•

The CONSULT PC must have the ability to print the calibration report while cableconnected to the vehicle.

•

The software will not allow reprogramming of vehicles that are not affected by this
campaign.

•

The reprogramming can only be applied one time to each affected vehicle. Vehicle
identification is validated against data located on NNA’s servers before
reprogramming is allowed.

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Pre Start Check List
ASIST freshly synchronized
Internet connection for CONSULT PC
Meter cable securely connected – both ends
Spring locks for meter correctly in place
USB cable from Reprogramming Tool to CONSULT PC securely connected
AC Adapter for CONSULT PC connected
C-III plus VI securely connected to the vehicle DLC
GR-8/battery charger connected to the vehicle battery

Mileage displayed
on odometer

1. Turn the Ignition ON.

NOTE: With the ignition ON, the meter
will light up and the odometer will display
the mileage.

Figure 1a

2. Turn ON the CONSULT PC (do not start C-III plus at this time).
•

The first time the reprogramming kit (PC converter box) is attached to either of the
C-III USB ports, the following screens (Figures 1b – 1d on the next page) will
display.

•

If this is not the first time, these screens will not display – go to step 3 on page 15.

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a. Select Install the software
automatically (Recommended).

b. Select Next.

Figure 1b

c. Select Continue Anyway.

Figure 1c

d. Select Finish.

e. Disconnect and then reconnect the
USB cable at the CONSULT PC.

Figure 1d

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3. The left side LED on the Reprogramming tool should be ON and Green (see Figure 1e).
•

LED is Green; go to the next step.

•

LED is not ON or is Red; the Reprogramming Tool may need repair. Call Tech-Mate
at 1-800-662-2001 for assistance.

LED should be
ON and green

Figure 1e

4. Open/start ASIST.

5. Select Specialty Tools and then C11 Odometer Calibration Tool.

Step
5

Figure 1f
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6. After selecting C11 Odometer Calibration Tool, C-III plus will launch automatically.

7. Wait for the plus VI to be recognized.
•

Serial number will display when the plus VI is recognized.

Step 7:
Plus VI is
recognized

Figure 1g
8. Select Diagnosis (All Systems).

Step
8

Figure 1h

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9. Make sure VIN or Chassis # matches the vehicle’s VIN.
10. Select Confirm.

Step
9

Step
10

Figure 1i

11. Wait for a few seconds while the progress bar completes.
12. The C11 Odometer Calibration Tool will launch automatically (Figure 1j)
13. The VIN will automatically display.
•

Make sure the displayed VIN matches the vehicle’s VIN.

14. Enter the Technician Name (use the CONSULT PC keyboard).
15. Select Start.

Step
13

Step
14

Step
15

Figure 1j
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16. Select I Agree.

Step
16

Figure 1k
•

After selecting “I Agree” the reprogramming / calibration process will begin
automatically and take only a few seconds to complete.

If the calibration process does not complete within 1 minute, or an error message
is displayed:
a. Turn the ignition OFF.
b. Turn the CONSULT PC OFF.
c. Make sure all cables and tools are securely connected.
•
•

Refer to Prepare for Reprogramming, steps 1 -5, starting on page 9.
Disconnect and securely reconnect all tools, cables, and connections.

d. Make sure the Internet connection is working.
e. Go back to page 13, Reprogram the Meter, and restart.

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17. When the calibration process has completed
successfully, the message in Figure 1L will display.

18. Turn the ignition OFF

Step
19

Figure 1L

19. Select Continue.

20. Wait for 2 minutes.
•

The screen in Figure 1m will display with a
2 minute countdown.
Figure 1m

21. After waiting 2 minutes, the “Calibration Completion Report” will display (Figure 1n).
22. Print the “Calibration Completion Report” and attach it to the repair order for warranty
documentation.
23. Select Exit.

Step 22

Step 23

Figure 1n

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Wrap Up (Compete the Procedure)
1. Close the software (C-III plus, C11 Odometer Calibration Tool, and ASIST).
2. Disconnect the combination meter from the meter Reprogramming Tool.
3. Disconnect the reprogramming meter cable from the vehicle.
4. Disconnect the Reprogramming Tool from the CONSULT PC.
5. Reinstall the combination meter in reverse of removal.
CAUTION: Be careful; do not scratch the clear meter lens.
6. Turn the ignition ON.
7. Make sure the mileage on the odometer matches the Calibrated Mileage on the
Calibration Completion Report (see example previous page – Figure 1n).
8. Clear DTCs that stored during the meter reprogramming.
a. Confirm the VI is still connected to the vehicle’s DLC.
b. Open/launch C-III plus.
c. Wait for the plus VI to be recognized.
•

Serial number will display when the plus VI is recognized.

