Tips&Tricks – All models
no.

Symptom

Subject

Photo

Notes and Indications - Corrective action
We have received some complaints about a possible engine popping sound during deceleration. The
performed analyses have shown that this symptom could be caused by an incorrect installation of the
throttle bodies in the relevant intake manifolds (possible deformation of the rubber profile).

1

ONLY
Monster 821
Monster 1200
SuperSport

Therefore, if you find any similar symptoms, we kindly ask you to check the correct installation of the Airbox
on the motorcycle and in particular that:
- throttle bodies are correctly inserted inside rubber intake manifolds, along the whole perimeter;
- the rubber profile of the intake manifolds is not deformed.
- the 2 fastening ties are correctly positioned in the seat on the intake manifolds
Please be reminded that, in order to make throttle body insertion easier on rubber intake manifolds, the
use of silicone lubricant or similar product is absolutely necessary.
Airbox

Possible engine popping
sound during deceleration
and/or irregular idling

ONLY
Panigale V4
(all versions)
Streetfighter V4
(all versions)
2

Introduction of gear
selector shaft certification

SRV-TTB-20-001_Rev.16

Gear selector

We have received some isolated reports of a possible
loss/absence of the snap ring (A) of the gear selector shaft.
We would like to inform you that an additional certification on all
Desmosedici Stradale engines between snap ring, washer and
crankcase at the outlet of the gear selector shaft has been added
along the production line.
The first engine serial number with this new certification is
ZDM1100WC #001513#.
Upon the first workshop service, you are thus invited to check for
the presence of the snap ring (A) on all engine serial numbers
preceding the one specified above.

STRICTLY CONFIDENTIAL

09/07/2021

Tips&Tricks – All models
no.

3

4

Symptom

Motorcycle fastening
precautions during
transport

ONLY
Panigale V4S MY2020
Streetfighter V4S
MY2020

Subject

Motorcycle transport

Öhlins fork

Possible noise
for rebound limit stop

ONLY
models equipped with
DQS (Ducati Quick Shift)
5
Precautions for a correct
use of the DQS
(Ducati Quick Shift)

SRV-TTB-20-001_Rev.16

Photo

Notes and Indications - Corrective action

We have received some reports of damaged handlebars; the cause was incorrect transport in a van or truck!
For correctly fixing the motorcycle, in case of transport, the following precautions must be observed:
1. Remove all loose objects and accessories;
2. Aim the front wheel to the riding position and lock it properly to prevent it from moving;
3. Engage the first gear;
4. Use anchoring straps/slings and apply them to solid components (e.g. frame) and NOT to handlebar(s) or
to components that could break (e.g. handgrips, rear-view mirrors, etc.).
5. The straps or ropes used must NOT rub against the painted components of the motorcycle;
6. The suspensions, if possible, must be in a partially compressed position so as to allow less movement of
the motorcycle with respect to the road surface.

We inform you that in particular conditions, when moving the bike from standstill, you can hear a metallic
"clack" sound when the fork is fully extended. This sound is simply due to the fork reaching the upper limit
stop. The new fork setting has an increased spring preload, making it easier to reach this condition compared
to previous Model Years.
You can clearly hear the sound in question by leaving the bike on the side stand and then extending the fork
completely by pulling the bike toward you from the handlebars.
Since this situation does NOT occur during normal use of the bike, it should not be considered a functional
defect and should not lead to disassembly/replacement of any part.

We have received reports of some complaints about rough shifting with DQS, particularly at low rpm. In
other words, rough shifting with uncomfortable torque cuts.
We have checked that very often the cause is related to an incorrect chain tensioning, especially after the
first settling of the chain which takes place at around 200/300 Km (new bike or chain). We therefore invite
you to always check the correct tensioning of the final drive chain before making further analysis.
DQS
(Ducati Quick Shift)

STRICTLY CONFIDENTIAL

09/07/2021

Tips&Tricks – All models
no.

Symptom

Subject

Photo

Notes and Indications - Corrective action
We received a few claims concerning a reduction of the clutch fluid level inside its reservoir.
We would like to inform you that it is not sufficient to carry out the bleeding procedure or top up the clutch
fluid inside the reservoir. We suggest, at a preliminary stage, to check:
• the play between the clutch master cylinder and the lever
• if the clutch pushrod is worn or damaged in the area of contact with the clutch slave cylinder (ball)
• the condition of the clutch slave cylinder protective diaphragm, which must not be torn.

ONLY
Panigale V4
StreetFighter V4
(all model versions)
6

Hydraulic clutch control
Possible reduction of the
clutch fluid level inside its
reservoir

SRV-TTB-20-001_Rev.16

According to our analyses, this phenomenon is due to a DOT4 leakage from the primary seal of the clutch
slave cylinder (missing fluid in the reservoir builds up in-between the clutch slave cylinder diaphragms); in
some cases, this phenomenon is also accompanied by wear of the clutch pushrod. We therefore ask you to
replace the slave cylinder with a new part no.19540091D featuring a new gasket in order to prevent the
phenomenon described above.
If the clutch pushrod is damaged as shown in the figure, replace it as well.

