Field campaign
Topic
Market
area
Brand

New Continental GTC - Header flap - Cord replacement (SC21/24)
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),United Arab Emirates E06 Bentley Middle East
and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05)
Bentley

Transaction
2063926/1
No.
Campaign
EC06
number
Note
Type
US code

Vehicle data
New Continental GTC
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S4* 2019 E
3S4* 2020 E

*
*

*
*

*
*

Chas is numbers
Manufacturer Filler Type Filler MY Factory From To
Prod from Prod to
SCB
*
*
*
*
C
064922 076460

Documents
Document name
master.xml
headertrim.pdf
sc2124vinlist.pdf

EC06
New Continental GTC - Header flap - Cord replacement (SC21/24)

Notes

Transaction No.: 2063926/1

Repair instructions

Technical background
The right and left hand convertible header flaps are operated by individual cords
A small batch of header flap cords were manufactured out of specification (to short)
During operation, the out of specification cords pull against the eyelet, this can result in damaged/broken eyelets (Figure 1) the cord then
becomes detached from the flap, resulting in a clash condition between the flap and the top of the header trim panel

Figure 1
PLEASE NOTE: In the event that TPI 2060120/ - has been previously conducted using (Header flap kit 3SD 871 261A plus
colour code)
Or
The cord kit 3SD 871 261C has been previously fitted
Or
The front trim panel 3SD 871 261 (plus colour code) has been previously fitted No
further action is required.
The operative should submit a Warranty claim via SAGA for a total of 10 Time units, this will ensure the VIN is removed from the
applicability list please also place a yellow paint completion mark on the inner face of the left hand header trim flap see
Identification section

Remedy
•

The right and left hand header trim eyelets (Figure 2) require checking for any signs of damage/wear as described in Section 1 of the Work
section

Figure 2
NOTE: Should no signs of damage/wear be found on the right and left hand eyelets, only the right and left hand cords should be
replaced as described in Section 1
However
In the event that wear/damage is evident, the right and left hand header flaps must be replaced as described in Section 2
Please note: The right and left hand header flap kits contain all of the required parts

Customer notification
Customers do not need to be informed directly of this campaign. Please ensure that all affected vehicles are checked and repaired at the
nearest opportunity or during a service visit. You should also inform your new and used car sales departments so that the vehicles affected can
be checked and, if necessary, repaired immediately (not just before sale)

Warranty accounting instructions
Inspection of the right and left hand eyelets including right and left hand cord replacement (Section 1)
Warranty type
710 or 790
Labour operation code 61 92 01 00 (Use 61 92 01 99 until 12/08/21)
Damage service number EC06
Damage code
00 66
Time
20 Time units
Criteria ID
01
Header trim removed and refitted (Section 2 only)
Labour Operation Code 61 21 19 01
Time
30 Time units
Inspection of the right and left hand eyelets including flap assembly replacement - (Section 2 only)
Labour Operation Code 61 92 56 50
Time
20 TU

Genuine parts
IMPORTANT: The retailer should pre order x1 cord kit to ensure the parts have arrived before the vehicle arrives at the
applicable retailer
The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre

Parts supply
Part Number
3SD 871 261C

Description
Header flap cord kit

Quantity
1 (Section 1 only)
x1 kit = 2 cords and 2 rivets

3SD 871 261A (Plus colour code) Refer to
ETKA using the applicable VIN

Header flap kit (right and left hand side)

1 (Section 2 only)

Refer to ETKA

Header trim fir panel tree clips

As required (Section 2 only)

Parts despatch control
Not applicable

Repair instructions
Technical background
The right and left hand convertible header flaps are operated by individual cords
A small batch of header flap cords were manufactured out of specification (to short)
During operation, the out of specification cords pull against the eyelet, this can result in damaged/broken eyelets (Figure 1) the cord then
becomes detached from the flap, resulting in a clash condition between the flap and the top of the header trim panel

Figure 1
PLEASE NOTE: In the event that TPI 2060120/ - has been previously conducted using (Header flap kit 3SD 871 261A plus
colour code)
Or
The cord kit 3SD 871 261C has been previously fitted
Or

Notes

The front trim panel 3SD 871 261 (plus colour code) has been previously fitted
No further action is required.
The operative should submit a Warranty claim via SAGA for a total of 10 Time units, this will ensure the VIN is removed from the
applicability list please also place a yellow paint completion mark on the inner face of the left hand header trim flap see
Identification section

