Reference:

Dat e:

NTB13-025

March 21, 2013

VOLUNTARY SERVICE CAMPAIGN
2011 QUEST TOW HITCH INSPECTION
CAMPAIGN I.D.: PC196
APPLIED VEHICLE: 2011 Quest (E52) equipped with a
genuine Nissan accessory tow hitch
Check REPAIR OVERVIEW on page 2 to confirm campaign eligibility.

INTRODUCTION
Nissan is conducting a Voluntary Service Campaign on certain Model Year 2011 Nissan
Quest vehicles that may be equipped with a genuine Nissan accessory tow hitch. Certain
of these accessory tow hitches were manufactured without drain holes, which may result in
corrosion. The tow hitch will be inspected for drain holes. If no drain holes are found, the
tow hitch will be replaced. Inspection and repairs (as they apply) will be performed at no
charge for parts or labor.
NUMBER OF VEHICLES POTENTIALLY AFFECTED
Campaign notices are being sent to approximately 10,978 owners of Model Year 2011
Quest vehicles who may have purchased and then had installed (or whose vehicles may
have come equipped with) one of the subject tow hitches. However, the total number of
Nissan vehicles affected (i.e., equipped with genuine Nissan accessory tow hitches that
require replacement) is approximately 341.
IDENTIFICATION NUMBER
Nissan has assigned identification number PC196 to this campaign. The correct number
must appear on all communications and documentation of any nature dealing with this
campaign.
DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the
service department. This includes vehicles purchased from private parties or presented by
transient (tourist) owners and vehicles in a dealer’s inventory.

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REPAIR OVERVIEW
Is the vehicle equipped with a genuine accessory Nissan Tow Hitch?
Yes

Has campaign
ID PC195
been performed?
(check warranty
history in
Service COMM)
Yes

No

Does NTB13-025
apply to the vehicle in
Service COMM
Yes
(SERVICE/WARRANTY

No

This campaign
does not apply

BULLETINS, 2nd page*)?

No

No drain holes:

Drain holes
found:

Inspect the
tow hitch
for drain holes

No further
action needed

Send information
to NNA
Replace the
tow hitch

END

* Example Screen
SERVICE/WARRANTY BULLETINS

XXXX

XXXXXXX

XXXXXXX

025

XXXXXXX

XXXXX

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SERVICE PROCEDURE
Replace Genuine Nissan Accessory Tow Hitch
NOTE: For more details on replacement, refer to the 2011 Quest Trailer Tow Hitch
Installation Instructions in ASIST located under the Acc. Install Instructions tab.
If campaign ID # PC196 applies:
Replace the tow hitch only if:
•

The vehicle has a genuine Nissan accessory tow hitch

AND
• The tow hitch does not have drain holes where shown on the next page.
¾ If both apply, a part order approval is needed.
¾ For part order approval, send the VIN, your dealer code and “facing” PDC,
and clear pictures of the genuine Nissan accessory tow hitch without holes
to nnafqasupport@nissan-usa.com. You will get a return confirmation
of approval to order the replacement tow hitch.
Do not replace the tow hitch if:
• The vehicle is not equipped with a tow hitch
OR
• There is a genuine Nissan accessory tow hitch with drain holes
OR
• The vehicle is equipped with a tow hitch that is not a genuine Nissan accessory
tow hitch.

Go to page 4 for inspection location, and page 5 for replacement procedure.

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WARNING: Be careful if inspecting from the passenger side. The exhaust tail pipe may
be hot.

Tow hitch
drain hole
locations

Rear
bumper
fascia
Passenger side

Driver side
For part order approval procedure, go to page 3.

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1. Remove the two (2) rear bumper fascia fasteners on each side.

Rear
bumper
fascia

Figure 1

2. Remove the two (2) clips shown in Figure 2.

Clips

Figure 2

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4. Remove the 4-pin connector.

