◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
•
August 21, 2018
•
•
August 13, 2018

•
•

TOPIC
The Warranty Reimbursement Procedure section has been updated to highlight that
OpCodes JSD020 and JSD021 now require the RO for replacing the CVT assembly to
be attached to the warranty claim.
The flow chart in the Warranty Reimbursement Procedure section has been updated.
A section has been added which clarifies the process for obtaining DSPM approval for
out-of-warranty CVT assembly replacement.
Clarification has been added to the parts ordering process for CVT assembly
replacement to highlight that the CVT assembly parts ordering process is applicable
regardless of warranty coverage.
The description for OpCodes JSD021 and JSD020 have been clarified.

The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.

© 2018 Toyota Motor Sales, USA

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

Original Publication Date: August 2, 2018
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

Subject:

Special Service Campaign JSD – Remedy Notice
Certain 2014 – 2017 Model Year Toyota Corolla Vehicles
Certain 2017 Model Year Toyota Corolla iM Vehicles
Certain 2016 Model Year Scion iM Vehicles
Continuously Variable Transaxle (CVT) Software Update

Background
Toyota previously announced Special Service Campaign J0D, which involved performing a software update to the
CVT control software to address the condition described below. Following the completion of the software update in
Special Service Campaign J0D, Toyota dealers received reports from some customers stating that the vehicle
experienced harsh shifting and/or abnormal engine RPM between shifts. These issues occurred close to the
completion date of the campaign and/or within relatively low mileage from the completion of the campaign remedy,
prompting Toyota to suspend Special Service Campaign J0D. Toyota has now identified the cause of these issues
and has developed a new remedy. Special Service Campaign JSD, which replaces Special Service Campaign J0D,
applies this new remedy. Owners of all vehicles previously involved in Special Service Campaign J0D, including those
who have previously completed Special Service Campaign J0D, are requested to visit an authorized Toyota dealer to
have Special Service Campaign JSD performed.
Condition
An Electronic Control Unit (ECU) in the subject vehicles has improper programming that could lead a component in
the Continuously Variable Transmission (CVT) to unnecessarily cycle and experience abnormal wear. If this
component becomes damaged, the Malfunction Indicator Lamp (MIL) may illuminate in the instrument cluster and the
vehicle could experience a reduction of speed. After reaching a pre-determined gear ratio, the vehicle can be operated
up to approximately 37 mph.
Remedy
Any authorized Toyota dealer will inspect the CVT control software and, if necessary, perform an update for that
software at NO CHARGE. After inspecting the software and, if necessary, performing the software update, the CVT
solenoid valve controlling the gear ratio in the CVT will be inspected* and, if necessary, the CVT valve body assembly
will be replaced at NO CHARGE. A portion of the CVT solenoid valve inspection process requires the dealer technician
to test drive the vehicle for a certain distance and at certain speeds.
In the unlikely event that the vehicle is exhibiting the condition (i.e., DTC P2820 is present) before receiving this
remedy, any authorized Toyota dealer will replace the CVT assembly at NO CHARGE.
NOTE: Toyota expects a majority of vehicles WILL NOT require CVT valve body assembly replacement. If parts are
not immediately available to replace the CVT valve body assembly on the customer’s vehicle, the customer should
be offered a loaner vehicle until parts become available, if possible. Damage to the vehicle’s transmission could occur
if the vehicle is driven with the updated software prior to replacing the valve body assembly.
*: Some vehicles may be exhibiting certain powertrain malfunctions unrelated to the condition covered by this Special
Service Campaign, that may interfere with the dealer’s ability to perform the solenoid valve inspection. These
powertrain malfunctions MUST be diagnosed and repaired prior to performing this Special Service Campaign (DO
NOT perform CVT software update or the CVT solenoid valve inspection until these malfunctions are diagnosed and,
if necessary, repaired). Resolution of existing powertrain malfunctions are not covered as part of this Special Service
Campaign and should be diagnosed and repaired under warranty if still covered. If the vehicle is not covered by
warranty, the customer is responsible for the cost of diagnosis and repair.

© 2018 Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n J S D - D - P a g e |2

Covered Vehicles
There are approximately 1,300,800 vehicles involved in this Special Service Campaign. Approximately 17,800
vehicles involved in this Special Service Campaign were distributed to Puerto Rico.
Model Name
Toyota Corolla
Toyota Corolla iM
Scion iM

Model Year
2014 – 2017
2017
2016

Approximate UIO
1,263,300
19,700
17,800

Production Period
Late April 2013 – Late July 2017
Mid-March 2016 – Mid-June 2017
Early February 2015 – Early August 2016

Owner Letter Mailing Date
Toyota will begin to notify owners in early August 2018. Owners of all vehicles, including those who have previously
completed Special Service Campaign J0D will be notified. A sample of the owner notification letter is included for your
reference.
Toyota makes significant effort to obtain current customer name and address information from each state through
industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was
sold prior to the Special Service Campaign announcement, it is the dealership’s responsibility to forward the owner
letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not
yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers
should perform the repair as outlined in the Technical Instructions found on TIS.
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Special Service Campaign on any new
or used vehicles currently in dealer inventory that are covered by this Special Service Campaign prior to customer
delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a
covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Special Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer
information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the
vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes
available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject
line of the email state “Disclosure Form JSD” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to
24 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV
until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed
on that vehicle.

