NHTSA ID Number: 10198311
Manufacturer Communication Number: C2390D
TSB/Document Date: 2021-06-28
Summary
This In-Shop Campaign is being issued to recalibrate the Engine Control Module (ECM) on certain X15
CM2450 engines. The campaign enables authorized repair locations to calibrate the engine control module (ECM) to the latest revision when the unit is in for normal maintenance or other needed repairs, with certain restrictions on reimbursement. This is an update to a previously submitted communication.
6/1/2021
X15 CM2450 MY20 ECM Calibration Upgrade Campaign
Warranty Field Campaign
Campaign Number: c2390
Revision: D
X15 CM2450 MY20 ECM Calibration Upgrade Campaign
Released Date: 04-May-2021
Expiration Date (U.S. and Canada):
14-Jan-2023
Expiration Date (International): 14Jan-2023
Attention
U.S. / Canadian Dealers
U.S. / Canadian Distr./Branches and Div. Offices (Automotive)
This is to revise and replace Campaign 2390, dated 17-Dec-20. This revision is to:
1. Update the Title, and
2. update the Description, and
3. update the ESN list.
If additional information is required, please contact your Cummins Warranty Operations Group Leader.
Description
This Campaign is being issued to recalibrate the Engine Control Module (ECM) on certain X15 CM2450 MY20 engines. The
Campaign enables authorized repair locations to calibrate the engine control module (ECM) to the latest revision containing
improvements for Connected Software Updates (CSU) connectivity.
Action
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2023/c2390.html
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6/1/2021
X15 CM2450 MY20 ECM Calibration Upgrade Campaign
In order to qualify for repair under this field action, an engine:
1. will be covered regardless of coverage status, and
2. must show as OPEN on QuickServe® Online for this field action.
Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
1. Use the ECM Calibration Revision History available on QuickServe® Online to confirm the revision date of the calibration
currently installed in the engine. If ECM already contains the most recent calibration revision, DO NOT recalibrate the engine, no
further action is needed. File a claim for Admin and 17-902 Campaign Check to close the eligibility of the engine.
2. If a previous calibration revision is installed, download the latest calibration available on QuickServe® Online. Use the
calibration revision history date to identify the latest calibration revision available. Please refer to Procedure 019-032 in the
appropriate Service Manual.
Material Disposition
There are no materials involved in the field action.
Reimbursements
Parts
There are no parts covered in this field action.
Note : SRTs to gain access that are required to complete the repair, that are sufficiently explained in the claim
narrative, may also be claimed on this action.
Note : All SRTs listed are OPTIONAL. Select ONLY the appropriate SRTs for the repair performed. Claim ONLY SRTs
19-0G5 and Admin if the unit DID require an updated calibration. Only SRT 17-902 and Admin should be claimed if
the unit DID NOT require calibration.
Labor Using Applicable Access Code and Time
SRT Code
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2023/c2390.html
Description
Time (hrs)
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6/1/2021
X15 CM2450 MY20 ECM Calibration Upgrade Campaign
SRT Code
Description
00-90X
Administrative time
17-902
CAMPAIGN CHECK (OPTIONAL)
19-0G5
ENGINE CONTROL MODULE
CALIBRATION CODE - TRANSFER
(CMI) (OPTIONAL)
Time (hrs)
Travel
Travel is not covered under this field action. Towing is not covered under this field action.
Other Claimables
Consumables are not covered under this field action.
Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web (rsw.cummins.com). For information
regarding RAPIDSERVE™ Web, please reference the "Warranty" tab in QuickServe® Online. If there are additional questions,
please contact your local Cummins Distributor.
Claim Codes
Description
Code
Account Code:
65
Pay Code:
North America Distributor = X
Pay Code:
North America Dealer = D
Pay Code:
International Distributor = I
Pay Code:
International Dealer = R
Failure Code:
WEQPE4
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2023/c2390.html
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6/1/2021
X15 CM2450 MY20 ECM Calibration Upgrade Campaign
Attachments
Click here to see c2390_esn-list-a.xlsx
(/service/english/attachments/c2390_esn-list-a.xlsx)
Engine Family
Fuel System
Design Application
Market Application
ISX, QSX15 ISX15
ISX, QSX15 ISX15
Automotive
All
Automotive
All
Document History
Date
Details
Document created; 17-Dec-2020
Title Change, update Description, update ESN list ; 04-May-2021
Last Modified: 04-May-2021
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2023/c2390.html
4/4
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TSB/Document ID: C2390D
Replacement Service Bulletin Number:
MFR Communication Date: 2021-05-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SERVICE BRAKES, HYDRAULIC
MFR Component System:
MFR Component Subsystem:
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