Classification:

Reference:

BT15-011a

Date:

NTB15-039a

March 4, 2016

2015-2016 MURANO;
SIDE DOOR WILL NOT OPEN OR SIDE DOOR WILL NOT LATCH
This bulletin has been amended. Changes have been made on all pages.
Please discard all previous versions of this bulletin.

APPLIED VEHICLE:

2015-2016 Murano (Z52)
2016 Murano Hybrid (Z52)

IF YOU CONFIRM:
The following incident, or the customer reports this incident:


The vehicle has been parked (not running) in below freezing temperatures for an
extended period (such as overnight).
Then



The Intelligent Key, key fob, or mechanical key is used to perform door unlock.
Then



When attempting to open the door, the door will not open (using either outside or
inside handle, or both), or the door will open, but will not latch when closed.
Then



The door lock and latch functions normally when the vehicle has warmed up (vehicle
left in the sun, moved indoors, or driven for several minutes).
NOTE: The above incident, if it should occur, could be confirmed or reported for one
or more of the four side doors.

ACTION:
Refer to the REPAIR FLOW CHART on page 2.

IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be
performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information
that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REPAIR FLOW CHART
One or more of the side doors
will not open or latch
(See details on page 1,
under IF YOU CONFIRM)

Yes

The door (or one of the doors)
operating as stated above
is a front door

Replace the door lock
of the incident door only *

Inspect the front
door outside molding(s)

Add foam and RTV silicone
sealant to the outside door
handle and new door lock

(Go to page 3)
Replace the molding
as it applies

* Do not replace all

No

(go to page 4)

Work
completed

four door locks
automatically, only the
door lock of the door(s)
with the issue as
outlined under
IF YOU CONFIRM

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NTB15-039a

SERVICE PROCEDURE
For Front Doors Only
NOTE: Perform this procedure only if the issue described under IF YOU CONFIRM on
page 1 applies to one or both front doors.
1. Inspect the outside door molding of the incident door(s). See Figure 1A, 1B, and 1C.
a. If the inspection result is OK, skip to page 5, Outside Handle Bracket and Door Lock.
b. If the inspection result is NG, replace the outside door molding(s).


Refer to the ESM, section EXT – Exterior, for front door outside molding
replacement.



After replacement, go to page 5, Outside Handle Bracket and Door Lock.

Front door
outside molding

Figure 1A

Close-up of
foam in
Figure 1B

Front door
outside
molding

Foam must
touch rubber
seal at this
point

Front door glass
rubber run

Front door
glass

Make sure the
foam looks like
this one

Rubber seal

Figure 1B

Make sure the
foam extends
from the rubber
seal in the front
to around the
glass rubber run
to the rear

Figure 1C
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NTB15-039a

Exploded view of example door mechanism (your door mechanism may not match exactly)

9

Rear of
open door

1. Outside handle
escutcheon/door key
cylinder (driver door only)
4. Outside handle
7. door lock

2. Rear gasket

3. Outside handle bracket

5. Front gasket
8. Door key cylinder rod

6. Inside handle
9. Location of door lock

: Clip

Example of outside
handle bracket

Example of
door lock

Figure 2

Figure 3

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NTB15-039a

Outside Handle Bracket and Door Lock
NOTE:


For the door(s) that will not open or latch with the conditions stated on page 1 under
IF YOU CONFIRM, the outside handle bracket will be reused and the door lock will
be replaced.



Adjustments, given in the procedure below, will need to be performed to both the
existing outside handle bracket and new door lock before reinstallation/replacement.

1. Remove the outside handle bracket and door lock of the door(s) that will not open or
latch.


Refer to the Electronic Service Manual (ESM), section DLK – Door & Lock,
for outside handle bracket and door lock removal.

NOTE: The photos of the outside handle bracket and door lock throughout this bulletin
are examples and may not exactly match the ones you are working on.

2. For the outside handle bracket: Cut two (2) pieces of foam:


Use only EPDM Semi Closed Cell (J-50397-1) type foam in this area (see PARTS
INFORMATION).



Foam dimensions (both pieces): 5 x 45 mm (see Figure 5).

CAUTION: Do not use J-50397-12 PVC foam in place of J-50397-1 EPDM Semi Closed
Cell foam, or vice versa.

3. Apply both pieces of foam:
a. Make sure the areas where the new foam is being applied is clean and dry.
b. Apply the vertical piece on the angled surface as shown in Figure 4 and 5.
5 x 45 mm
J-50397-1 foam

Figure 4

Outside
handle bracket

Figure 5

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NTB15-039a

c. Make sure the horizontal piece starts where shown in Figure 6.
d. Apply the horizontal piece making sure there is no gap between both pieces of foam
(see Figure 6).

