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2

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3

4

5

6

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•
•

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
In the rare cases that the condition has occurred, if the diagnosis of the sensor determines the vehicle
requires replacement of the millimeter wave radar sensor, follow the technical instructions to determine if
the new sensor requires application of the sealer and an update to the calibration ID.

•

If the vehicle required replacement of the millimeter wave radar sensor, file op code K0B005, K0B006,
K0B007, K0B008, or K0B009 in combination with op code K0B888.

•
•

K0B888 is for replacement of the millimeter wave radar sensor and does not close the campaign.
File op codes in order listed above if sensor replacement was necessary.

NOTE: Refer to the tables in the “Parts Ordering Process” section to determine applicable part number.

© 2019 Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n K 0 B - D - P a g e |7

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
Campaign Designation / Phase Decoder

J

0

A

Year Campaign is Launched

Repair Phase

Current Campaign Letter
for this year

B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
J = 2018
Etc...

0 = Remedy
1 = Interim (Remedy not yet
available) “1” will change to “0”
when the Remedy is available
(May use other characters in
unique cases)

1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc...

Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1st Campaign Launched in 2018.

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Special Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2019 Toyota Motor Sales, USA

SPECIAL SERVICE CAMPAIGN K0B (Remedy Notice)
Certain 2018 – 2019 Model Year Tacoma and Tundra
Millimeter Wave Radar Sensor
Frequently Asked Questions
Original Publication Date: March 28, 2019
Q1:
A1:

What is the condition?
The involved vehicles are equipped with a Pre-Collision System (PCS) that may automatically apply the
brakes if the system detects a potential collision. Due to the mounting of one of the system’s sensors,
it is possible for water to enter the sensor. This can lead to PCS deactivation or inadvertent brake
activation resulting in limited deceleration for a short duration of time.

Q1a:

What is the function of the PCS?

A1a:

PCS detects potential collisions with obstacles like vehicles ahead or objects in the roadway
using a (front mounted) millimeter wave radar and inputs from other vehicle sensors. When
the system’s Electronic Control Unit (ECU) detects a potential collision, a warning message
will appear, a buzzer will sound, and the brakes may be automatically applied.

FAQ Page 1 of 3
© 2019 Toyota Motor Sales, USA

Q2:
A2:

Are there any warnings that this condition exists?
If PCS activation occurs without any obstacles ahead such as vehicles or objects in the roadway, you
may be experiencing the condition described above. If this occurs, the vehicle will sound a warning
buzzer and a message on the multi-information display will be displayed while PCS is activated. The
brakes could also be automatically applied and Brake Assist Mode may be activated.
If PCS has become deactivated, various PCS warning lights and messages will be displayed in the
instrument cluster and multi-information display indicating that the PCS system is unavailable. To learn
more about the vehicle’s PCS, refer to the owner’s manual.
PCS Activation*

PCS Disabled**

*Audible buzzer can be heard during PCS activation.
**PCS may become disabled temporarily during certain conditions. Please refer to the Owner’s Manual
for additional information regarding the PCS system operation.
Q3:
A3:

What is Toyota going to do?
Any authorized Toyota dealer will update the PCS software and apply sealer to the millimeter wave
radar sensor in the front grille. In the rare case that the vehicle is currently exhibiting the condition,
dealers will diagnose the sensor and replace the sensor, as necessary, FREE OF CHARGE.

FAQ Page 2 of 3
© 2019 Toyota Motor Sales, USA

Q4:
A4:

Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 440,800 vehicles covered by this Special Service Campaign. Approximately
8,000 vehicles involved in this Special Service Campaign were distributed to Puerto Rico.
Model
Name
Tacoma
Tundra

Q5:
A5:

Q6:
A6:
Q7:
A7:

Q8:
A8:

Model Year

Production Period

Approximate Total Vehicles

2018 – 2019
2018 – 2019

Late June 2017 – Mid-December 2018
Early August 2017 – Mid-December 2018

280,200
160,600

Q4a:

Are there any other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign in
the U.S.?

A4a:

No, there are no other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign.

Q4b:

Why are other vehicles with PCS not involved?

A4b:

Other Toyota and Lexus vehicles equipped with PCS either have different front grille assembly
designs as the involved vehicles, or a sensor of a different design.

How long will the repair take?
The repair takes approximately one and a half hours. However, depending upon the dealer’s work
schedule, it may be necessary to make the vehicle available for a longer period of time.

What if I previously paid for repairs related to this Special Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter.

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center
at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.

FAQ Page 3 of 3
© 2019 Toyota Motor Sales, USA

TOYOTA
Certain 2018 – 2019 Model Year Tacoma and Tundra
Millimeter Wave Radar Sensor
Special Service Campaign (Remedy Notice)
[VIN]

E

Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota is announcing a Special Service Campaign, which
includes your vehicle.

PL

You received this notice because our records, which are based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
The involved vehicles are equipped with a Pre-Collision System (PCS) that may automatically apply the brakes
if the system detects a potential collision. Due to the mounting of one of the system’s sensors, it is possible
for water to enter the sensor. This can lead to PCS deactivation or inadvertent brake activation resulting in
limited deceleration for a short duration of time.

M

Please refer to the Owner’s Manual for additional information regarding the PCS system operation.

SA

What will Toyota do?
Any authorized Toyota dealer will update the PCS software and apply sealer to the millimeter wave radar
sensor in the front grille. In the rare case that the vehicle is currently exhibiting the condition, dealers will
diagnose the sensor and replace the sensor, as necessary, FREE OF CHARGE.

What should you do?
Before you are inconvenienced by this condition, please contact your authorized Toyota dealer to make
an appointment to have the remedy performed. The remedy will take approximately one and a half
hours. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle
available for a longer period of time.
If PCS activation occurs without any obstacles ahead such as vehicles or objects in the roadway, you
may be experiencing the condition described above and you may notice a warning message and/or
buzzer.

E

If PCS has become deactivated, various PCS warning lights and messages will be displayed in the
instrument cluster and multi-information display indicating that the PCS system is unavailable. To learn
more about the vehicle’s PCS, refer to the owner’s manual.
If you see these warning messages under the situations described above, you may be experiencing this

PCS Disabled**

M

PCS Activation *

PL

condition. Please contact your local authorized Toyota dealer for diagnosis and appropriate repair.

*Audible buzzer can be heard during PCS activation.
**PCS may become disabled temporarily during certain conditions. Please refer to the Owner’s Manual
for additional information regarding the PCS system operation.

SA

What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter,
you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair
order, proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your
Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recall
and Service Campaigns”, and click on “Submit Reimbursement Request”.
Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the
address or fax number shown below:
Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
FAX: 310-381-7756
Please refer to the attached Reimbursement Checklist for required documentation details.

What if you have other questions?
•
•
•

Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-2709371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

E

If you would like to update your vehicle ownership or contact information, please visit
www.toyota.com/owners.You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

PL

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely
regret any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,

SA

M

TOYOTA MOTOR SALES, U.S.A., INC.

TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.

This vehicle is involved in a Special Service Campaign. At this time, remedy parts are not available and the remedy
has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to
have the remedy performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and
regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17digit Vehicle Identification Number (VIN).
VIN

Campaign Code

Model

Model Year

Customer Information
Customer Name

Customer Email

Customer Address

Home Phone #
Mobile Phone #
Date

Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888270-9371.
Dealer Information
Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2019 Toyota Motor Sales, USA – Version 3b