Step c:
Plus VI is
recognized

Figure 2a

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d. Select Diagnosis (All Systems).

Step
d

Figure 2b

e. Make sure VIN or Chassis # matches the vehicle’s VIN.

f. Select Confirm.

Step
e

Step
f

Figure 2c

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g. Wait for System Call to complete.

h. Select Erase.

Example

Step
h

Figure 2d

9. Close C-III plus.

10. Turn OFF the CONSULT PC.

11. Disconnect the VI.

12. Turn the ignition OFF.

13. Disconnect the battery charger from the vehicle battery.

END

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CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (CM) I.D. #
P2508 *

DESCRIPTION
Reprogram Speedometer
and Correct Odometer

OP CODE

FRT

P25080

0.6 hrs.

* Be sure that you input the updated mileage in your Dealer Management System
(DMS) on the claim prior to the claim being submitted. Failure to do so may cause
subsequent claims to suspend.
The mileage on this claim should reflect the correct and updated mileage after
reprogramming is complete. This is being done to ensure the NEW CORRECT
mileage is on the campaign claim to reduce further suspensions.
If additional repairs are to be submitted as Factory Warranty (FW) or Service
Contract (SC) they must be claimed on a separate repair order, with calibrated
mileage. Although, additional campaign claims may be submitted on the same
repair order.

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OWNER’S LETTER
Dear Versa Owner:
Nissan is committed to providing the highest levels of product quality and customer satisfaction.
We believe that our current and future success depends on your continued satisfaction with Nissan.
With that in mind, we want to bring to your attention important information regarding your Nissan
Versa Sedan.
REASON FOR SERVICE CAMPAIGN
Nissan has identified a parts application error relating to an electronic module that is part of the
speedometer and odometer in certain 2009–2011 Nissan Versa base and 1.8S vehicles. The error
will cause the speedometer to slightly overstate the vehicle’s speed and may cause the odometer to
slightly over-accrue vehicle mileage. This is not a safety issue, and the vehicle still meets and/or
exceeds all applicable safety standards.
WHAT NISSAN WILL DO
To assure your continued satisfaction and confidence in your vehicle, your Nissan dealer will
reprogram the electronic module on all affected vehicles so that it displays vehicle speed and
accrues vehicle mileage as designed, and will further adjust the odometer reading to the mileage it
would have displayed had it not been for the error at no charge to you for parts or labor.
In addition to correcting this inadvertent error, Nissan will stand behind its customers to ensure they
are not disadvantaged by this error. Nissan will provide reimbursement of documented costs
incurred for any repairs that should have been covered under warranty or for excess mileage
charges on lease vehicle returns that resulted from this error.
WHAT YOU SHOULD DO
Nissan encourages you to contact your Nissan dealer at your earliest convenience in order to
arrange an appointment. The service should take about two hours to complete, but your Nissan
dealer may require your vehicle for a longer period of time based upon their work schedule.
To ensure the least inconvenience for you, it is important that you have an appointment before
bringing your vehicle to the Nissan dealer for service. Please bring this notice with you when you
keep your service appointment. Instructions have been sent to your Nissan dealer.
In the meantime, because the speedometer displays a speed that is higher than it should, you
should continue to rely upon the displayed speed as correct and do not attempt to compensate in
any manner for the parts application error referenced above.
In addition, please contact Nissan Consumer Affairs at 1-800-Nissan1 (1-800-647-7261) for
instructions on possible reimbursement for related charges if you fall into one of the below
categories:
1. You paid for repairs that would otherwise have been covered by the New Vehicle Limited
Warranty, but your vehicle’s mileage exceeded the mileage limit under the warranty due to
the parts application error.
2. You have returned a lease vehicle and paid an amount for excess mileage charges.
If the dealer fails, or is unable to complete the service free of charge, you may contact the National
Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 370685003. The toll free number is 1-800-NISSAN1 (1-800-647-7261).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan vehicle.

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