Service Action
Code: 91BM
Subject
Release Date
REVISION SUMMARY

REVISION

Car-Net® Operating Control Unit (OCU)
June 11, 2021
Updated Car-net Quick Reference Guide
2020 MY Passats are excluded from the remote start function via the Car-net app

Affected Vehicles

Country
USA

Beginning
Model Year
2020

Ending
Model Year
2020

Vehicle
PASSAT

Vehicle
Count
4,838

Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.


Campaign status must show “open.”



If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Problem Description

As indicated on the Monroney label at the time of retail sale, the vehicles included in this service
action were sold before July 1, 2020 with a non-functioning Car-Net® Operating Control Unit
(OCU). Purchasers were advised that a functioning OCU would be installed free of charge once
parts became available.

Corrective Action

Install a new/functional Operating Control Unit (OCU). Once this has been done, owners will
need to complete the enrollment / registration process for Car-Net services. Dealers should
assist owners with this process if necessary by either using the dealer enrollment portal or
simply pressing the i-Button in the vehicle, before leaving the dealership.

Code Visibility

On or about April 13, 2021, the campaign code was applied to affected vehicles.

Owner Notification

Owner notification took place in April 2021. An owner letter example is included in this bulletin
for your reference.

Campaign Expiration
Date

This campaign expires on April 13, 2026. Repairs must be performed on or before this date to
be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this service performed after the expiration date, your
dealership’s normal parts and labor cost associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. All Rights Reserved.
June 2021
91BM Page 1 of 15

Parts Information
Parts Control Type:
Upper Order Limit

Parts will be managed with a weekly Upper Order Limit. Please see Parts On
Command (POC) for your Upper Order Limit quantity.

Initial Allocation:
NO

There will be no parts allocation. Please reference the Repair Projection Tool (below)
to view your potential VIN population.

Repair Projection Tool:
(right click to open)
Criteria

Quantity

Part Number

P.O.C. Part Description

Ordering Method

01

1

561-035-283

CONTR.UNIT

UOL

NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. All Rights Reserved.
June 2021
91BM Page 2 of 15

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Service Number
Damage Code
Parts Vendor Code
Claim Type
Causal Indicator
Vehicle Wash/Loaner

91BM
0099
WWO
Sold vehicle: 7 X1
Mark CONTR.UNIT* as causal part
Do not claim wash/loaner under this action
Loaner/rental coverage cannot be claimed under this action. However, loaner/rental
may be covered under the Alternate Transportation Program. Please refer to the
Volkswagen Warranty Policy and Procedures Manual for loaner claims information and
reimbursement details.

Criteria I.D.

01
Install new OCU, program new OCU and validate new OCU operation

LABOR
Labor Op

Time Units

Description

9107 23 99

35

Install new OCU

2706 89 50

10

Connect battery charger

0150 00 00

Time stated on
diagnostic protocol

Program new OCU

PARTS
Quantity

Part Number

Description

1.00

561035283

CONTR.UNIT*

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. All Rights Reserved.
June 2021
91BM Page 3 of 15

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject:

Service Action 91BM - Car-Net® Operating Control Unit (OCU)

Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2020 model year Volkswagen Passat vehicles. Our records show that you are
the owner of a vehicle affected by this action.
What is the issue?

As indicated on the Monroney label at the time of retail sale, the vehicles included in
this service action were sold before July 1, 2020 with a non-functioning Car-Net®
Operating Control Unit (OCU). Purchasers were advised that a functioning OCU
would be installed free of charge once parts became available.

What will we do?

Your authorized Volkswagen dealer will install a new/functional Operating Control Unit
(OCU). This work will take about an hour to complete and will be performed for you
free of charge. Please keep in mind that your dealer may need additional time for the
preparation of the repair, as well as to accommodate their daily workshop schedule.
Once the work has been performed, owners will need to complete the enrollment /
registration process for Car-Net services. If necessary, your dealer can assist you
with this process while you are at the dealership for this repair.

What should you do?

Please contact your authorized Volkswagen dealer as soon as possible to schedule
this service. To set up an appointment online, please visit www.vw.com/find-adealer.
This service action will be available for you free of charge only until April 13, 2026.
If you wish to have this service performed after that date, your dealer’s normal costs
associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of
communication at www.vw.com/contact or by calling us at 800-893-5298.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. All Rights Reserved.
June 2021
91BM Page 4 of 15

Repair Overview



Install a functional OCU.

NOTE


These repair instructions may differ from the labor operations and labor times listed in ELSA.



Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.



This procedure must be read in its entirety prior to performing the repair.



Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.



Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.



When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. All Rights Reserved.
June 2021
91BM Page 5 of 15

Required Tools

Battery Tester/Charger

Diagnostic Tester

- GRX3000VAS-

-VAS6150X/6160X-

(or equivalent)

(or equivalent)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. All Rights Reserved.
June 2021
91BM Page 6 of 15

Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.


Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.


Confirm the Campaign/Action is open . If the status is closed, no further work is
required.



Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.


All Safety Recalls must be completed prior
to completing this campaign.



Proceed to Section B.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. All Rights Reserved.
June 2021
91BM Page 7 of 15

Section B – Repair Procedure
Installing new Control Module for Emergency Call
Module and Communication Unit -J949- (OCU):


Move the right front seat into its highest
position and the move it all the way back.



Turn off the ignition and all electrical
equipment.



If equipped remove the ignition key.



Lift the locking tabs on cover and
remove cover in direction of .



Disconnect the connectors on the
OCU .



Lift locking tabs using a small screwdriver
or pick.



Remove OCU in direction of .



Install the new OCU in the reverse order
of removal.



Reconnect connector .



DO NOT RECONNECT THE ANTENNAS
AT THIS TIME!!

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. All Rights Reserved.
June 2021
91BM Page 8 of 15

Adapting new OCU:


Apply the parking brake.



Switch off all consumers (headlights, heated
seats, climate control, etc.).



Connect
the
VAS6150X/VAS6160X
Diagnostic Tester to the vehicle.



Start the ODIS program.



Attach the GRX3000VAS Tester/Charger (or
equivalent) IN POWER SUPPLY MODE to the
vehicle battery.



Confirm that scan tool is communicating with
the diagnostic head by USB .
o

If the Bluetooth symbol is shown then disconnect the diagnostic
head from the vehicle and reconnect
the USB cable to the diagnostic head
and then reattach to the vehicle.



Upon ODIS startup, verify the “Diagnosis”
operating mode is selected .



When a message appears regarding “Vehicle
position detection” and “Emergency call
module and communication” modules not
being coded, select “Close” .



Once the GFF scan is complete, perform the
“Adapting Software” test plan:
o

Select “Special functions”

o

Select “Adapting software”

o

Select “Perform test”

o

Follow the on-screen prompts

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. All Rights Reserved.
June 2021
91BM Page 9 of 15



Select the option, “Perform conversion/retrofit
solution.”



Enter the action code as listed below.