box from the roof of the vehicle before washing the vehicle in an automatic
car wash.

Keep in mind the new overall vehicle height when driving through tunnels or under low
branches and when driving into parking garages and underpasses.

Clean the roof box using soapy water only (without alcohol, chlorine or ammonia additives);
other substances could attack and damage the surface.

Do not put stickers on the roof box. The adhesive film can dissolve the surface of the roof box
or cause tension cracks.

Occasionally spray the locks of the roof box with a commercially available spray lubricant. The
lubricant must not come into contact with the plastic surface of the roof box.

When opening the rear lid for the first time, ensure that there is sufficient space between the
rear lid and the installed roof box. Move the roof box forward in direction of travel if necessary.
4.1

Decide which side (driver's/passenger's side) you want to install the roof box (520 liter) on.

4.2

Open the cap of the roof transport system
(front/rear) on this side ( Owner's Manual,
section on 'Roof Transport System') and
install roof box (520 liter) on the roof
transport system ( Figure 6).
1
2

– Sliding block at T-bolt (M8 x 55)
– Groove on roof transport system
carriereBay logo

4.3

Check the position of the next sliding block
(T-bolt, M8 x 55) with respect to the groove in
the roof transport system carriereBay logo and align it
as required ( Figure 6 -A-).

4.4

Guide sliding block (T-bolt, M8 x 55) with roof
box (520 liter) into the groove on the carriereBay logo
(front/rear).

4.5

Carefully push roof box (520 liter) at front and
Figure 6
rear to the center of the vehicle until the last
two sliding blocks are touching the groove in the roof transport system carriereBay logo.

4.6

Adjust the position of the last two sliding blocks (T-bolt, M8 x 55) with respect to the groove
in the roof transport system by moving them forward or back.
Push roof box (520 liter) evenly towards the center of the vehicle.

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4.7

Push roof box (520 liter) forward as far as possible.

4.8

Align roof box (520 liter) with respect to the roof transport system and the vehicle.
4.8.1

Sideways, with respect to the longitudinal axis of the vehicle ( Figure
7):

Roof box (520 liter), installed
by itself: Symmetrical with
respect to the center of the
vehicle/roof transport system

Roof box (520 liter) and other
carriereBay logo systems (e.g. bicycle
rack or ski rack): The roof box
and carriereBay logo systems, as well
as the load, must not bump
against each other during the
trip.
Roof box (520 liter) and other
carriereBay logo systems must NOT
project over the surface area
of the vehicle.

4.8.2

6

Figure 7

Overhang to the front (windshield)
and rear (rear window/rear lid or
tailgate):
Y
X

– Imaginary line to the rain
sensor
– Gap to roof box/rear lid or
tailgate

The roof box (520 liter) on the roof
transport system should overhang
by the same amount at the front
and rear. Please note the following
points:

Overhang to the front:
Imaginary line to the rain
sensor (if installed near the top
of the windshield) should not
Figure 8
be exceeded. The function of
the rain sensor can be restricted in some cases.
Overhang to the rear: Gap "X" must be maintained when the rear lid or tailgate
is open fully.

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20/14
4.8.3

Carefully open the rear lid/tailgate of the vehicle and adjust gap "X" with respect to
the roof box (520 liter) ( Figure 8).
ONLY for vehicles with (powerlift) tailgate/rear lid:
Set the opening angle (opening height) of the rear lid ( Owner’s Manual, 'Adjusting
the opening height of the tailgate' in section on 'Tailgate').

4.9

Open roof box (520 liter) on alternate sides and tighten the four M8 butterfly nuts.
When doing this, make sure the pins (underside of clamping piece) are seated correctly in the
perforated strip (see Step 1.2).

4.10
5

Close the caps on the roof transport system.

Loading roof box (520 liter)
1
2
3
5.1

– Tension strap
– Eyelets on the floor of the roof box (520
liter)
– Clamping piece
Feed the tension strap through the eyelets on
the floor of the roof box (520 liter).
Install other tension straps in the same way, if
necessary.

5.2

Load roof box (520 liter) and secure the load
with tension straps.

Figure 9

Information
Make sure there is enough space between the load (e.g. attachment point for skis) and the
floor and roof box lid. Re-position the load or skis in the roof box if necessary.
5.3

Carefully close the lid of the roof box (520 liter).
Information
The key can be removed only if the roof box is locked.

5.4
6

Aug 4, 2021
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Lock roof box (520 liter) by turning the key counter-clockwise and remove the key.

Removing roof box (520 liter) from the roof transport system
6.1

Open roof box (520 liter) and empty it completely.

6.2

Loosen the four M8 butterfly nuts slightly.

6.3

Open the side cap on the roof transport system (front/rear) on one side of the vehicle (
Owner’s Manual, section on 'Roof Transport System').

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Installation and Conversion Instructions

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6

6.4

With the help of a second person, carefully pull roof box (520 liter) sideways out of the carriereBay logo
bars and remove it from the vehicle.

6.5

Lock roof box (520 liter), clean it if necessary (observe warning notes) and store it lying flat in
a suitable location.

6.6

Close the side cap on the roof transport system (front/rear) ( Owner’s Manual, section on
'Roof Transport System').

–Roof box (520 liter) (1 x) installed–
Includes:
Unpacking roof box (520 liter), reading instructions for use,
preparing roof box (520 liter) for mounting and installing roof
box (520 liter).

Labor time: 70 TU

Important Notice: Technical Bulletins issued by PorscheeBay logo Cars North America, Inc. are intended only for use by professional automotive technicians who have attended PorscheeBay logo service training
courses. They are written to inform those technicians of conditions that may occur on some PorscheeBay logo vehicles, or to provide information that could assist in the proper servicing of a vehicle. PorscheeBay logo special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those PorscheeBay logo recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained PorscheeBay logo technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the PorscheeBay logo PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed.

© 2021 PorscheeBay logo Cars North America, Inc.

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Aug 4, 2021
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TSB/Document ID: No. 20-14

Replacement Service Bulletin Number:

MFR Communication Date: 2021-08-04

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT

MFR Component System:

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