STRICTLY CONFIDENTIAL

09/07/2021

Tips&Tricks – All models
no.

Symptom

Subject

Photo

Notes and Indications - Corrective action
We have received some reports about the detachment of the carbon adhesive protection from the fuel tank.
We inform you that the supplier of the component has introduced improvements to avoid the detachment
of the protection, since year of manufacture 2019. The lot and the year of manufacture XX-19 (week-year
of manufacture) can be identified on the component, like in the example shown in the figure.

ONLY
Panigale V4
StreetFighter V4
(all model versions)
7

Possible detachment of
the carbon adhesive
protection part no.
97480161A from the fuel
tank

Tank carbon adhesive
protection part no.
97480161A

In case you still have in stock some carbon tank protectors produced in 2018 you can still sell them to
Customers and install them. Should any anomaly occur on the latter, you can manage the replacement of
the protection through an accessory warranty.
The spare parts in stock have been reclaimed.
In any case, it is essential to follow the accessory instructions ISTR-892 ed.01 published in DCS for the
application of the tank protection. The cleaning of the tank surface and the use of the template supplied
with the protection are essential for a successful application.

8

Possible formation of a
well-marked "band" in
correspondence with the
central area of the Pirelli
Diablo Rosso Corsa II rear
tyre

SRV-TTB-20-001_Rev.16

We have received some isolated reports of the appearance of a "band" in
correspondence with the central area of the Pirelli Diablo Rosso Corsa II
rear tyre.
Pirelli Diablo Rosso
Corsa II rear tyre

We would like to inform you that, since these are extremely sporty tyres
with 5 different compound zones at the rear, it can happen that,
depending on the type of use of the motorcycle, they wear out in a
different way causing the above mentioned phenomenon to occur;
sometimes this occurs on the shoulder area, sometimes in the central
area but, in general, it is a purely aesthetic phenomenon that does not
affect the performance of the tyre itself.

STRICTLY CONFIDENTIAL

09/07/2021

Tips&Tricks – All models
no.

9

Symptom

ONLY
Panigale V4
StreetFighter V4
(all model versions)

Subject

Photo

We have received some isolated reports of possible traces of engine oil leaking out of the drain hole of the
water pump; the analysis has shown that this phenomenon is due to a possible incorrect installation of the
oil seal by the supplier.

Water pump

Possible engine oil
leakage from the water
pump drain hole

10

ONLY
Panigale V4
StreetFighter V4
(all model versions)

We inform you that a new re-designed water pump Part no.24920510H that avoids the phenomenon
described above is now available as a spare part.

We have received some isolated reports about a possible engine power
delivery discontinuity.
Engine power
delivery

-

Possible engine power
delivery discontinuity

11

ONLY
Panigale V2 MY20-21
Hypermotard 950 MY19-21
Monster 821 MY18-21
Monster 1200 MY19-21
(all model versions)
Instrument panel lighting
shifts from night to day
mode even without any
ambient light

SRV-TTB-20-001_Rev.16

Notes and Indications - Corrective action

Before making further analyses, we would like to ask you to check coil
fastening and, in particular, to apply LOCTITE 243 along the threading of
fastening screws and tighten them to a torque of 10 Nm ± 10%.

We have received some isolated reports about the instrument panel shifting from night to day mode even
without any ambient light.
If this phenomenon occurs, the instrument panel must be replaced.
Instrument panel

We would like to inform you that this issue has been analysed and solved, and that the spare parts in stock
have been restored.

STRICTLY CONFIDENTIAL

09/07/2021

Tips&Tricks – All models
no.

12

Symptom

ONLY
Streetfighter V4
Panigale V4
Superleggera V4

Subject

Photo

We received some isolated reports about instrument panel failed switching on; this phenomenon is due to
a damage of the instrument panel power supply circuit caused by power disturbance.
Should this phenomenon persist, the component must be replaced. The spare instrument panels have been
restored thanks to the introduction of a new circuit avoiding the described symptom.

Instrument panel

-

Instrument panel failed
switching on upon
Key-ON

13

ONLY
Diavel Model Year 21
XDiavel Model Year 21
Multistrada 1260
Model Year 18-20
Multistrada 1260 Enduro
Model Year 19-21
Multistrada 950S
Model Year 19-21

Notes and Indications - Corrective action

Model
Streetfighter V4
Panigale V4 25° Anniversario 916
Panigale V4 / Panigale V4 S
Panigale V4 S Corse
Panigale V4 / Panigale V4 S
Panigale V4 S Corse
Superleggera V4

Model Year
20
20
18-19
20

Part no.
40611781C
40611351I

40611351H

We have received some isolated reports about the possible loss of the rear cover of
the active key Part no.59810361F. Analyses have shown that this phenomenon
occurs after repeated opening/closing of the cover itself, resulting in the
deterioration of the shell.

