NHTSA ID Number: 10192096
Manufacturer Communication Number: NTB12105A
TSB/Document Date: 2021-05-10
Summary
IF YOU CONFIRM The customer has experienced or is experiencing, while using the hands-free phone, people on the other end of a phone call cannot hear them. The customer's experience may include: Voice is choppy or cuts-out, sounds distant, sounds as if speaking through a tunnel, and/or sounds like it is under water. ACTION 1. Reprogram (reconfigure) the Multi AV. 2. Replace the microphone and the map lamp finisher. See this bulletin for further detail.
Classificatio n:
Reference:
EL12-078a
Date:
NTB12-105a
December 19, 2012
2011-13 MURANO & 2010-13 370Z WITH NAVIGATION SYSTEM
HANDS-FREE PHONE POOR SOUND QUALITY
The Applied Vehicles and Parts Information in this bulletin have been amended.
Please discard previous versions.
APPLIED VEHICLES: 2011 – 2013 Murano (Z51)
2011 – 2012 Murano Cross Cabriolet (EZ51)
2010 – 2013 370 Coupe (Z34)
2010 – 2013 370Z Roadster (HZ34)
APPLIED VINs
and DATES
With
Navigation
Refer to page 2.
IF YOU CONFIRM
The customer has experienced or is experiencing, while using the hands-free phone,
people on the other end of a phone call cannot hear them.
The customer’s experience may include:
•
Voice is choppy or cuts-out.
•
Voice sounds distant.
•
Voice sounds as if speaking through a tunnel.
•
Voice sounds like it is under water.
ACTION
1. Reprogram (reconfigure) the Multi AV.
2. Replace the microphone and the map lamp finisher.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire Service Procedure as it contains
information that is essential to successfully completing this repair.
Nissan
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/19
APPLIED VINs and DATES
VINs
Model
Year
2011-2012
All
Murano
Built between:
2WD
2013
JN8AZ1MU(*)DW 200128 and
JN8AZ1MU(*)DW 201611
2011-2012
Murano
AWD
2013
Murano
Cross
Cabriolet
2011
2012
2010-2012
370Z
Coupe
2013
All
Built between:
JN8AZ1MW(*)DW 300119 and
JN8AZ1MW(*)DW 302293
All
Built between:
SOP* and Sept. 22, 2012
All
Built before:
JN8AZ1FY(*)CW 100462
All
Built before:
Sept. 26, 2011
All
Built between:
JN1AZ4EH(*)DM880006 and
JN1AZ4EH(*)DM882045
All
Built before:
Aug. 1, 2012
2010-2012
370Z
Roadster
Dates
All
Built between:
SOP* and Sept. 22, 2012
All
Built between:
JN1AZ4FH(*)DM 830004 and
JN1AZ4FH(*)DM 830171
* SOP = Start of Production
2013
All
Built before:
Aug. 1, 2012
PARTS INFORMATION
DESCRIPTION
MODEL
VARIATION
PART NUMBER
QUANTITY
Microphone
All
NA
28336 – 1VU0A
1
w/o Sunroof
26437 – 3LZ0A
With Sunroof
26437 – 3YR0A
Murano
Cross cabriolet
NA
26437 – 3LZ0A
1
370Z
(Coupe or
Roadster)
NA
26437 – 1EA6A
1
Murano
Map Lamp
Finisher
1
2/19
NTB12-105a
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
MODEL
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Murano
Hands-Free Phone
Repair
28336-1VU0A
RX2TAA
ZE
32
2.0
Murano
Cross Cabriolet
Hands-Free Phone
Repair
28336-1VU0A
RX2TAA
ZE
32
1.1
370Z Coupe
Hands-Free Phone
Repair
28336-1VU0A
RX2TAA
ZE
32
2.8
370Z Roadster
Hands-Free Phone
Repair
28336-1VU0A
RX2UAA
ZE
32
1.1
REPAIR OVERVIEW
Part 1: Using C-III plus - record (write down) the Multi AV control unit part
number and configuration settings.
Part 2: Using the vehicles on-board Systems Diagnostic Menu - perform
Multi AV initialization.
Part 3: Using C-III plus – reprogram (reconfigure) the Multi AV and confirm
the control unit part number has changed.
Part 4: Make sure the Multi AV system is operational.
Part 5: Replace the microphone with the one from the Parts Information
section of this bulletin and install a new map lamp finisher.
Part 6: Check microphone operation using the vehicles on-board Systems
Diagnostic Menu.
END
3/19
NTB12-105a
SERVICE PROCEDURE
NOTE:
• Before starting, make sure your ASIST has been freshly synchronized and all
CONSULT-III (C-III) plus upgrades have been installed.
• The Multi-AV reprogramming (reconfigure) software is delivered to C-III plus via
ASIST synchronization.
There are six parts to this procedure:
Part 1: Using C-III plus - record (write down) the Multi AV control unit part number and
configuration settings.
Part 2: Using the vehicles on-board Systems Diagnostic Menu - perform Multi AV
initialization.
Part 3: Using C-III plus – reprogram (reconfigure) the Multi AV and confirm the control
unit part number has changed.
Part 4: Make sure the Multi AV system is operational.
Part 5: Replace the system microphone with the one from the Parts Information section
of this bulletin and install a new map lamp finisher.
Part 6: Check microphone operation using the vehicles on-board Systems Diagnostic
Menu.
Part 1: Using C-III plus - record (write down) the Multi AV control unit part number
and configuration settings.
1. Make sure the shift selector is in Park, and the parking brake is set.
2. Connect the C-III plus VI to the vehicle.
3. Turn the ignition ON.
NOTE: You may want to start the engine to keep the battery charged during parts 1
through 4 of this procedure.
4. Write down the customer’s radio station presets. (Presets will be lost during this
procedure.)
Presets
A
B
C
SAT
SAT
Fade:
1
2
3
Balance:
Bass:
4
5
6
Treble:
5. Open/start ASIST on the CONSULT PC, then select CONSULT-III plus.
4/19
NTB12-105a
6.
Wait for the VI to be detected, and status box to turn “green” (Figure 1).
7. Select detected VI.
• If there is more than one VI in
the shop, select the VI that is
being used on the current
vehicle by highlighting the
Connection Status box that
has the correct serial number.
Step
8
Step
7
8. Select Diagnosis (One System).
Figure 1
9. Select MULTI AV.
Step
9
Figure 2
10. Select ECU Identification.
Step
10
Step 12
* IMPORTANT *
11. Print or write down the ECU PART
NUMBER for Warranty
Information.
****
25915 - __________
Step
11
NOTE: In Part 3 of this procedure
the ECU Part Number will be used
to confirm the Multi AV
reconfiguration was successful.
Figure 3
12. Select the Home button when
done.
5/19
NTB12-105a
13. Select Re/programming
Configuration.
Step
13
Figure 4
14. Check the box confirming the
precautions have been read, then
select Next.
Step
14
Figure 5
6/19
NTB12-105a
15. Use Manual Selection (Vehicle
Name), then select correct Make,
Model and Year.
NOTE: If the screen in Figure 6 does
not display, skip to step 17.
Step
15
Step
16
16. Click on Select.
Figure 6
17. Confirm correct VIN, Vehicle Name
and Model Year.
Step
17
18a. If the VIN is correct, select Confirm.
18b. If the VIN needs to be changed:
Step
18a
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TSB/Document ID: NTB12105A
Replacement Service Bulletin Number:
MFR Communication Date: 2012-12-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
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