2014 Infiniti Q50 SiriusXM Signal Refresh
Subject:

2014 Infiniti Q50 SiriusXM Signal Refresh

Attention:

Retailer Principals, Sales, Parts, and Service Managers

***** Retailer Announcement *****
Infiniti is conducting an update to the SiriusXM software on certain specific MY14 Q50 vehicles. This is a
supplemental service action that is required after the IT GEN 5 V50E Update (P3257).
IMPORTANT: Infiniti asks that Retailers do not sell any 2014 Q50 vehicles in Retailer
Inventory until both the IT Gen 5 V50E Update and the SiriusXM Refresh are
complete.
***** Vehicle Identification – Retailer Inventory *****
2014 Infiniti Q50 vehicles subject to this Retailer Service Action can be identified through SERVICE
COMM.


Service Comm – Beginning November 2nd, Retailer sales and service departments can complete
an inquiry on Service Comm – Campaign I.D. P3258 – to determine if a vehicle is subject to this
Retailer Service Action.



VIN List – As a courtesy, posted with this announcement is a list of Retailer Inventory VINs
subject to this service action arranged by region, district, and Retailer Code.

***** Retailer Responsibility *****
It is the Retailer’s responsibility to check SERVICE COMM – I.D. P3258 – for the status on each vehicle
which is currently in its inventory. Infiniti requires Retailers to perform this procedure on any vehicles in
their inventory before they are retailed.
***** What Is Included in this Refresh *****
1) Makes the SiriusXM Travel Link feature available, which includes:
a. Weather information
b. Fuel price information
c. Sports scores
d. Stock Ticker
e. Movie Listings

***** Update Instructions *****
This product enhancement procedure will be available on ASIST and NNAnet.com.
 ASIST – Go to “Tech Support Info” on the left column of the ASIST opening page.
Under “Tech Support Info”, select “Inventory Vehicle Actions”. A new window will open where you
may access the technical procedures.
 NNAnet.com – This procedure can be found on NNAnet.com under My Documents in the following
categories:
 Sales>Campaigns>
 Parts>Campaigns>
 Service>Campaigns>
Infiniti Retailers should perform the product enhancement only on vehicles specifically
identified in SERVICE COMM.
Infiniti USA Aftersales
11/01/13

RETAILER SERVICE ACTION INSTRUCTIONS
Page 1 of 3
PROCESS NAME:

2014

VEHICLE AFECTED:



PNC:

Q50 Sirius XM Refresh
INFINITI

P3258

Q50

DATE:

11/01/13

REV:

01

Notes:
 IT GEN5 Level 1.9 must be installed prior to this procedure
Sirius XM Radio requires an active subscription or the free trial period

Verify SiriusXM Services are Operational
STEP

INSTRUCTION

ILLUSTRATION / REFERENCE

1.

Park the vehicle outside with a clear view of the sky

2.

Turn the ignition ON
Push Start/Stop button once with brake pushed OR twice without brake
Note: Vehicle may have engine running or READY mode.

Keep the transmission in Park and the parking brake set
3.

Check if SXM features are functioning
Locate and select the „SXM Info‟ App on the bottom screen:


Units with Navigation – SXM Info App can be located by scrolling to the right “>” once



Units without Navigation – SXM Info App is located on the main page

Once in the „SXM Info‟ App, select the „Stock Tickers‟ option



If you see this error message
o Continue to Step 4.
If no error message is
displayed, refresh is not
required and no further action
is necessary.
o Submit Claim

Field Quality Assurance - NNAFQASupport@Nissan-USA.com

NOTE

SERVICE ACTION INSTRUCTIONS
2014

Q50 Sirius XM Refresh

Rev: 01

(continued)

11/01/13

Page 2 of 3

Refresh SiriusXM Radio
4.

Turn the radio ON and tune to SiriusXM channel “0”

5.

Write down the 8 digit SiriusXM Radio ID displayed on the
screen

6.

Tune to SiriusXM channel “1” and leave the radio ON

Refresh service at www.siriusxm.com/refresh or by
7.
calling SXM Automated Activation Hotline at
1-855-697-3373
Recommendation: Use any Smartphone or cell phone from the car to
initiate the refresh from the website or by calling
Note: The service should be refreshed within 5 minutes

Once the refresh is complete, press
„Enter‟ on confirmation screen.

SiriusXM Refresh Procedure Complete
For additional SiriusXM Radio information/support, refer to
www.SiriusXmDealer.com or call Sirius XM Dealer
Support at 1-800-852-9696

SERVICE ACTION INSTRUCTIONS
2014

Q50 Sirius XM Refresh

Rev: 01

(continued)

11/01/13

CLAIMS:
Work Order Line Type: “CM” Campaign
Submit claim using the following claims coding:
CLAIM DATA
CLAIM TYPE:
PNC:

OP Code

FRT

Parts
Required

Expense
Code

P32580

0.3

No

Yes

CM
P3258

SYMPTOM:

ZZ

DIAGNOSIS:

99

Description

Refresh Sirius XM Signal Feed

EXPENSE CODE:
Expense Code
038

Description
Fuel

FAQ:
Q What do I do if the below screen appears?

A Select “Later” and then continue with procedure.

Max. Amount
$10.00

Page 3 of 3