Rear
bumper
fascia
4-pin
connector
8 mm bolts

Figure 3

5. Carefully unfasten both sides of the rear bumper fascia by pulling outward.

Figure 4

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5. Carefully remove the rear bumper fascia.
NOTE: This is a two-person job.
CAUTION: Store the rear bumper fascia in a place where it will stay clean and
undamaged.

Rear
bumper
fascia
Figure 5

3. Unfasten all nine (9) harness clips from the hitch.

Hitch

Clips
Figure 6

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5. Unhook the rear exhaust hanger (for additional clearance).

Rear
exhaust
hanger

Figure 7

6. Unbolt the three (3) bolts on each side, and then remove the tow hitch.
NOTE: This is a two-person job.

Tow hitch bolts,
passenger side

Figure 8

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7. Install the new tow hitch in reverse order of removal.
Tow hitch bolts torque: 110 -150 N•m (11.2-15.3 kg-m, 73-96 ft lbs)
4-pin connector bolts torque: 3.9 N•m (0.39 kg-m, 35 in lbs)

PARTS INFORMATION

*

DESCRIPTION

PART NUMBER

QUANTITY

Quest Tow Hitch *

999T5-NW010

1

See page 3 for part order details.

CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the applicable claims coding below:

CAMPAIGN ID #

DESCRIPTION

OP CODE

FRT

PC196

Inspect Tow Hitch Only

PC1960

0.2 hrs

CAMPAIGN ID #

DESCRIPTION

OP CODE

FRT

PC196

Inspect and Replace Tow Hitch

PC1961

1.0 hrs

OR

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OWNER’S LETTER (typical example of owner’s letter)
Dear Nissan Quest Owner:
Nissan is committed to providing the highest levels of product quality and customer satisfaction.
We believe that our current and future success depends on your continued satisfaction with
Nissan. With that in mind, we want to bring to your attention important information regarding
your vehicle.
REASON FOR SERVICE CAMPAIGN
Some potentially affected 2011 Quest vehicles with an installed accessory Tow Hitch may have
been equipped with Tow Hitch Cross Tubes that do not contain drain holes. As a result, water
may be prevented from draining properly and potentially cause corrosion. This is not a safety
issue, and the vehicle still meets and/or exceeds all applicable safety standards.
WHAT NISSAN WILL DO
Although your vehicle was not equipped from the factory with a Tow Hitch Assembly, it is
possible that an affected accessory Tow Hitch may have been installed on your vehicle at a
later date. If your vehicle does not have a Tow Hitch installed, there is no action necessary on
your part and you may disregard this notice. If a Tow Hitch has been installed on your vehicle,
to assure your continued satisfaction and confidence in your vehicle, we ask that you bring your
vehicle to your nearest authorized Nissan dealer who will confirm whether your Tow Hitch lacks
drain holes. If it lacks drain holes, your Nissan dealer will replace the Tow Hitch Assembly at
no charge to you for parts or labor. The service should take about an hour to complete, but
your Nissan dealer may require your vehicle for a longer period of time based upon their work
schedule.
WHAT YOU SHOULD DO
Check the illustrations on the reverse side of this letter to help you in determining if your vehicle
is equipped with a Tow Hitch Assembly. If your vehicle does not have a Tow Hitch, no further
action is required. If you determine your vehicle has a Tow Hitch, please contact your Nissan
dealer at your earliest convenience in order to arrange an appointment for an inspection of the
Tow Hitch and, if necessary, a replacement. Alternatively, if you prefer, you may inspect the
Tow Hitch yourself to determine if drain holes are present as shown in the attached illustration.
If drain holes are present, no further action is required. If drain holes are not present, or if you
are unsure whether drain holes are present, please contact your Nissan dealer to schedule an
appointment. To ensure the least inconvenience for you, it is important that you have an
appointment before bringing your vehicle to the Nissan dealer for service. Please bring
this notice with you when you keep your service appointment. Instructions have been sent to
your Nissan dealer.
If the dealer fails, or is unable to complete the service free of charge, you may contact the
National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003, Franklin,
TN 37068-5003. The toll free number is 1-800-NISSAN1 (1-800-647-7261).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan
vehicle.

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