NHTSA ID Number: 10192095
Manufacturer Communication Number: NTB12106A
TSB/Document Date: 2021-05-10
Summary
IF YOU CONFIRM The customer has experienced or is experiencing, while using the hands-free phone, people on the other end of a phone call cannot hear them. The customer's experience may include: Voice is choppy or cuts-out, sounds distant, sounds as if speaking through a tunnel, sounds like it is under water. ACTION 1. Replace the TEL Adaptor Unit. 2. Replace the microphone and the map lamp finisher. - For Juke, replace the microphone and microphone finisher. See this bulletin for further detail.
Classificatio n:
Reference:
EL12-079a
Date:
NTB12-106a
December 19, 2012
HANDS-FREE PHONE POOR SOUND QUALITY
The Applied Vehicles and Parts Information in this bulletin have been amended.
Please discard previous versions.
APPLIED VEHICLES: 2011 – 2013 Murano (Z51)
2011 – 2012 Murano Cross Cabriolet (EZ51)
2010 – 2013 370 Coupe (Z34)
2010 – 2013 370Z Roadster (HZ34)
2011 – 2013 Juke (F15)
2011 – 2013 Rogue (S35)
APPLIED VINs
and DATES
Without
navigation
With or without
navigation
Refer to page 2.
IF YOU CONFIRM
The customer has experienced or is experiencing, while using the hands-free phone,
people on the other end of a phone call cannot hear them.
The customer’s experience may include:
•
Voice is choppy or cuts-out.
•
Voice sounds distant.
•
Voice sounds as if speaking through a tunnel.
•
Voice sounds like it is under water.
ACTION
1. Replace the TEL Adaptor Unit.
2. Replace the microphone and the map lamp finisher.
•
For Juke, replace the microphone and microphone finisher.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire Service Procedure as it contains
information that is essential to successfully completing this repair.
Nissan
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/4
APPLIED VINs and DATES
VINs
Model
Year
2011-2012
All
Murano
Built between:
2WD
2013
JN8AZ1MU(*)DW 200128 and
JN8AZ1MU(*)DW 201611
2011-2012
Murano
AWD
Murano
Cross
Cabriolet
2013
2011
2012
2010-2012
370Z
Coupe
370Z
Roadster
(Convertible)
Juke
2WD
Juke
AWD
2013
All
Built between:
SOP* and Sept. 22, 2012
All
Built before:
JN8AZ1FY(*)CW 100462
All
Built before:
Sept. 26, 2011
All
Built between:
JN1AZ4EH(*)DM880006 and
JN1AZ4EH(*)DM882045
All
Built before:
Aug. 1, 2012
All
Built between:
JN1AZ4FH(*)DM 830004 and
JN1AZ4FH(*)DM 830171
2011-2012
2013
All
Built before:
JN8AF5MR(*)DT 203106
2011-2012
2013
2011-2012
Rogue
2WD
All
Built between:
JN8AZ1MW(*)DW 300119 and
JN8AZ1MW(*)DW 302293
2010-2012
2013
2013
Dates
All
Built between:
SOP* and Sept. 22, 2012
All
Built before:
JN8AF5MV(*)DT 208016
All
Line 1 built between:
JN8AS5MT(*)DW 500101 and
JN8AS5MT(*)DW 505169
Line 2 built between:
JN8AS5MT(*)DW 000101 and
JN8AS5MT(*)DW 008131
2011-2012
All
Line 1 built between:
JN8AS5MV(*)DW 600001 and
Rogue
JN8AS5MV(*)DW 604839
AWD
2013
Line 2 built between:
JN8AS5MV(*)DW 100101 and
JN8AS5MV(*)DW 111458
* SOP = Start Of Production
2/4
All
Built before:
Aug. 1, 2012
All
Built before:
Sept. 10, 2012
All
Built before:
Sept. 12, 2012
All
Line 1 built between:
SOP* and Aug. 10, 2012
Line 2 built between:
SOP* and Aug. 09, 2012
All
Line 1 built between:
SOP* and Aug. 09, 2012
Line 2 built between:
SOP* and Aug. 20, 2012
NTB12-106a
PARTS INFORMATION
DESCRIPTION
MODEL
VARIATION
PART NUMBER
QUANTITY
Microphone
All
NA
28336 – 1VU0A
1
Murano
NA
28383 – 3YS0A
1
370Z
NA
28388 – 3WY1A
1
Juke
NA
28388 – 3YV0A
1
Rogue
NA
28383 – 3YS0A
1
w/o Sunroof
26437 – 3LZ0A
With Sunroof
26437 – 3YR0A
Murano
Cross cabriolet
NA
26437 – 3LZ0A
1
370Z
(Coupe or
Roadster)
NA
26437 – 1EA6A
1
w/o Sunroof
26437 – 3LZ0A
With Sunroof
26437 – 3LZ5A
TEL Adaptor Unit
Murano
Map Lamp
Finisher
Rogue
1
1
Microphone
Finisher
Juke
NA
73978 – 1JU0A
1
Fasteners
Juke
NA
84536 – 18000
4
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
MODEL
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Murano
Hands-Free Phone
Repair
28336-1VU0A
RX2VAA
ZE
32
2.1
Murano
Cross Cabriolet
Hands-Free Phone
Repair
28336-1VU0A
RX2VAA
ZE
32
1.0
370Z Coupe
Hands-Free Phone
Repair
28336-1VU0A
RX2VAA
ZE
32
2.9
370Z Roadster
Hands-Free Phone
Repair
28336-1VU0A
RX2WAA
ZE
32
1.2
Rogue
Hands-Free Phone
Repair
28336-1VU0A
RX2VAA
ZE
32
4.1
Juke
Hands-Free Phone
Repair
28336-1VU0A
RX2VAA
ZE
32
2.5
3/4
NTB12-106a
SERVICE PROCEDURE
1. Replace the TEL Adaptor Unit.
•
Refer to the AV section in the appropriate Service Manual for replacement
information.
2. Replace the Microphone.
•
Refer to the AV section in the appropriate Service Manual for microphone
replacement information.
CAUTION: Be careful not to crease the headlining.
•
Make sure to use the new microphone listed in the Parts Information.
•
Make sure to use the new map lamp finisher listed in the Parts Information.
NOTE: For Juke use a new microphone finisher with new fasteners listed in the
Parts Information.
IMPORTANT: Make sure the new microphone is firmly snapped into place. If the
microphone is loose, it could pick up extra noise from an unintended source.
4/4
NTB12-106a
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TSB/Document ID: NTB12106A
Replacement Service Bulletin Number:
MFR Communication Date: 2012-12-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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