Active key
Part no.59810361F

We would like to inform you that the new rear cover Part no.4601L831A, avoiding
the phenomenon described above, is now available.

Possible loss of the active
key rear cover
We have received some reports of the following errors being stored:
- C100C: shock absorber rebound - Open circuit;
- C1009: shock absorber compression - Open circuit.

ONLY
Panigale V4 S
Streetfighter V4 S
14

Possible storage of errors:
- C100C shock absorber
rebound - Open circuit
- C1009 shock absorber
compression - Open
circuit

SRV-TTB-20-001_Rev.16

Öhlins monoshock

-

If any of the above errors are detected, please carry out the following test to confirm the need for
replacement of the Öhlins rear monoshock:
1) Swap the connections of the compression and rebound stepper motors;
2) Delete any errors stored;
3) Check whether the other error code is validated;
4) If it is so, change the rear monoshock.

STRICTLY CONFIDENTIAL

09/07/2021

Tips&Tricks – All models
no.

Symptom

Subject

ONLY
Panigale V4 MY21
Streetfighter V4 MY21

Precautions for installing
Akrapovič titanium racing
full exhaust system

SRV-TTB-20-001_Rev.16

Notes and Indications - Corrective action

Akrapovič titanium racing
full exhaust

15

Photo

Please note that when installing the Akrapovič titanium racing full exhaust system, ONLY for the specified
models, it is NOT necessary to remove the canister filter and the purge valve. If they need to be removed,
error P0444 “purge valve open” will be stored in the engine ECU and the MIL warning light will be displayed
on the instrument panel.
The Ducati Performance assembly instructions have been updated.

STRICTLY CONFIDENTIAL

09/07/2021

Tips&Tricks – Diavel
no.

Symptom

Subject

Photo

Notes and Indications - Corrective action
We have received some isolated reports about a possible indentation of the RH and/or LH outer cover of
the air conveyor.
To avoid this phenomenon, it is necessary to position washer (1) 4x14x1 Part no.85240171A between outer
cover (2) and carbon air conveyor (3) in the upper fixing point, as shown in the figure.

ONLY
Diavel Lamborghini
1

Possible indentation of
RH and/or LH outer cover
of the air conveyor

RH and LH air conveyor
covers

Inner
waist

SRV-TTB-20-001_Rev.16

STRICTLY CONFIDENTIAL

09/07/2021

Tips&Tricks – Hypermotard Family
no.

Symptom

Subject

Photo

Notes and Indications - Corrective action

We have been informed about possible engine starting issues and/or erratic idling.

ONLY
Hypermotard 950
1

Possible engine hard
starting and/or erratic
idling

Engine

-

Connect the DDS2.0 diagnosis instrument to the motorcycle and:
1) if the following errors are present:
- Error P2303 “horizontal cylinder coil control, open circuit or short-circuit to ground”
- Error P2300 “vertical cylinder coil control, open circuit or short-circuit to ground”
carry out a coil activation test and proceed with the replacement only in case of a malfunction (always fill
in a YouTech service request)
2) in case of no errors stored in memory, fill in a YouTech service request and attach the recording of the
following parameters (at idling rpm, from cold to fan switch-on):
- Injection time correction of horizontal and vertical cylinders (from lambda sensor)
- Horizontal and vertical cylinder ignition advance
- Vertical and horizontal cylinder injector injection time
- Engine speed and engine temperature
- A/F offset adaptive parameter for horizontal and vertical cylinders
- Air mass flow in the horizontal and vertical cylinders
- MAP pressure sensor for horizontal and vertical cylinders
- TPS Sensor
- Absolute percentage of throttle opening
We also suggest you to inspect the intake nipple pipe union connections to MAP sensor and perform a coil
activation test with a possible attempt to replace the coil on the cylinder with negative air/fuel adaptive
parameter values (close to or higher than 1mg/tdc).

2

Update of the assembly
instructions for the
carbon horizontal
manifold heat guard kit
part no. 96980251A

SRV-TTB-20-001_Rev.16

carbon horizontal
manifold heat guard kit
part no. 96980251A

We inform you that the assembly instructions for the
carbon horizontal manifold heat guard kit by Ducati
Performance part no. 96980251A have been updated.
In particular, in order to install the part you must reuse
the 2 washers (A) present on the original heat guard.
Please always comply with the tightening torque of the
2 screws M6x12 (B) of 8 Nm ± 10%.

STRICTLY CONFIDENTIAL

09/07/2021

Tips&Tricks – Monster Family
no.