NHTSA ID Number: 10193001
Manufacturer Communication Number: Circular 96H6
TSB/Document Date: 2021-06-03
Summary
In addition to the "Blind Spot" assistance system, the functions of the "Lane Change System (Side Assist) " assistance system were installed on the control unit in a limited number of Atlas vehicles. As a result, the customer has received an assistance system with more features than originally ordered. The "Lane Change System (Side Assist)" function is not described in detail in the owner'™s manual.
Service Action
Code: 96H6
Subject
Release Date
Affected Vehicles
Owner Manual Information - Lane Change System (Side Assist)
May 04, 2021
Country
USA
CAN
Beginning
Model Year
2021
2021
Ending
Model Year
2021
2021
Vehicle
ATLAS
ATLAS
Vehicle
Count
2,266
133
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.
Campaign status must show “open.”
If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Problem Description
In addition to the "Blind Spot" assistance system, the functions of the "Lane Change System
(Side Assist) " assistance system were installed on the control unit in a limited number of Atlas
vehicles. As a result, the customer has received an assistance system with more features than
originally ordered. The "Lane Change System (Side Assist)" function is not described in detail
in the owner’s manual.
Corrective Action
Volkswagen
will mail owners an owner’s manual supplement that contains the “Lane Change
System (Side Assist)” information. Dealers with affected vehicles in inventory are asked to
follow the work instructions in this circular to ensure that this supplement is included with the
glove box literature/owner manual of each affected inventory vehicle.
Code Visibility
On or about May 04, 2021, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in May 2021. Owner letter examples are included in this
bulletin for your reference.
Campaign Expiration
Date
This campaign expires on May 04, 2026. Repairs must be performed on or before this date to
be eligible for payment.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2021
96H6 Page 1 of 6
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number
96H6
Damage Code
0099
Parts Vendor Code
Claim Type
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Mark labor as causal
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.
Criteria I.D.
01
LABOR
Labor Op
Time Units
9635 23 99
10
Description
Place owner manual supplement into glove
compartment
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2021
96H6 Page 2 of 6
Customer Letter Example (USA)
This notice applies to your vehicle: ,
Subject: Service Action 96H6 - Owner Manual Information - Lane Change System (Side Assist)
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2021 model year Volkswagen Atlas vehicles. Our records show that you are the
owner of a vehicle affected by this action.
What is the issue?
In addition to the "Blind Spot" assistance system, the functions of the "Lane Change
System (Side Assist)" assistance system were installed on the control unit in a limited
number of Atlas vehicles. As a result, your vehicle has received an assistance system
with more features than originally ordered. The "Lane Change System (Side Assist)"
function is not described in detail in the owner’s manual.
What will we do?
We have enclosed an owner manual supplement containing the correct information
for your vehicle.
What should you do?
Please review the enclosed supplement and keep it with your owner’s manual for
future reference.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If you should have any questions about this communication, please reach out to us
using your preferred method of communication at www.vw.com/contact or by calling
us at 800-893-5298.
Checking your vehicle for
open Recalls and Service
Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2021
96H6 Page 3 of 6
Customer Letter Example (CANADA)
This notice applies to your vehicle: ,
Subject: Service Action 96H6 - Owner Manual Information - Lane Change System (Side Assist)
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2021 model year Volkswagen Atlas vehicles. Our records show that you are the
owner of a vehicle affected by this action.
What is the issue?
In addition to the "Blind Spot" assistance system, the functions of the " Lane Change
System (Side Assist)" assistance system were installed on the control unit in a limited
number of Atlas vehicles. As a result, your vehicle has received an assistance system
with more features than originally ordered. The " Lane Change System (Side Assist)"
function is not described in detail in the owner’s manual.
What will we do?
We have enclosed an owner manual supplement containing the correct information for
your vehicle.
What should you do?
