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NHTSA ID Number: 10200472

Manufacturer Communication Number: BPL-30-1533

TSB/Document Date: 2021-08-23


Summary

Introduction of Solera Audatex - Estimating System


ASTON MARTINeBay logo CLIENT SERVICES

BODY REPAIR POLICY LETTER
Reference number:

BPL-30-1533

Issued: 15 July, 2021

Subject:

Introduction of Solera Audatex - Estimating System

Applicable to:

UK, Europe, USA & Canada

Distribute to:

Body Shop Manager
Executive Manager
Sales Manager
Bodyshop Supervisor

Estimator
Warranty Staff
Technician(s)
Parts Staff

Dear Colleagues,
Aston MartineBay logo is pleased to announce that the Solera Audatex estimating system will be introduced for all body and paint
repairs. The Solera Audatex estimating system will formulate effective, right first-time decisions, allow you to repair more
vehicles, optimise and reduce repair cycle times and improve customer satisfaction.
The Solera Audatex system will be rolled out on a staged basis across our global operations starting this month. Many of
you will already use the Solera Audatex system and you will be able to start using this for your estimating this month.
For those not using this software platform the team at Solera Audatex will be working with you to provide access and
training.
Once rolled out globally in all languages, the Audatex system will become our standard for WW cost approvals and we
will eventually bring all vehicle platforms online starting with Vantage this month.
Solera Audatex has developed a new estimating System called Qapter, using artificial Intelligence to create an even more
accurate, cost effective and efficient way to manage the body repair process. This new process is currently being rolled
out globally and ultimately, all Aston MartineBay logo Dealerships and body repairers will be required to use this new system.

Next Steps
In Table 1 you will find Solera Audatex contact names and details for each country. This is your local Solera Audatex
representative.
Your local representative will contact you personally to provide you with instructions on how to access the system and
prepare you for the roll out of Vantage, and all other vehicle platforms moving forward. If you do not currently use the
Solera Audatex solution, the team will guide you through this process at every stage.
You are also free to reach out to your representative if you prefer. Rollout procedures can vary per country, but your local
representative will guide you through the set up quickly and is on hand to answer any questions you may have.
As we role this programme out across our global community you will notice two key dates in Table 1 provided. The first is
when Vantage will be available in Solera Audatex for your country. The second is when it will be mandatory to use Solera
Audatex for estimates for warranty repairs.

15 July, 2021

Page 1 of 2

BODY REPAIR POLICY LETTER

BPL-30-1533

Solera Audatex Introduction Dates and Contact Information
Country

Introduction
Date

Mandatory
Warranty Date

Contact
Name

Solera Audatex
Contact

Austria

19/07/2021

30/08/2021

Thomas Handir

[email protected]

Belgium

19/07/2021

30/08/2021

Hubert Bouhon

[email protected]

Denmark

23/08/2021

04/10/2021

Neil Garret

[email protected]

France

19/07/2021

30/08/2021

Alexandre Lanchon

[email protected]

Germany

19/07/2021

30/08/2021

Karol englert

[email protected]

Italy

19/07/2021

30/08/2021

Cinzia Carbone

[email protected]

Luxemburg

19/07/2021

30/08/2021

Hubert Bouhon

[email protected]

Monaco

19/07/2021

30/08/2021

Alexandre Lanchon

[email protected]

Netherlands

19/07/2021

30/08/2021

Thomas Hermans

[email protected]

Poland

19/07/2021

30/08/2021

Tomasz Renik

[email protected]

Portugal

19/07/2021

30/08/2021

Timoteo Xavier

[email protected]

Russia

19/07/2021

30/08/2021

Evgeniy Komarov

[email protected]

Spain

19/07/2021

30/08/2021

José Luis gata

[email protected]

Sweden

23/08/2021

04/10/2021

Neil Garret

[email protected]

Switzerland

19/07/2021

30/08/2021

Francesco Galvani

[email protected]

United States
& Canada

01/10/2021

15/11/2021

Jacob Benson

[email protected]

United
Kingdom

11/08/2021

27/09/2021

Stewart Myles

[email protected]

Table 1

Criteria for Estimates in Warranty
The criteria for estimates in warranty are as follows:

Paint discount must be set at 30%

Parts sundry must be set at a maximum of 2%

Parts prices must be set at Dealer stock prices

If you have any questions about this Policy Letter, please speak to Client Services - Technical on Tel:
+44 (0) 1926 644720. Thank you for your continued support.
Yours faithfully

Andrew West
Director, Client Services.

15 July, 2021

Page 2 of 2

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