NISSAN
BULLETIN
Starter Motor Wire
Dealer Inventory Inspection
Reference: PC440
Date: March 15, 2016
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:
MY16 Frontier
equipped with 4.0L
engine

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date:

N/A

~1,625

March 10, 2016

*****Dealer Announcement*****
On March 10, 2016, Nissan announced a Quality Assurance Hold for certain 2016 Nissan
Frontier vehicles equipped with 4.0L engines.
Nissan is now asking dealers to perform the procedure included with this announcement to
inspect the positive battery cable at the starter solenoid for correct positioning on vehicles identified
in SERVICE COMM to ensure it is positioned correctly and not making contact with a heat
shield near the solenoid.
Please continue to check new arriving inventory in Service Comm.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS:
1. Verify if vehicles currently in dealer inventory are affected by this inventory
inspection using Service Comm I.D. PC440.
 New vehicles in dealer inventory can be also be identified using DCS
(Sales-> Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
2. If the vehicle in dealer inventory is affected by this inspection, dealers are asked to
inspect the positive battery cable connection at the starter solenoid for proper positioning and
to ensure there is no damage from electrical arcing.


If the positive battery cable connection is or can be correctly positioned on the
starter solenoid and there are no signs of electrical arching/damage to the
positive battery cable, the vehicle may be immediately released for sale.



If there are signs of electrical arcing or damage, the VEHICLE MUST REMAIN
ON HOLD AND CANNOT BE RETAILED.
o Do not submit a warranty claim.
o

Dealers should send an email to nnafqasupport@nissan-usa.com and
include the following information:
 VIN
 Dealer Code
 Dealer Name & Address
 Contact Name & Phone Number
 Pictures of Damage

NOTE: NNA FQA will respond to the Dealer with further direction within 1 business day.
3. Upon completion of the inspection, and if necessary repair, the service department
should submit the applicable warranty claim for the action performed so it can be
closed on SERVICE COMM.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check SERVICE COMM using the appropriate campaign I.D
for the inspection status on each affected vehicle currently in inventory. Nissan requests
dealers to perform this inspection prior to being retailed to ensure client satisfaction.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

Continue to next page for inspection procedure

NISSAN DEALER
ACTION
PC440 Frontier (D40) Starter
Motor Wire Position Inspection
and Re-Alignment
We are conducting a Dealer Service Action on the starter motor wire for
inspection and/or re-alignment on certain specific 2016 Nissan Frontier trucks
equipped with a V6 engine:

SERVICE PROCEDURE:
1. Pull the vehicle into a service bay with a lift.
2. Open the hood and disconnect the negative battery cable.
3. Raise the vehicle using the hoist.
4. Locate the starter motor (passenger side of engine) (Figure 1 & 2).

STARTER
MOTOR

STARTER
MOTOR

Figure 1
2 Wheel Drive

Figure 2
4 Wheel Drive

5. Gently pull the terminal protective boot back so that you can see the position of the
starter motor wire eyelet (Figure 3 & 4).
INCORRECT POSITION OF
WIRE EYELET,
Approximately 12 o’clock

CORRECT POSITION OF
WIRE EYELET,
Approximately 3 o’clock

NEEDS REPAIR

Figure 3

OK

Figure 4

6. Inspect the starter motor wire eyelet.
A. If the starter motor wire eyelet is in the CORRECT position (Figure 4):


Gently push the terminal protective boot back over the nut and wire.



Lower the vehicle off the hoist.



Reconnect negative battery cable.



Submit a warranty claim using PC4400 per claims information, below.



Release the vehicle.

B. If the starter motor wire eyelet is in the INCORRECT position:


Loosen the starter motor wire nut and re-position the starter motor wire to
be orientated as in Figure 4 above.



Torque the starter motor wire nut:
11.0 Nm (97.0 Inch Lbs.)



Gently push the terminal protective boot back over the nut and wire.



Lower the vehicle off the hoist.



Reconnect the negative battery cable.



Submit a warranty claim using PC4401 per claims information, below.



Release the vehicle.

C. If starter motor wire, heat shield or harness shows evidence of electrical
arching/damage:


Submit clear pictures of the affected starter motor wire and harness.



Continue to HOLD the vehicle.



Do not submit any warranty claim.



Send an E-mail to the below address:
nnafqasupport@nissan-usa.com
Make sure to include the below information:









Clear pictures of starter motor wire (affected area)
Dealer Name
Dealer Code
Dealer Address
VIN
Contact Person Name
Contact Person Phone Number

**NNA FQA will respond back to the dealer with further direction within 1 business day**

CLAIMS INFORMATION:
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC440
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:

CM
PC440
ZZ
99
Op Codes Flat Rate
Time

Parts
Required
on claim

Expense Code
Required

Inspect Starter Motor Wire
Eyelet Position - OK

PC4400

0.4 Hr

No

No

Inspect and Re-position
Starter Motor Wire Eyelet

PC4401

0.4 Hr

No

No