NHTSA ID Number: 10192290
Manufacturer Communication Number: ITB11041G
TSB/Document Date: 2021-05-10
Summary
Infiniti
is conducting a voluntary safety recall campaign on certain model year 1997 - 2003 QX4 vehicles that are currently registered in Salt States to inspect for corrosion, and if necessary repair the front strut housing panels. In addition to the recall campaign, in the interest of customer satisfaction, owners of similar vehicles that are not subject to the recall because they were originally sold in and are registered in States where corrosion is unlikely to occur will receive a courtesy notification and will be offered an opportunity to have their vehicles inspected at no charge. If necessary, the vehicles will also be remedied free of charge. See this bulletin for further detail. Campaign ID#: R1110 NHTSA #: 11V-244
CLAIMS INFORMATION continued
Repairable Program 4
CAMPAIGN ID
DESCRIPTION
Level 2 LH w/o Fiberglass Repair
and Level 2 RH with Fiberglass
Repair
OP CODE
FRT
EXPENSE CODE
R11103
6.1 hrs.
*100, 102, 104
Description
Replace Steering Column Upper
Only if needed
Joint (Steering Shaft)
Combination
Description
Only if needed
Replace Brake Line – One Side
Combination
Description
Only if needed
Replace Brake Line – Both Sides
Combination
Description
Only if needed
Replace Brake Master Cylinder
*Each Expense Code can only be claimed once.
Op code
FRT
R1110A
0.3 hrs.
Op code
R1110B
Op code
R1110F
Op code
R1110C
FRT
0.3 hrs.
FRT
0.5 hrs.
FRT
0.6 hrs.
Expense code
*006
Expense code
*006
Expense code
*006
DESCRIPTION
Level 2 LH with Fiberglass Repair
and Level 2 RH with Fiberglass
Repair
OP CODE
FRT
EXPENSE CODE
R11104
6.4 hrs.
*100, 102, 104
Description
Replace Steering Column Upper
Only if needed
Joint (Steering Shaft)
Combination
Description
Only if needed
Replace Brake Line – One Side
Combination
Description
Only if needed
Replace Brake Line – Both Sides
Combination
Description
Only if needed
Replace Brake Master Cylinder
*Each Expense Code can only be claimed once.
Op code
FRT
R1110A
0.3 hrs.
Op code
R1110B
Op code
R1110F
Op code
R1110C
FRT
0.3 hrs.
FRT
0.5 hrs.
FRT
0.6 hrs.
R1110
Combination
Repairable Program 5
CAMPAIGN ID
R1110
Combination
52/56
Expense code
*006
Expense code
*006
Expense code
*006
ITB11-041g
CLAIMS INFORMATION continued
Not Repairable Program 6
CAMPAIGN ID
R1110
DESCRIPTION
Inspect Only – Vehicle is
Not Repairable
OP CODE
FRT
R11105
0.3 hrs.
Program 7 has been canceled.
CAMPAIGN ID
R1110
DESCRIPTION
OP CODE
FRT
CANCELED
Repairable Program 8
CAMPAIGN ID
DESCRIPTION
Level 1 LH and Level 2 RH with
Fiberglass Repair
OP CODE
FRT
EXPENSE CODE
R11107
4.2 hrs.
*100, 101, 102
Combination
Description
Only if needed
Replace Brake Line – One Side
*Each Expense Code can only be claimed once.
Op code
R1110B
FRT
0.3 hrs.
Expense code
*006
DESCRIPTION
Level 1 LH and Level 2 RH w/o
Fiberglass Repair
OP CODE
FRT
EXPENSE CODE
R11108
3.9 hrs.
*100, 101
Combination
Description
Only if needed
Replace Brake Line – One Side
*Each Expense Code can only be claimed once.
Op code
R1110B
FRT
0.3 hrs.
Expense code
*006
R1110
Repairable Program 9
CAMPAIGN ID
R1110
53/56
ITB11-041g
CLAIMS INFORMATION continued
Repairable Program 10
CAMPAIGN ID
DESCRIPTION
Level 2 LH with Fiberglass Repair
and Level 2 RH w/o Fiberglass
Repair
OP CODE
FRT
EXPENSE CODE
R11109
6.1 hrs.
*100, 102, 104
Description
Replace Steering Column Upper
Only if needed
Joint (Steering Shaft)
Combination
Description
Only if needed
Replace Brake Line – One Side
Combination
Description
Only if needed
Replace Brake Line – Both Sides
Combination
Description
Only if needed
Replace Brake Master Cylinder
*Each Expense Code can only be claimed once.
Op code
FRT
R1110A
0.3 hrs.
Op code
R1110B
Op code
R1110F
Op code
R1110C
FRT
0.3 hrs.
FRT
0.5 hrs.
FRT
0.6 hrs.
