72 Rear backrest release in the luggage compartment is inoperative
72 21 35 2062113/3 July 16, 2021. Supersedes Technical Service Bulletin Group 72 number 21-33 dated
February 25, 2021 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A4 allroad

2017 – 2022

All

Not Applicable

A5

2018 - 2022

All

Not Applicable

RS 5

2019, 2021 2022

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised header (Added MY22)
Revised Required Parts and Tools (Updated Quantity)

2

02/25/2021

Revised Required Parts and Tools (Updated part number)

1

02/03/2021

Initial publication

Customer states:
 The second row backrests are not folding when the release levers in the luggage compartment are
operated/pulled.
Workshop findings:
The backrest release levers in the luggage compartment do not provide feedback/resistance when pulled. The
levers feel loose. The backrests only move forward approximately 1/8 inch and the red backrest latch markings
protrude. The backrests do not fold forward.

Technical Background
The Bowden cable disengages from its attachment point and does not release the backrest latch.
In some cases, this results in damage to the Bowden cable or to its attachment point in the luggage compartment
side trim.

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© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Production Solution
Not applicable.

Service
1. If the second row backrest
release lever is without
resistance or feels loose, the
Bowden cable in the luggage
compartment side trim has
become disengaged (Figure
1).

Figure 1. Bowden cable is disengaged from the attachment point.
2. Remove the luggage compartment side trim of the affected side according to the repair manual in Elsa.
3. Inspect the Bowden cable and the backrest release mechanism for any damage.
4. Reinstall the Bowden cable in
the backrest release
mechanism and secure it
with a tie wrap (Figure 2).

Figure 2. The Bowden cable reinstalled and secured with tie wrap.
5. Check the operation of both backrest release levers in the luggage compartment.

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© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

6. Reinstall the luggage compartment side trim.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

7263

Damage Code:

0010

Labor Operations:

Repair backrest latch, one side

7263 4999

20 TU

Repair backrest latch, both sides

7263 5099

30 TU

GFF

No allowance

0 TU

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

Diagnostic Time:

Claim Comment:

As per TSB #2062113/3

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

Quantity

See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual

See ETKA/ELSA

N 10647801

Tie wrap

Shop Supply

Additional Information
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© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

All parts and service references provided in this TSB (2062113) are subject to change and/or removal.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.

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© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.