Check
If the vehicle is not already listed as repaired in ‘Repair history’ (in Elsa Pro) check the vehicle has the yellow paint mark on the inner face of the
left hand header trim flap (see Identification section)
In the event the campaign has not been applied, please carry out the required work in accordance with these instructions

Genuine parts
IMPORTANT: The retailer should pre order x1 cord kit to ensure the parts have arrived before the vehicle arrives at the
applicable retailer
The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre

Work
VERY IMPORTANT: Before conducting this procedure the Operative must observe and familiarise themselves with Rep.Gr 61
- Convertible hood assembly - safety precautions
CAUTION: The instructions within Rep.Gr 61 must be strictly adhered to
IMPORTANT: The operative MUST ensure all trim and applicable components are suitably protected, any damage to trim or
components will not be considered for Warranty payment

Inspection - All vehicles
1) Referring to Rep.Gr 61 - Manoeuvre the hood to the service position
IMPORTANT: The next part of the procedure requires the use of a drill and drill bit to remove the rivet head from the second
upright linkage - Do not attempt to completely drill out the rivet from the linkage, the operative must only use the drill to remove the
rivet head, a suitable drift should then be used to remove the remaining part of the rivet from the linkage
Hint: A short video is also available to view on the Bentley hub regarding cord replacement reference - EC06 (21/24)

•

The operative must ensure that when removing the rivet head that all trim is protected

•

Ensure the drill or drill bit does not contact any of the trim or hood components. Figure 3 (circled) shows a potential clash condition
between the drill and headliner whilst drilling off the rivet head

Figure 3
•

IMPORTANT: The operative MUST ensure all trim and applicable components are suitably protected, any damage to trim
or components will not be considered for Warranty payment

2) Referring to Figure 4 - Using a 3.4 mm drill bit, remove the rivet head from the second upright linkage

Figure 4
3) Referring to Figure 5 - Use a suitable drift/hammer to remove the remaining part of the rivet from the linkage
NOTE: The cord and tape should now be free

Figure 5
4) Referring to Figure 6 - With extreme care to ensure no damage is caused to any trim or components - Using a sharp blade (e.g Stanley knife)
or sharp trim scissors - Cut the cord at the location shown

Figure 6
5) Referring to Figure 7 - Note the routing of the cord to aid installation - Remove the cord as follows:
•

Pull/thread the cord out through the primary redirector (A)

•

Pull/thread the cord out through the secondary redirector (B)

•

Pull/thread the cord out through the flap eyelet (C)

Figure 7
6) Referring to Figure 8 - Inspect the eyelet for any wear/damage

Figure 8
7) Repeat steps 2 through to 6 on the opposite side of the vehicle
VERY IMPORTANT: In the event that no significant damage/wear is evident on the right and left hand eyelets that could lead to
eyelet failure the operative should conduct Section 1 and replace the right and left hand cords
Or
In the event that one or both eyelets have signs of wear which could lead to the eyelet failure, the operative must conduct
Section 2 to replace the right and left hand header trim panel flaps

Section 1 - Header flap cord kit replacement
1) Referring to Figure 9
•

Feed the new cord through the primary redirector (A)

•

Feed the new cord through the secondary redirector (B)

•

Feed the new cord through the flap eyelet (C)

Figure 9
2) Referring to Figure 10 - Using suitable flat-nose pliers, tighten the knot by pulling the cord
The knot (once securely tied) must be below the white dot (Figure 10)

Figure 10
•

With extreme care to ensure no damage is caused to any trim or components - Use a sharp blade (e.g Stanley knife) or very sharp trim
scissors (to minimise fraying) - Cut the cord at the location shown, leaving 10mm below the knot

3) Conduct the rivet procedure as follows:
•

Referring to Figure 11 - When riveting the cord -1- and tape -2- to the second upright linkage, use the rivet provided within the kit (Arrow)

•

Place the cord loop -1- and the tape -2- onto the rivet, and ensure that the cord is in an upright position before riveting

Figure 6
4) Repeat steps – 1,2 and 3 on the opposing side
•

Remove the hood from the Service position

•

Check to confirm the roof opens and closes to specification including the correct operation of the header flaps