R1110
Combination
Expense code
*006
Expense code
*006
Expense code
*006
EXPENSE CODES
EXPENSE CODE
100
101
MAX AMOUNT
$47.88
$68.37
103
006
DESCRIPTION
Primer and Undercoat
Adhesive, Seam Sealer, and Butyl
Adhesive, Seam Sealer, and Butyl
(For Level 2 Repair – Both Sides)
Fiberglass Patch, mixing container,
and brush
Primer and Adhesive
Brake Fluid
502
Rental Car
DO NOT use “Goodwill” for
rental car reimbursement.
104
102
$135.56
$2.70
$74.18
$7.98
Actual Cost
• Each expense code can be claimed only once per repair order.
• Corresponding op-code must be claimed with each expense code.
54/56
ITB11-041g
OWNER LETTER
Dear Infiniti owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Infiniti has
decided that a defect that relates to motor vehicle safety exists in some 1996-2004 model year Infiniti QX4 vehicles. Our
records indicate that you own or lease the Infiniti vehicle identified by the VIN on the cover of this notice.
Reason for Recall
Infiniti recently discovered that, in certain instances, in states where heavy concentrations of road salt are used in the winter,
the front driver’s side strut tower housing can develop corrosion that may cause strut tower housing damage. In certain cases
this may allow the strut tower housing to contact the steering column. This would create noise and a noticeable difference in
steering effort. If not addressed, this may lead to steering system damage, and possibly brake line damage, which could
increase the risk of a crash.
Below are States that regularly use road salt in winter:
Connecticut
Delaware
District of Columbia
Illinois
Indiana
Iowa
Maine
Maryland
Massachusetts
Michigan
Minnesota
Missouri
New Hampshire
New Jersey
New York
Ohio
Pennsylvania
Rhode Island
Vermont
West Virginia
Wisconsin
According to our records, your QX4 is not registered in one of these States and does not have to be repaired.
However, if your QX4 was previously registered in one of the above States or it is driven there often during winter months, you
may bring your vehicle into the retailer for inspection. Please leave this notice in your QX4 for any future owners who may wish
to have this repair performed.
What Infiniti Will Do
Because your QX4 is not registered in one of the above States, it does not have to be repaired. However, at your request your
Infiniti retailer will inspect, and if necessary, repair the strut tower housing. In the meantime, if you have concerns about
corrosion in the front driver’s side strut tower housing in the front wheel well area of your vehicle or you have noticed an
unusual noise coming from that area of the vehicle, or a change in the steering effort, we urge you to bring your vehicle into the
nearest Infiniti retailer for an immediate inspection.
What You Should Do
If your vehicle is operating normally and there is no noticeable corrosion in the driver’s side strut tower housing in the front
wheel well area, you do not need to take any immediate action.
If you have concerns about corrosion in the front driver’s side strut tower housing in the front wheel well area of your vehicle or
you have noticed unusual noise coming from that area of the vehicle, or a change in the steering effort, please contact your
Infiniti retailer for an immediate inspection.
Please bring this notice with you when you keep your service appointment. Instructions have been sent to your Infiniti retailer.
If you have paid to have your strut housing sheet metal repaired due to corrosion prior to this campaign, you may be eligible for
reimbursement of the related expense. If you have additional questions you may contact the National Consumer Affairs
Department, Infiniti Division, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1800-662-6200. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800424-9153); or go to http://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within
ten days.
Thank you for your cooperation. We are indeed sorry for any inconvenience this may cause you.
55/56
ITB11-041g
NON REPAIRABLE REPORT
If it is determined that the vehicle is not repairable based on the presence of perforation or scab
corrosion, complete the form below and Fax it to Morley (see Fax # below).
•
•
•
•
•
Dealer faxes inspection form to Morley.
Morley contacts the customer within 24 hours to explain the next steps.
Morley schedules and performs an inspection to confirm the dealer’s findings.
Morley will negotiate with the customer.
Morley will schedule a surrender date and provide the dealer with instructions and a package of
documents.
• After surrender Morley will arrange the vehicle pickup and scrap.
NISSAN NORTH AMERICA, INC.
QX4 Strut Corrosion Campaign - Vehicle Not Repairable
CUSTOMER / VEHICLE INFORMATION
LAST NAME:
FIRST NAME:
ADDRESS:
APT #:
CITY:
DEALER NAME:
STATE:
DEALER CODE:
ZIP CODE:
CONTACT:
DAY TIME#:
TELEPHONE:
CELL #:
VIN:
ALT#:
MAKE/MODEL:
EMAIL:
MODEL YEAR:
REGION:
Infiniti QX4
MILEAGE:
SEC + #:
NNA Internal
Use:
ORIGINATOR CODE = DI
TREAD =VEHICLE CONCERNS / SUSPENSION FRONT STRUT(S) /
FINANCIAL ASSISTANCE REQUEST (CAMPAIGN/RECALL)
PLEASE REMEMBER TO DOCUMENT ALL FIELDS
COMMENTS:
Morley
Fax #
877-276-2445
Helpdesk #
877-477-2292
56/56
ITB11-041g
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TSB/Document ID: ITB11041G
Replacement Service Bulletin Number:
MFR Communication Date: 2013-12-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE
MFR Component System:
MFR Component Subsystem:
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