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65 07 21_HU-H3 MGU RESETS DUE TO BLUETOOTH CONNECTION WITH SAMSUNG ANDROID 11

SIB 65 07 21
HU-H3 MGU RESETS DUE TO BLUETOOTH CONNECTION WITH
SAMSUNG ANDROID 11

2021-05-20

MODEL
F44 (2 Series Gran
Coupe)

F90 (M5 Sedan)

F91 (M8 Convertible)

F98 (X4 M SAC)

F95 (X5 M Sports
Activity Vehicle (SAV))
G01 (X3 SAV)

F96 (X6 M Sports
Activity Coupe (SAC))
G02 (X4 SAC)

G06 (X5 SAC)

G07 (X7 SAV)

G12 (7 Series Sedan)

G15 (8 Series Coupe)

G16 (8 Series Gran
Coupe)

G20 (3 Series Sedan)

G22 (4 Series Coupe)

G29 (Z4 Roadster)

G30 (5 Series Sedan)

G32 (640i xDrive Gran
Turismo)

G82 (M4 Coupe)

G83 (M4 Convertible)

F93 (M8 Gran Coupe)

G23 (4 Series
Convertible)
G80 (M3 Sedan)

F92 (M8 Coupe)
F97 (X3 M SAV)
G05 (X5 SAV)
G14 (8 Series
Convertible)

Vehicles equipped with option code:
6U2 BMW Live Cockpit Plus
Or
6U3 BMW Live Cockpit Professional

SITUATION
The head unit resets when using various apps (e.g., YouTube, Spotify, etc) on the connected mobile phone.
This affects Samsung mobile phones (e.g., Galaxy S20 / S21) with the Android 11 operating system.

CAUSE
Software error in the Head Unit High (HU-H3) MGU (Media Graphics Unit).

CORRECTION
Program the vehicle.

PROCEDURE
1. Determine the vehicle’s current I-level by either using AIR or the ISPA NEXT application. If needed, use
the latest ISTA to work through test modules.
2. Is the current vehicle integration level:
Integration level
Model
F90 F97 F98 G01 G02
G12 G30 G32
F44 F91 F92 F93 F95 F96
G05 G06 G07 G14 G15
G16 G20 G22 G23 G29
G80 G82 G83

Lower than S15A-21-03-550
Lower than S18A-21-03-550

YES: Proceed to Step 3

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65 07 21_HU-H3 MGU RESETS DUE TO BLUETOOTH CONNECTION WITH SAMSUNG ANDROID 11

NO: Further diagnosis with ISTA is needed
3. Program the vehicle using ISTA 4.29.2x or higher (released mid May, 2021)
Target integration level
Model
F90 F97 F98 G01 G02
G12 G30 G32
F44 F91 F92 F93 F95 F96
G05 G06 G07 G14 G15
G16 G20 G22 G23 G29
G80 G82 G83

S15A-21-03-550 or higher
S18A-21-03-550 or higher

Note that ISTA will automatically reprogram and code all programmable control modules that do not
have the latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to DealerSpeed / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.

PARTS INFORMATION
Parts exchange will not provide a solution.

WARRANTY INFORMATION
During this workshop visit, the affected vehicle may also show one or more programming and encoding
Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one
time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the
required I-level or higher.
Please be sure to also perform any additional before and/or after work (including attaching labels)
as required by the open campaigns on the vehicle. Close any other open programming and
encoding Campaign repairs as outlined in the corresponding Service Information Bulletin.
Only if the above situation does not apply, the BMW software solution is then:
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
HU-H Headunit High (Professional navigation system)
software error / internal equipment fault

Defect Code:

6512580200

Labor Operation

Description
Performing vehicle test (with vehicle diagnosis systemchecking faults) (Main work)

00 00 006

Labor Allowance
Refer to AIR

Or:
00 00 556

Performing vehicle test (with vehicle diagnosis systemchecking faults) (Plus work)

Refer to AIR

Support voltage of the vehicle electrical system /
recharge vehicle electrical system battery

Refer to AIR

And:
61 21 528
And, as necessary:

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61 00 006*
Or
00 58 000*
And:
61 00 730

65 07 21_HU-H3 MGU RESETS DUE TO BLUETOOTH CONNECTION WITH SAMSUNG ANDROID 11

Performing vehicle diagnosis – test module

Work time (WT)

Diagnosis Worktime Flat Rate (See below)

2 FRU

Programming/encoding control unit(s)

Refer to AIR

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Work time labor operation code 61 00 006 is not considered a Main labor operation.
*Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for claiming your
diagnosis work time, job/repair work time (WT), RO/Claim WT and/or repair explanation procedures, unless
otherwise required by State law.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the
latest software I-level.
If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Defect Code in this bulletin with the labor operations in AIR that
apply.
Please explain the additional work procedures that were performed (The why and the what) on the repair
order and in the claim comments.
For covered repairs that address control module failures that occurred prior to performing this
reprogramming procedure, claim this work with the Defect Code and labor operations (including diagnosis)
in AIR that apply.
Other Repairs
For any other covered repairs were performed based on the results of ISTA diagnosis and the related test
plans, claim this work with the Defect Code and labor operations (including diagnosis) in AIR that apply.

QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries

Submit feedback at the top of this bulletin
Please contact the Warranty department by either using the Live Chat that’s
available in the Warranty Documentation Portal or through IDS by selecting
Coverage, Policy, Coding Questions and Mileage Corrections
Submit an IDS ticket to the Parts Department

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