Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company

Important Warranty Extension Information
VIN: WDAPF4CC7894 67170

Robert Veit
Managing Director Vans USA

March, 2021
*******AUT0**5-DIGIT 46514

T250 P1

WDAPF4CC7B9467170
COACHMAN RV
900 COUNTY ROAD 1 N
ELKHART, IN 46514-8992

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Dear Mercedes-Benz Sprinter Owner:
The purpose of this letter is to advise you of additional benefits that Mercedes-Benz USA, LLC ("MBUSA") is providing to you
regarding your vehicle ownership.
What's Included
In our continuing efforts to assure the proper performance of Mercedes-Benz Sprinter vehicles and to enhance the satisfaction
of our customers, MBUSA is extending the warranty of the exhaust gas temperature sensor for the affected vehicles to a total of
11 years/ 120,000 miles from the vehicle's original New Vehicle Limited Warranty start date. This addendum to the exhaust
gas temperature sensor coverage applies to the vehicle regardless of ownership.
This warranty extension only covers replacement of the exhaust gas temperature sensor to resolve the faults stored in the
engine control unit and the activation of the engine diagnostics warning lamp (MIL). The following vehicles are included:

Make
Mercedes-Benz/
Mercedes-Benz/
Mercedes-Benz/
Mercedes-Benz/

Freightliner
Freightliner
Freightliner
Freightliner

Model
Sprinter 2500
Sprinter 3500
Sprinter 2500 4X4
Sprinter 3500 4X4

Model Years
MY2010 - 2016
MY2010- 2016
MY2015- 2016
MY2015-2016

Any repairs under this warranty extension must be performed by an authorized Mercedes-Benz Sprinter dealership. This
extended warranty does not cover any other engine or electrical components beyond the ones mentioned above, and standard
warranty terms apply, including the exclusions with respect to extra expenses, as identified in the Service and Warranty
Information booklet. In the case of failure of any other engine or electrical system component other than the aforementioned
part beyond the vehicle's basic warranty of 5 years/ 100,000 miles, the associated repair will not be covered and will remain
your responsibility.
What if I already paid for a repair?
If your vehicle has exceed the originai warranty's mileage or time period, and you have already paid to have your exhaust gas
temperature sensor replaced due to the above described condition, you may be eligible to receive reimbursement under this
warranty extension. Reimbursement for your replacement costs can be obtained by presenting adequate documentation to your
authorized Mercedes-Benz Sprinter dealer. Requests for reimbursement may include expenses for Mercedes-Benz Sprinter van
replacement parts, labor, fees, and taxes. Reimbursement may be limited to the amount the repair would have cost if completed
by an authorized Mercedes-Benz Sprinter dealer. Contact your Mercedes-Benz Sprinter dealer for more information on obtaining
this reimbursement. Repairs performed by a non-Mercedes-Benz Sprinter dealership might not be reimbursed.
Please contact your authorized Mercedes-Benz Sprinter dealership for assistance or additional information (or visit
www.mbusa.com). If your dealer is unable to remedy your situation please contact us at 1-800-367-6372.
Please apply the enclosed warranty extension addendum to the inside back cover of your vehicle's Service and Warranty
Information Booklet for future reference if necessary, as well as a copy of this letter.
We hope you are enjoying your Mercedes-Benz Sprinter vehicle and we apologize for any inconvenience you may have
experienced.
Sincerely,

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770)705-0600

Reimbursement to Customers for Valid Repairs Performed Prior to Receipt of this letter
If you have already paid to have any of the included components replaced, you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes.
Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz Sprinter
dealer.
The following documentation must be presented to your servicing or closest Mercedes-Benz Sprinter dealership for
reimbursement.
Original or clear copy of all receipts, invoices and / or repair orders that show:
•

The name and address of the person who paid for the repair.

•

The Vehicle Identification Number (VIN) of the vehicle that was repaired .

•

What problem occurred, what repair was done, when it was done and who repaired it.

•

The total cost of the repair expense that is being claimed.

•

Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).

•

Reimbursement will be paid by a check from your authorized Mercedes-Benz Sprinter dealer.