Classificatio n:

Reference:

EL13-002a

Date:

NTB13-003a

March 20, 2013

2013 ALTIMA
NAVIGATION DISPLAY GOES BLANK,
AND/OR iPod AUDIOBOOKS PLAY AT 2x SPEED
This bulletin has been amended. The Title was changed; Applied VIN and Date were added.
Please discard previous versions of this bulletin.

APPLIED VEHICLES:

2013 Altima (L33) equipped with navigation system.

APPLIED VIN / DATE: Smyrna production built before:
1N4(*)L3A(**)DC 235049 / 04-Mar-2013
Canton production built before:
1N4(*)L3A(**)DN 526686 / 05-Mar-2013

IF YOU CONFIRM:
The center display screen (navigation display) intermittently goes blank (nothing is
displayed) for a few seconds and then returns to normal display.
and/or
Audiobooks, playing through the iPod mode, play at 2x to 3x normal speed.
ACTION:
Install the new programming software (version B008).
• The reprogramming disc is listed on page 2.

CLAIMS INFORMATION
Submit a Primary Operation (PO) type claim using the following claims coding.
OPERATION
Reprogram Navigation

OP CODE
RX3BAA

SYM
ZE

DIAG
32

FRT
0.3

IMPORTANT: The purpose of "ACTION" (above) is to give you a quick idea of the work you will be
performing. You MUST closely follow the entire Service Procedure as it contains information that is essential
to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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Reprogramming software Disc required
for this procedure:
•

Each dealer has been mailed one
NTB13-003 Reprogramming Disc free
of charge, from Bosch.

•

Should you require an additional disc
due to loss or damage, it can be
ordered free of charge by using the
Bosch version of the “Nissan Audio
Direct Exchange Order Form” available
on http://www.NNAnet.com
Select the “Workspace” tab > in the
“Warranty” section select “Electronic
Exchange Information” > “Vendor
Contact Information” > “Link to Bosch
order form”

Figure A

An example of the form is on page 7 of
this bulletin.

SERVICE PROCEDURE
1. Attach a battery charger to the vehicle battery and set it to a low charge rate (trickle
charge).
NOTE: This procedure will take approximately 30 minutes with the ignition ON.
Before starting the procedure, make sure to attach a battery charger to the vehicle
battery and set it to a low charge rate (trickle charge).
2. Turn the ignition ON.
3. Write down the radio settings.
Presets

1

2

3

4

5

6

AM
FM 1
FM 2
SAT 1
SAT 2
SAT 3
Bass

Treble

Balance

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Fade

Speed Sen.
Vol.
NTB13-003a

Check the Software Version

4. Turn the audio system OFF.

5. Access the Service Menu as follows.
a. Push and hold the MENU button.
b. Turn the TUNE-SCROLL knob:
¾ Counterclockwise 3 or more clicks, then
¾ Clockwise 3 or more clicks, then
¾ Counterclockwise 3 or more clicks, then
¾ Clockwise 3 or more clicks, then
¾ Repeat the above turns until the
SERVICE MENU screen is
displayed (see Figure 1).

6. Select Version.
Select Version

Figure 1

7. Check the Software version.

Check
Software
version

•

Make sure the version is A023.

•

If the version is anything other then
A023, this bulletin does not apply.
Do not install NTB13-003
reprogramming disc.

Figure 2

3/7

NTB13-003a

Install NTB13-003 Reprogramming Disc.

8. Insert the reprogramming disc (NTB13-003) into the audio system CD slot.

9. Wait for the APPLICATION screen to
appear.

10. Make sure the Current Version and Media
Version are different.
• If the versions are the same, this
bulletin does not apply.

Select
update
Figure 3

11. Select Update.

12. Wait until the update is complete (this can
take up to 30 minutes).
• First, the screen in Figure 4 will be
displayed for several minutes,
• Then the screen in Figure 5 will display
for several minutes.
• Do not touch any switches, buttons,
knobs, or the ignition during the update
process.

Figure 4

NOTE: Near the end of the update
process:
•

The disc will eject automatically and
then be drawn back in. This is a
normal part of the process.

•

The navigation system will restart.

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Figure 5

NTB13-003a

13. When the update is complete the
Application screen will again
display.

14. The Current Version and Media
Version should be the same.

Figure 6

15. Eject and remove the
reprogramming disc.

Make Sure The Software Version Has Changed.
16. Access the Service Menu as follows.
a. Push and hold the MENU button.
b. Turn the TUNE-SCROLL knob:
¾ Counterclockwise 3 or more clicks, then
¾ Clockwise 3 or more clicks, then
¾ Counterclockwise 3 or more clicks, then
¾ Clockwise 3 or more clicks, then
¾ Repeat the above turns until
the SERVICE MENU screen is
displayed (see Figure 1).

17. Select Version.

Select Version

Figure 7

5/7

NTB13-003a

Check
Software
version

18. Check the Software version.
•

Make sure the version is now
B008.

•

If the version is still A023, install
the reprogramming disc again
(steps 8 though 15).
Figure 8

19. Reset the radio settings

6/7

NTB13-003a

EXAMPLE ONLY

Dealer
information

Vehicle
information
Include part
number

Customer
information

7/7

NTB13-003a