Techn ical Service Bu lletin

f::7 ~C::ICJl1

July 7, 2014

S-SB-0017-14

Immobilizer and Smart Key Reset
Serv ice
Category
Section

Vehicle Interior

1¥!\.

Market

Theft Deterrent/Keyless Entry

Scion Supports
ASE Certification-

USA

Applicability
YEAR(S)

MODEL(S)

2004 - 2015

FR-S, iQ , iQ EV, tC,
xA, xB, xD

ADDITIONAL INFORMATION

Introduction
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all
master keys are lost. O nce the system is reset, all previously registered keys will be e rased. Follow
the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system .
NOTE
There are new security provisions required to obtain a Reset Pass-Code . It is critical that the
instructions for this new process are reviewed BEFORE attempting to get a Pass-Code in the
new system.

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream 2.0·
TIS Techstream

PART NUMBER

QTY

TS2UNIT
ADE

Techstream Lite

TSPKG1

1

TSLITEDLR01

• Essential SST.

NOTE
• Only ONE of the Techstream units listed above is required.
• Software version 9.10.037 or later is required.
• Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at
1-800-368-6787.

© 2014 Toyota Motor Sales, USA

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Immobilizer and Smart Key Reset

Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

N/A

Not Applicable to Warranty

-

-

-

-

Service Bulletin Overview

1. Review the vehicle application chart in the Technical Information System (TIS) to verify the
veh icle is capable of being reset.
Refer to the Toyota I Scion Vehicle Support chart located on TIS, under Diagnostics Immobilizer Reset - Reference Documents.
2. Review the new security authorization process and chose the option that best supports your
dealer situation .
3. Follow the Techstream and TI S screenshots to obtain the Pass-Code needed to open registration
fo r Immobilizer and Smart Key programming .
NOTE
Some early ECM based Imm obilizers cannot be reset using Techstream. For these vehicles,
do th e following:
• Identify the vehicle using th e Toyota I Scion Vehicle Support c hart noted above.
• Refer to th e most recent PANT bulletin for instructions.

© 2014 Toyota Motor Sales. USA

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July 7, 2014

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Immobilizer and Smart Key Reset

Section 1: Secu rity Authorization for th e Reset Pass -Code

An improved security measure has been implemented in TIS that requires a secondary approval by
dealer management each time an Immobilizer or Smart Key Reset request is submitted. Please
review the following flow chart and become familiar with the options outlined prior to attempting
a vehicle reset.
Figure 1. Immobilizer Reset Process

REQUESTOR

Login to TIS and Navigate to TIS >
Diagnostics > Immobilizer Reset

Re-enter TIS password into
Immobilizer Reset portlet

Complete Immobilizer Reset
form and acknowledge Positive
Identification Policy

APPROVING MANAGER

Confirm Approving Managers

Login to TIS and Access Approval
Request lnbox Message

Login to TIS and A ccess
Approved lnbox Message

Confirm Request d etails,
acknowledge Request Approval
Policy, and Approve Request

Confirm detail and select
"Immobilizer Reset• link

Re-enter TIS password into
Immobilizer Reset portlet

Complete Remaining TIS and
Techstream Smart Code Reset
procedures as usual

REQUESTOR
APPROVING MANAGER
Steps introduced
Julys, 2014

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Immobilizer and Smart Key Reset

Section 1: Security Authorization for the Reset Pass-Code (Continued)