5 x 45 mm
J-50397-1 foam

3c: Start here

3d: No gap
Outside
handle bracket

Figure 6

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NTB15-039a

4. New door lock: Inspect the gap between the one end of the existing foam and the lip
shown in Figure 7.
a. The gap should be approximately 10 mm.
b. If the proper gap does not already exist, cut off the end of the foam as needed to
create a 10 mm gap.

10 mm

Lip

Foam

Cut and remove
as needed

Figure 7

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NTB15-039a

5. On the opposite side of the door lock: Fill
in the cavity(ies) with RTV silicone sealant
where shown in Figure 8 and 9.


For RTV silicone sealant, see PARTS
INFORMATION.



Make sure the cavity(ies) are filled up
with no gaps or holes, so water cannot
get through).

Cavities

Figure 8

NOTE: Some door locks have only one
cavity to fill.

Filled with
Cavities
RTV

Figure 9

CAUTION: Do not allow any RTV silicone
sealant to get on the cable wires or in
their cavities.

Foam

NO Sealant!
Figure 10

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NTB15-039a

6. Fill in the gap between the white cover and black door lock body with RTV silicone
sealant (see Figure 11 and 12).

Figure 11

Figure 12

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NTB15-039a

7. Cut one (1) piece of foam:



Use only PVC Foam (J-50397-12) in this area (see PARTS INFORMATION).
Foam dimensions: 8 x 40 mm

8. Apply the foam as shown in Figure 13 and 14.
 Before applying, make sure the area is clean and dry, and the RTV silicone
sealant has cured sufficiently.
CAUTION: Do not use J-50397-1 EPDM Semi Closed Cell foam in place of
J-50397-12 PVC foam, or vice versa.

8 x 40 mm
J-50397-12 foam
No gap

Start
at edge
Figure 13

Wrap
around
side

Figure 14
9. Reinstall the outside handle bracket and install the new door lock.


Refer to the ESM, section DLK – Door & Lock, for outside handle bracket and door
lock installation.
NOTE: The screws that fasten the door locks are one-time use and will also need to be
replaced (see PARTS INFORMATION).
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NTB15-039a

PARTS INFORMATION
DESCRIPTION
LOCK & REMOTE CONTROL ASSYFRONT DOOR, LH (door lock)
LOCK & REMOTE CONTROL ASSYFRONT DOOR, RH (door lock)
LOCK & REMOTE CONTROL ASSYREAR DOOR, LH (door lock)
LOCK & REMOTE CONTROL ASSYREAR DOOR, RH (door lock)
MOLDING ASSY-FRONT DOOR OUTSIDE, LH
(LH Front Door Outside Molding)
MOLDING ASSY-FRONT DOOR OUTSIDE, RH
(RH Front Door Outside Molding)
SCREW (for door lock)

PART NUMBER

QTY

80501-5AA0A

1 (a)

80500-5AA0A

1 (a)

82501-5AA0A

1 (a)

82500-5AA0A

1 (a)

80821-5BC0A

1 (a)

80820-5BC0A

1 (a)

80599-AX00E

(b)

ThreeBond Gasket Maker – RTV

999MP-1217FPP

(c)

EPDM SEMI CLOSED CELL (foam)

J-50397-1

(d)

PVC FOAM

J-50397-12

(d)

a. As needed.
b. Three (3) per door lock, as needed.
NOTE: These screws are one-time use only.
c. Shop supply. This part is recommended, but an equivalent product may be used.
ThreeBond Gasket Maker can be ordered through the Nissan Maintenance Advantage
program: Phone: 877-NISNMA1 (877-647-6621). Website order via link on dealer portal:
www.NNAnet.com and click on the “Maintenance Advantage” link.
d. This part is included in Squeak & Rattle Kit J-50397. These parts can be restocked by
ordering through Tech•Mate online: www.nissantechmate.com, or by phone: 800-6622001.

Figure 15

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NTB15-039a

CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
OP CODE SYM DIA FRT
Repair Front Door Handle or Lock Assy
BX5PAA
0.5
(1)
(one side)
ZE
32
Repair Rear Door Handle or Lock Assy
BX6PAA
0.6
(one side)
(1) Reference the Parts Information Table and use the applicable LOCK & REMOTE
CONTROL ASSY Part Number as the Primary Failed Part.
NOTE: If a second front door lock or a second rear door lock needs the above repair, claim
each door on a separate repair line.

AND
Only if a Molding Needs Replacement:
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION

PFP

OP CODE

SYM

DIA

FRT

Replace One Molding

(1)

UH16AA

ZE

32

(2)

(1) Reference the Parts Information Table and use the applicable MOLDING ASSY-FRONT
DOOR OUTSIDE Part Number as the Primary Failed Part.
(2) Reference the current Nissan Warranty Flat Rate Manual and use the indicated Flat
Rate Time (FRT).
NOTE: If both moldings need the above repair, claim each molding on a separate repair
line.

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NTB15-039a