Reference:

D at e:

NTB12-112

December 6, 2012

VOLUNTARY SERVICE CAMPAIGN
2012 NV CARGO LAMP BULBS

CAMPAIGN I.D.: PC177
APPLIED VEHICLE: 2012 NV 1500, 2500, and 3500 (F80)
Check Service COMM to confirm campaign eligibility.

INTRODUCTION
Nissan is conducting a Voluntary Service Campaign on certain Model Year 2012
Nissan NV vehicles to replace the interior cargo lamp bulbs.

IDENTIFICATION NUMBER
Nissan has assigned identification number PC177 to this campaign. This number must
appear on all communications and documentation of any nature dealing with this campaign.

DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the
service department. This includes vehicles purchased from private parties or presented by
transient (tourist) owners and vehicles in a dealer’s inventory.

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SERVICE PROCEDURE
Cargo Lamp Bulb Replacement
NOTE: Check Service COMM to confirm the vehicle you are working on requires cargo
lamp bulb replacement (Campaign ID: PC177).
1. Turn OFF all cargo lamps.
NOTE: NV 1500 vehicles have one (1) cargo lamp. NV 2500 and 3500 vehicles have
three (3) cargo lamps.

Cargo lamps

Figure 1

2. Remove each cargo lamp cover.
•

Carefully use a small flat blade
screwdriver to snap loose and
remove lamp covers.

Figure 2

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3. WARNING: If needed, wait for the bulbs to cool before removing. A hot bulb could
cause a burn.

4. Remove the old bulbs.
•

Use a small flat blade screwdriver
to push back (away from the bulb)
on a side contact, and then remove
the bulb.

Figure 3

5. Install the new bulbs listed in the parts information. Make sure bulbs are
securely/correctly mounted.
NOTE: Do not reuse the old bulbs.

6. Reinstall the lamp covers.

7. Make sure the lamps operate correctly.

8. Make sure all three cargo lamb bulbs have been replaced.

NOTE:
•

The old and new bulbs are very
similar.

•

The old NG bulb has a soldered
end.

•

The new bulb has a crimped
end.
Old bulb –
soldered end

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Figure 4

New bulb –
crimped end

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PARTS INFORMATION
DESCRIPTION

PART NUMBER

QUANTITY

BULB

26283-1PA0A

*

* For NV 1500 vehicles, only one (1) bulb is needed. For NV 2500 and 3500 vehicles,
three (3) bulbs are needed.

CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
“CM” I.D.: PC177

Vehicles with Three (3) Cargo Lamp Bulbs:
CAMPAIGN ID #

DESCRIPTION

OP CODE

FRT

PC177

Replace lamp bulbs

PC1770

0.4 hrs

OR
Vehicles with One (1) Cargo Lamp Bulbs*:
CAMPAIGN ID #

DESCRIPTION

OP CODE

FRT

PC177

Replace lamp bulb

PC1771

0.2 hrs

* Applies only to the following sales models: #63112, 61112, 61212, and 63212.
The vehicle’s sales model number is shown when checking for campaign eligibility
in Service COMM.

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OWNER’S LETTER (example of typical owner’s letter)
Dear NV Cargo Van Owner:
Nissan is committed to providing the highest levels of product quality and customer
satisfaction. We believe that our current and future success depends on your continued
satisfaction with Nissan. With that in mind, we want to bring to your attention important
information regarding your 2012 NV Cargo Van.
REASON FOR SERVICE CAMPAIGN
Nissan has become aware of two issues that could potentially affect your vehicle. First, on
some 2012 NV Passenger Van vehicles, the rear cargo doors may rotate to a wide open
position when re-opened after the check link has been previously released. Typically, this
“check link” is designed to allow the cargo door to open approximately 243° (wide open
position) and automatically re-connect when the cargo doors are closed. Additionally, the
cargo lamp bulbs may have been manufactured below Nissan’s durability specifications
and may stop functioning prematurely.
These are not safety issues as the rear cargo doors do not open unintentionally and the
cargo lamp bulbs do not affect vehicle safety. The vehicle still meets and/or exceeds all
applicable safety standards.
WHAT NISSAN WILL DO
To assure your continued satisfaction and confidence in your vehicle, your Nissan
Commercial Vehicles dealer will replace the Check Link Arm and the Check Link Assembly
on the rear cargo doors and replace the cargo lamp bulbs in the lamp assembly at no
charge to you for parts or labor. The service should take less than two hours to
complete, but your dealer may require your vehicle for a longer period of time based upon
their work schedule.
WHAT YOU SHOULD DO
Only certified Nissan Commercial Vehicles dealers are authorized to perform the repairs
needed, therefore it is important that you schedule an appointment accordingly at your
earliest convenience. Nissan Commercial Vehicles dealer locations may be found at
www.NissanCommercialVehicles.com. To ensure the least inconvenience for you, it is
important that you have an appointment before bringing your vehicle to the dealer
for service. Please bring this notice with you when you keep your service appointment.
Instructions have been sent to your dealer.
If the dealer fails, or is unable to complete the service free of charge, you may contact the
National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003,
Franklin, TN 37068-5003. The toll free number is 1-800-NISSAN1 (1-800-647-7261).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan
vehicle.

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NTB12-112