Please review the enclosed supplement and keep it with your owner’s manual for future
reference.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If you should have any questions about this communication, please contact Customer
Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987
or via our “Contact Us” page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2021
96H6 Page 4 of 6
Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
All Safety Recalls must be completed prior
to completing this campaign.
Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2021
96H6 Page 5 of 6
Section B – Repair Procedure
U.S.A.: Print out the English owner’s manual
supplement found on one of the ELSA
attachment tabs or in ServiceNet.
CANADA: Print out the English and French
owner’s manual supplements found on one of
the ELSA attachment tabs or in ServiceNet.
When printing, select “Booklet” for page sizing.
Place the printed owner’s manual supplement
in the vehicle glove compartment.
Proceed to Section C
Section C – Campaign Completion Label
Install Campaign Completion Label
Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2021
96H6 Page 6 of 6
Technical modifications
Atlas
This supplement describes revisions that have been produced after publication of the “Atlas” Owner's Manual. The new sections of text replace the corresponding Blind Spot Monitor sections of the
Owner's Manual edition 2020/01.
Please refer to the other sections of the Owner’s Manual for all other information, descriptions, and
specifications for the operation and handling of your vehicle, such as information you should know
regarding your personal safety and the safety of your passengers.
Technical modifications
Atlas
V1, R1, USA, en_US
Print status: 26.01.2021
English USA: 2021.02
Teile-Nr.: NA1012723SA
NA1012723SA
Fig. 1
Volkswagen AG works constantly to improve all of its products. Due to ongoing vehicle development, changes
in design, equipment, and technology are possible at any time. The information regarding equipment, appearance, performance, dimensions, weights, fuel consumption, standards, and functions of the vehicle is the information that was available at the time of the editorial deadline for this manual. Some of the equipment and
functions may not be available until later or may be available only in certain countries. Contact your local authorized Volkswagen dealer or authorized Volkswagen Service Facility for more information.
The vehicle pictured on the cover may be equipped with special equipment that is obtained for an additional
price and may only be available in certain markets. An authorized Volkswagen dealer can inform you about
differences in your particular country. Subject to change. No legal obligations or commitments may be derived
from the information, illustrations, and descriptions in this manual.
No reprint, reproduction, or translation of this Manual is permitted, even in excerpts, without the express
written consent of Volkswagen AG.
Volkswagen AG expressly reserves all rights under applicable copyright law. Subject to change.
© 2021 Volkswagen AG
Driver assistance systems
·
Lane Change System (Side Assist)
Never use the Lane Change System (Side Assist)
if the radar sensors are dirty, covered up, or
damaged. The function of the system may be
impaired in such cases.
·
Sunlight may reduce the visibility of the visual
display in the outside mirror.
Introduction
The Lane Change System (Side Assist) helps the
driver by detecting traffic behavior behind the
vehicle.
Radar sensors monitor the area behind the vehicle.
The system measures the distance and difference in
speed to other vehicles and informs the driver
through visual signals in the outside mirrors.
System limitations
Only use the Lane Change System (Side Assist) on
paved roads.
The radar sensors calibrate once, on the first
kilometer of a journey after the vehicle is delivered, and then again if the sensor technology has
been repaired. The range of the sensors may be limited during the calibration phase.
Driving with the lane change system
Please read the introductory information and
heed the Warnings and Notice
on page 1.
The Lane Change System may not interpret the traffic situation correctly in some situations, for example:
— In tight curves.
— When driving in the center of two lanes.
— When lanes have different widths.
— When driving at the top of a hill.
— In poor weather conditions.
— When certain types of equipment are on the side
of the road, such as high or offset guard rails.
WARNING
NA1012723SA
The intelligent technology of the Lane Change
System (Side Assist) cannot overcome the laws of
physics and it can only operate within the limits of
the system. Do not allow the increased convenience of the Lane Change System (Side Assist) to
tempt you into taking risks. Careless or unintended
use of the Lane Change System (Side Assist) can
cause accidents and serious injuries. The system
cannot replace the driver's attention.