S p e c i a l S e r v i c e C a m p a i g n J S D - D - P a g e |3

Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this
repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing
this repair are required to currently hold at least one of the following certification levels:
Certified Technician (Drivetrain)
Expert Technician (Any specialty)
Master Technician
Master Diagnostic Technician
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the
dealership’s responsibility to select technicians with the above certification level or greater to perform this repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is
important to consider technician days off and vacation schedules to ensure there are properly trained technicians
available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns
on the vehicle during the time of appointment. Reminder: Per the Technical Instructions for this Special Service
Campaign, the Techstream data file generated from performing the solenoid valve inspection must be saved for record
keeping. Please refer to the Technical Instructions for more information on this requirement.
CVT Assembly Replacement – DSPM Authorization Required (Out of warranty vehicles only).
Where a CVT replacement is required due to the vehicle exhibiting the JSD condition (DTC P2820 is present), the
majority of these replacements will be covered by Toyota’s New Vehicle Powertrain Warranty. However, in limited
cases where the vehicle is no longer covered by regular warranty and CVT assembly replacement is required, DSPM
authorization to replace the CVT assembly is required. Follow the steps below to obtain DSPM authorization.
Step 1:
Contact your DSPM and provide him/her with the VIN, current mileage, date of first use (DOFU), and a screenshot
proving DTC P2820 is present. An example of this screen shot is shown in the Parts Ordering Process section for
CVT assembly replacement. The DPSM will use this information to verify that the vehicle is out of warranty and DTC
P2820 is present.
Step 2:
If the DSPM authorizes the repair, he/she will provide your dealership with a special OpCode to claim the cost of
performing the applicable repair.
Vehicles Emission Recall Proof of Correction Form (California only)
As this Special Service Campaign includes emission related parts, California dealers are requested to fill out the
Vehicle Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner may
require this form for vehicle registration renewal. It is important to note that the forms are an official state
document and blank forms must be secured to prevent misuse. Booklets can be ordered from the MDC (material
number 00410-92007).
Please complete the form and provide it to the owner. The first noncompleted VINs will be submitted to the California state DMV by March
31, 2019. If the vehicle owner’s warranty claim will not be processed
and paid prior to this date, please be sure to complete a form and
provide it to a California owner.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the
repair) to verify the repair quality of every vehicle prior to customer delivery.

© 2018 Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n J S D - D - P a g e |4

Parts Ordering Process – Valve Body Assembly Replacement
Note: This process is applicable to all Toyota dealerships in the continental United States including SET and GST
dealerships.
Valve body assembly replacement is only required in the unlikely event that the results of the solenoid valve
inspection process determine that valve body assembly replacement is required.
Valve body assembly replacement is only required in the unlikely event that the results of the solenoid valve inspection
process determine that valve body assembly replacement is required. If a vehicle requires valve body assembly
replacement, the dealership is required to create a TAS case and include the Techstream data file generated from
the solenoid valve inspection procedure. The TAS case should also include your dealership’s valve body assembly
parts order information: Order the valve body assembly and gasket kit on a single order reference. Only 1pc of the
valve body assembly and 1pc of the gasket kit should be placed on a single order reference number (Order reference
number may not be required for SET dealerships). TAS will review the Techstream data file to ensure that valve body
assembly replacement is required. If TAS confirms that valve body assembly replacement is required, TAS will
authorize the valve body assembly replacement and forward your dealer’s parts order information to the PTSG (Parts
Technical Support Group) who is responsible for releasing your dealer’s parts order. Refer to the Technical
Instructions for instructions on obtaining TAS authorization. Reference the Toyota Special Activities MAC report on
Dealer Daily for the most up-to-date and detailed parts ordering information.
***Dealer is not required to email PTSG (PRAproject@toyota.com) for part order release***
Parts required for valve body assembly replacement:
Model
All

Part Number
35410-12871-84
08886-02505
04008-28102

Description
Transmission Valve Body Assembly
CVT Fluid
Gasket Kit*

Quantity
1
Approximately 6.5 liters is required
1

*: The gasket kit above includes the following components:
Description
Gasket, Transaxle Oil Pan
Gasket, Transaxle Case
Drain Gasket, Overflow Plug
Drain Gasket, Refill Plug
Ring, O for Oil Strainer
Ring, O for Oil Temperature Sensor

Quantity
1
1
1
1
1
1

Parts Ordering Process – CVT Assembly Replacement – Non SET and GST Parts Ordering Process
CVT assembly replacement is only required in the unlikely event that the vehicle has experienced the
condition (i.e., DTC P2820 is present) prior to receiving the repair. In this case, CVT assembly replacement is
required. This process is applicable regardless of warranty coverage.
Due to potentially limited availability, the parts required for CVT assembly replacement may have been placed on
Manual Allocation Control (MAC). As the parts inventory changes, the ordering process may change. Please reference
the Toyota Special Activities MAC report on Dealer Daily for the most up-to-date and detailed parts ordering
information.