Key Points :
• The Reset request can be submitted from the Techstream in the vehicle, or on TIS before the
vehicle is available.
• A single management approval can be used multiple times for the same VIN as needed until the
vehicle repair is completed .
• Each Reset attempt for the same VIN will generate a new Seed Number and a unique
Pass-Code.
• The request and approval hand-off between technician and management is done on the TIS
home page inbox accessed at each individual's location (Techstream , office, etc.).
Main Steps:
1. Obtain Authorization
A. Technician Reset Approval Request
B. Manager Access TIS In-Box Message and Approve
2. Perform Reset with Techstream
A. Access Approval In-Box Message
B. Perform Reset at Vehicle
Variations:
1. Pre-approval before vehicle is accessed (as per above Main Steps)
2. Request and receive approval from Techstream after entering the reset utility
3. Repeated reset attempts with Techstream by accessing the single approval file
Approving Managers:
Once the Pass-Code Request form has been completed an approval request will be sent to all
approving managers. Dealership personnel with the foll owing job titles in "Staffmaster" are granted
Pass-Code approval capability.
Dealer Principal, General Manager, Service Manager, Service Director, Service/Parts Director, Parts
Manager, Parts Director, Customer Relations Manager, Customer Satisfaction Manager. Each dealer must
have at least 2 enrolled managers in order to access any Pass-Codes.
NOTE
Once a Reset is completed, it may be necessary to enter an " Immobilizer Key Registrati on" or a
" Smart Key Code Registratio n" utility to program the new keys. Early Immobilizer systems may be
ready to accept keys immediately after the Reset if the security light flashes a 2-digit code (such
as 21 or 22) . Refer to the applicable Repair Manual for details.

© 2014 Toyota Motor Sales, USA

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Immobilizer and Smart Key Reset

Section 1: Security Authorization for the Reset Pass-Code (Continued)

Please review the Techstream and TIS screenshots in this bulletin to become fam iliar with the
new management authorization process flow.
Section 2: Reset Approval Request (TIS Pre-Approval)

1. Open TI S and enter the Diagnostics and Immobilizer Reset tabs. Login using your password .
Figure 2.

Immobila:er Ruet

l

Key Code Reset

Receive a Passcode
I mmob1hzer and Smart Key Code Reset allows t he reg1strat1on of a n ew Master
Key ev en if all original Master Keys are lost. Once t he l mmob11izer and/or Smart
Key Code is reset, all previously reg istered key codes will be erased.
Re- ent er your Password b elow to proceed lo t he I mmobilizer and Smart Key Code
Reset form .

Paisword:

© 201 4 Toyota Motor Sales, USA

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Immobilizer and Smart Key Reset

Sec ti o n 2: Reset Approval Request (TIS Pre-Approval) (Continued)

2. Enter the information req uested , check all 4 boxes below Positive Identification Policy, then
click Next.
Figure 3 .

Key Code: Rese t

Please complete the following fields to receive a passcode.
Dealer Code:
O~ater

Ndme:

Tech"'c1an Name.

[==1

vetu~le VIN.

c==J c= ~ (17 d lO t VIN

Rc>pdir Ordc1/PJ1 ~ tnvotee Number:

Cus t omer Last Name:

~------~

r - - -- - - ---,

Posilivc ld e n l'ifiQltfon Po ll ey

r
r
r
r

I hdve verified the customers authority to Obld1n vehicle security 1nformat.on for th1:; vct11clo
I have verified l hl' c ustomer's full legal name and confirmed t heir 1dentJty with a vahd pt CtUH' 10
I hav a or Wtll \115uidly con firm th e vehicle's reg1s trallon document a nd ownership

I agree t o the T 15 l f'rm~ ;:md Cond1t?on1.

( ) • lmhcat es Requucd f- •c ld(s)

~ Detals of this tran S"ac t ion v11ll be included 1n the Monthly Vehi cle Secunty

o r each transaS sent to the Nattonal In surance Cnme Bureau

"

~£.Hi~Hi~

© 2014 Toyota Motor Sales, USA

Tranu ction Rt"!port So,?nt t o the Oe J 'er GM Also, a log

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Immobilizer and Smart Key Reset

Section 2: Reset Approva l Request (TIS Pre-Approval) (Continued)

3. Click OK to submit the request to dealer management for approval. Once manager approval is
received , continue to Section 4, "Receipt of Pass-Code."