·
Always adapt your speed and remain a safe distance to vehicles driving ahead according to the
visual, weather, road, and traffic conditions.
·
Always keep your hands on the steering wheel
so that you are prepared to steer at any time.
·
Pay attention to the displays in the outside mirror glass and in the instrument cluster display,
and act accordingly.
·
Always pay attention to the area around your
vehicle.
Fig. 2 In the outside mirror: Visual indicators for Side
Assist.
Switching on and off
— Use the Assist systems menu in the instrument cluster.
— OR: Depending on vehicle equipment, use the
button for driver assistance systems.
— OR: depending on the equipment, go to the Driver
assistance menu in the Infotainment system.
When the Lane Change System (Side Assist) is
switched on, the yellow indicator light
comes on
once briefly in the mirror glass.
The last saved system setting is also kept after the
ignition is switched off and back on.
System function
The switched on lane change system is active from
approximately 9 mph (approximately 15 km/h). The
lane change system deactivates at a speed below
approximately 6 mph (approximately 10 km/h).
NA1012723SA
The yellow indicator light turns on in the respective
outside mirror in the following situations → fig. 2
— When your vehicle is passed.
— When passing another vehicle and the difference
in speed between the two vehicles is up to approximately 9 mph (approximately 15 km/h).
There is no indicator if the passing speed is clearly
faster.
If a vehicle was detected in the blind spot and the
turn signal on the side where the vehicle was detected is activated → page 1, then the yellow indicaflashes.
tor light
The faster another vehicle approaches, the sooner
the display in the outside mirror will turn on.
Lane change system “Side Assist Plus”
When driving with the Lane Keeping System (Lane
Assist), a corrective steering intervention warns drivers when a possibly critical situation is detected
when changing lanes (level, warning level), if the
Lane Keeping System (Lane Assist) is switched on.
Corrective steering also occurs if the turn signal is
activated for the respective side. If the corrective
steering is overridden by the driver, an additional
warning is given with a steering wheel vibration.
Automatic deactivation
The lane change system switches off automatically
if the radar sensors are permanently covered. For example, this could be from ice or snow covering the
radar sensor.
A message will appear in the instrument cluster display.
If the lane change system sensor is automatically
deactivated, the system can be activated only after
switching the ignition off and back on.
If the factory installed trailer hitch is electrically
connected with a trailer or a similar device, the lane
change system switches off automatically. The lane
change system switches on automatically after disconnecting the trailer from the vehicle. If the trailer
hitch is not installed in the factory, the lane change
system must be switched off manually during trailer
mode.
Brightness
The brightness of the visual display adapts it self automatically to the ambient brightness.
You can set the default brightness of the display in
the Assistance systems menu of the Infotainment
system. The lane change system is not active while
making the settings.
2
Driver assistance systems
Troubleshooting
Please read the introductory information and
on page 1.
heed the Warnings and Notice
Lane Change System (Side Assist) malfunctioning.
The yellow indicator light turns on. In addition, the
yellow central warning light comes on.
— Get professional assistance.
No sensor range, malfunction message, system
switches off automatically.
— Clean the radar sensors or remove labels or accessories from the radar sensors.
— Check if there is any noticeable damage.
The system is functioning differently than expected.
— The radar sensors could be dirty. In addition to
dirt and snow, the sensor range can also be impaired by soap residue or other coatings.
— The system conditions are not met → page 1.
— The radar sensors could be covered by water.
— The vehicle could be damaged in the radar sensor
area, for example from parking barriers.
— The coverage areas of the radar sensors could be
blocked by attachments, for example by bicycle
carriers.
— The paint may have been changed or other structural modifications may have bee made near the
radar sensors, for example to the front of the vehicle or to the suspension.
— The side mirrors may be covered with after-market tinting films.
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TSB/Document ID: Circular 96H6
Replacement Service Bulletin Number:
MFR Communication Date: 2021-05-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: LANE DEPARTURE: BLIND SPOT DETECTION
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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