IMPORTANT

If the parts required for CVT assembly are currently placed on MAC, you will be required to submit
a Customer Health Check/Diagnostic Report showing that DTC P2820 is present OR, a
screenshot of the Vehicle Health Check showing that DTC P2820 is present. The screenshot must
include the VIN and DTC P2820. Below is an example of this screenshot and the Customer Health
Check/Diagnostic Report. Only 1 of these 2 options is required for CVT assembly release.

S p e c i a l S e r v i c e C a m p a i g n J S D - D - P a g e |5

Parts Ordering Process – CVT Assembly Replacement (Continued…) – Non SET and GST Parts Ordering
Process
Example of Vehicle Health Check screenshot:

Example of Customer Health Check/Diagnostic Report.

All Safety Recall and Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please
refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return
Program and for additional details.
The applicable P/Ns and quantities for CVT assembly replacement can be found in T-SB-0289-17 (Toyota vehicles)
or S-SB-0002-18 (Scion vehicles).

© 2018 Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n J S D - D - P a g e |6

Campaign Special Service Tools
The SST below was provided to your dealership near the launch of the remedy on August 2, 2018. This SST is
intended to assist technicians when performing valve body assembly replacement.
Name

Sample Image

Qty.

Guide Bolt Kit

1

Warranty Reimbursement Procedure

Check the TIS Vehicle Inquiry System
to verify vehicle eligibility.

Not
Covered

No further action required.

Covered

Check for powertrain DTCs

Check for other powertrain DTCs

No

Is DTC P2820 present?
Yes

Are other powertrain DTCs present?

Yes

Obtain customer permission to
diagnose and repair.

No

Determine ECM Calibration ID

CVT Replacement Required

Permission Granted
Determine if the vehicle is still covered
by Toyota s New Vehicle Powertrain
Warranty

Diagnose and repair the issue causing
the powertrain DTC(s)

In warranty

Permission NOT Granted
Does vehicle already have the latest
calibration ID?

Out of warranty

The Service Campaign cannot be
performed until the powertrain DTCs
are diagnosed and repaired.

Replace CVT

Contact DSPM to obtain authorization
to replace the CVT

No

Determine ECM Calibration ID

Reflash ECM
Yes

Replace CVT

(Software Update
Not Required)

Does vehicle already have the latest
calibration ID?

Install Authorized Modification Label

Determine ECM Calibration ID

No
Perform all initializations

Reflash ECM
Does vehicle already have the latest
calibration ID?

Yes

No

Install Authorized Modification Label

Perform Solenoid Valve Inspection

Yes

Reflash ECM
Yes

Perform all initializations

Check for DTCs
Is P2820 Present?

Obtain authorization from TAS to
replace valve body

Install Authorized Modification Label

Valve body
replacement required

Confirm results of Solenoid Valve
Inspection.

Replace valve body

Campaign complete.
Return the vehicle to the customer

Perform all initializations

Valve body replacement not required

Campaign complete.
Return the vehicle to the customer

Campaign complete.
Return the vehicle to the customer

Refer to claim filing process #1

Refer to claim filing process #2

Refer to claim filing process #3
Campaign complete.
Return the vehicle to the customer

Refer to claim filing process #4

S p e c i a l S e r v i c e C a m p a i g n J S D - D - P a g e |7

Warranty Reimbursement Procedure (Continued…)
Claim Filing Process #1 (Valve body assembly replacement not required)
Opcode

JSD003

JSD001

•
•

Description
Perform software update
+
Perform solenoid valve inspection
+
Valve body assembly replacement NOT required
Software update not required
(vehicle already had latest software calibration)
+
Perform solenoid valve inspection
+
Valve body assembly replacement NOT required

Flat Rate Hours

1.0

0.7

The flat rate times include 0.1 hours of administrative cost per unit for the dealership.
If local traffic conditions prevent the dealer from performing the solenoid valve inspection when the customer
arrives, the customer may be placed in a loaner vehicle or, alternative transportation, through the Toyota RentA-Car (TRAC) for a maximum of 1 day. The cost of this loaner vehicle can be claimed at a maximum rate of
$35.00 per day as sublet type “RT” under OpCodes JSD003 or JSD001.
o

Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental
invoice is not attached.

Claim Filing Process #2 (Valve body assembly replacement required)
Opcode

JSD004

JSD002

•
•
•

•

Description
Perform software update
+
Perform solenoid valve inspection
+
Replace valve body assembly
Software update not required
(vehicle already had latest software calibration)
+
Perform solenoid valve inspection
+
Replace valve body assembly

Flat Rate Hours