5) Place a yellow paint completion mark on the inner face of the left hand header trim flap see Identification section

Section 2 - Header trim panel flap replacement
1) Referring to Rep.Gr 61 - Replace the right and left hand header trim flaps NOTE: Replacement cords are pre fitted to the new header
trim flap panels
•

Remove the hood from the Service position

•

Check to confirm the roof opens and closes to specification including the correct operation of the header flaps

In the event the header trim panel procedure is not visible for the applicable VIN please refer to the attached instruction
document (PDF)
2) Place a yellow paint completion mark on the inner face of the left hand header trim flap see Identification section

Identification
Yellow paint mark on the inner face of the left hand header trim flap

Repair instructions Notes

General Information
The header trim panel must be removed in order to remove the
header trim panel flaps.
Special tools and workshop equipment required
♦

None

Torque tightening values
Unless otherwise shown, standard torque values apply. ⇒
/BAS/After Sales Publication/Body/00 - Technical data, Materials
Single use items
Within this procedure there are single use items which must be
replaced and not reused. Ensure that new replacements are
available prior to starting this procedure.
Removal
–

Remove the header trim panel. Refer to “Convertible hood
header trim panel - To remove and fit”. ⇒/BAS/After Sales
Publication/Body/61 - Convertible top, Hardtop, Canopy

–

Place the header trim panel onto a protected surface.

–

Remove and dispose of the 2 fixings -arrowed-, (3.5 Nm).

–

Raise the torsion spring leg -1-, and slide the flap assembly
-2- outwards, off the trim panel -3-.

Note
Ensure that the bushing -1- remains in place in the header trim
panel -2-.

–

If replacing the header trim panel flap assembly and re-using
the torsion spring, remove the torsion spring -1- by sliding it
off the shaft -2-.

Installation
Installation is the reverse of removal procedure, noting the
following:
–

If it has been removed, refit the torsion spring to the shaft,
ensuring that the leg -1- locates fully in the hole -2-.

–

Pull the torsion spring leg -1- upwards slightly, check that the
bushing -3- is in place, and insert the shaft -4- into the
bushing.

–

Gently release the torsion spring leg so that it sits on the “rib”
-2- of the header trim panel.
Note

Ensure that both torsion spring legs are correctly located.
–

Place the 2 washers -arrowed-, into position between the

header trim panel flap assembly -1- and the header trim
panel -2-, and using 2 new fixings, loosely assemble the flap
assembly to the header trim panel.

Note
Do not tighten the fixings at this point.
–

Align the flap assembly to the header trim panel, ensuring
that the edges -1- of the two panels align, and that the gap
-arrowed- between the two panels is 2.5mm (+0.5/-1.5) and
consistent along the whole length .

______________________________________________________
Caution
Misalignment of the panels can cause damage to both the
header trim panel and the header trim panel flap assembly.
______________________________________________________
–

Torque tighten the fixings -arrowed-.

–

Open and close the convertible roof, and check that the gap
between the header trim panel flap assembly and the header
trim panel are within the tolerance specified above. Adjust if
necessary.

2019 Model Year
SCBDA33SXKC064922
SCBDB4ZG9KC064934
SCBDE33SXKC066559
SCBDD33S9KC069147
SCBDB4ZG8KC069171
SCBDE33S3KC069237
SCBDB4ZG3KC069238
SCBDD33SXKC069240
SCBDD33S6KC071258
SCBDE33S0KC071446
SCBDD33S9KC071447
SCBDD33SXKC071537
SCBDD33S8KC072119
SCBDD33SXKC072137
SCBDD33S1KC072155
SCBDD33S3KC072156
SCBDD33S7KC072175
SCBDD33S9KC072176
SCBDD33S0KC072213
SCBDD33SXKC072249
SCBDD33S3KC072318
SCBDD33S5KC072336
SCBDD33S2KC072472
SCBDD33S6KC072569
SCBDD33S2KC072584
SCBDD33S6KC072586
SCBDD33SXKC072588
SCBDD33S9KC072601
SCBDD33S6KC072605
SCBDD33SXKC072607
SCBDD33S4KC072618
SCBDD33S2KC072620
SCBDD33S6KC072622
SCBDD33SXKC072624
SCBDD33S8KC072637
SCBDD33S1KC072639
SCBDD33SXKC072641
SCBDD33S1KC072656