NHTSA ID Number: 10191511
Manufacturer Communication Number: TB-17-00-11
TSB/Document Date: 2021-05-03
Summary
TB-17-00-11 Baseline 1021 August-24-17, , VIN correction
Service Bulletin
TB-17-00-11
MODEL: Karma
Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
Revised August
PRIORITY: All Revero
APPLICABILITY: MY17 and MY18 Revero
MARKET REGION: North America
PURPOSE: This document will be used as a reference guide for technicians to update a vehicle to
Baseline 1021
Flash reprogramming allows the control module software to be updated without replacement of the
control module hardware. This flash calibration update for the Revero and specific control modules is
released as field update procedure as described in the respective service bulletin.
Software and firmware updates will be scheduled as part of Karma Automotive continuous improvements
process.
The Karma Sync tool will allow the technician to display the current software identification and
cross reference them to any that will be included in the latest updates.
Central Infotainment Unit flashing will occur over the air, TSS is required to be notified prior to this step.
REQUIREMENT: There is a component of this Baseline release which will be performed Over the Air.
this will require creating a technical services support (TSS) case as soon as the vehicle arrives at the
dealer. Please schedule this baseline install and begin the action early in the workday to allow
sufficient time to contact and activate this over the air update through the TSS group.
NOTICE!
The vehicle should have the High Voltage battery charged. If the State of Charge is 15% or less, when
placed in Ready Mode, the vehicle generator may turn on at any time during the flash process. Therefore
we recommend the state of charge is 25% or greater before beginning the flash procedure, or five (5)
miles of EV range.
NOTICE!
Have a 12V power supply available to use on every Revero during flashing of modules, there are no
exceptions to this. Vehicle 12V battery voltage must be maintained greater than 12.5V while flashing
the control modules.
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 1 of 31
Published: August 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
Revised August
WARNING!
DO NOT ALLOW LAPTOP TO GO INTO SLEEP OR SCREEN SAVER MODE DURING THIS
PROCESS. TURN OFF SCREEN SAVER IF NECESSARY AND ENSURE THE LAPTOP STAYS
AWAKE. THE LAPTOP MUST BE PLUGGED INTO A STABLE POWER SOURCE DURING THE
PROCESS. IF THE VEHICLE GOES INTO SLEEP MODE WHILE AN ECU IS BEING PROGRAMMED;
THE REPROGRAMMING MAY BE UNSUCCESSFUL AND MAY CAUSE DAMAGE
TO THE ECU.
The following vehicles are subject to this bulletin.
Vehicle Identification Number
50GK41SA3HA000012
50GK41SA0JA000023
50GK41SA7HA000014
50GK41SA2JA000024
50GK41SA0HA000016
50GK41SA4JA000025
50GK41SA4HA000018
50GK41SA6JA000026
50GK41SA6HA000019
50GK41SA9JA000019
50GK41SA2HA000020
50GK41SA5JA000020
50GK41SA4HA000021
50GK41SA8JA000027
50GK41SA6HA000022
50GK41SA2JA000007
50GK41SA8HA000023
50GK41SAXJA000028
50GK41SAXHA000024
50GK41SA1JA000029
50GK41SA4JA000011
50GK41SA8JA000030
50GK41SA6JA000012
50GK41SAXJA000031
50GK41SA8JA000013
50GK41SA1JA000032
50GK41SAXJA000014
50GK41SA3JA000033
50GK41SA1JA000015
50GK41SA5JA000034
50GK41SA3JA000016
50GK41SA7JA000035
50GK41SA5JA000017
50GK41SA9JA000036
50GK41SA7JA000021
50GK41SA2JA000010
50GK41SA9JA000022
50GK41SA0JA000040
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 2 of 31
Published: August 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
Revised August
BL1021 updates provide the following:
Advanced Driver Assistance System (ADAS): Calibration function in Karma Sync available. The target
required (special tool number is C161197900100) for use in calibration is available as well
ECM: Enhanced (OBD) diagnostics
Lane Departure Warning (LDW): Enhancements introduced
BECM (HV Battery): Functional enhancements introduced. Diagnostics action is improved and
State of Charge reporting also enhanced
Central Infotainment Unit (CIU): Enhancements to the diagnostics strategy introduced. Multiple
enhancements to the audio function enabled. After phone call ending, audio system reaction and
performance is also enhanced. Settings menu behavior is improved
•12V maintenance: this function is also improved
•Firmware Over-the-Air (FOTA): Firmware over the air capabilities have been enhanced.
including French text display
•Navigation: Multiple functional improvements added, route finding is enhanced
•Touch panel interface: Display, function, and response has been improved.
HVAC- display function improved. Displayed message logic is improved. French text display
is improved
Instrument panel (DIS): Improvements to the interface and multiple functional display enhancements
Hybrid Control Unit (HCU): Charging functionality improved. Diagnostics enhanced. Generator
function in warm conditions also improved
HVAC: Improved cabin airflow action during charging. This is a change in air flow strategy to mitigate
window condensation during charging
Rainlight Sensor (RLS): To prevent rapid brightness changes in the display panels, the rain light sensor
performance has been refined
VCM-S: Enhancements to personalization and function for vehicle locking/ unlocking behavior. Easy
Entry and Exit performance improvement
VCM-B: Improved diagnostics and system function
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 3 of 31
Published: August 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
Revised August
Record the Software identifications displayed on Karma Sync workshop tester. This is seen when you
select the ECU’s to be flashed. Note: the CIU software will be updated over the air with assistance from
TSS for this release. The CIU software ID is verified from the TPI, not Karma Sync.
The above is a screen shot from the Karma Sync showing the software IDs and current level identifications.
Please note the Engine control module target name will be the same on this list.
Identification of the Engine Control Module will be found in module identification- the “Calibration Data
Module Identifier”, as shown below.
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 4 of 31
Published: August 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
Revised August
The target software should be as indicated in the table below.
Record the software IDs displayed on the Karma Sync workshop tester. before you begin.
Control Module Name
Software Version ID
after BL1021 update
Accessory Power Module
0311-01-02
Advance Driver Assistance System (ADAS)
0381-00-38
Battery Energy Control Module (BECM)
0156-04-39
Engine Control Module (ECM) (Cal ID)
0127-09-02
Heat/Ventilation Air Conditioning (HVAC)
162-02-42
Hybrid Control Unit (HCU)
0111-0C-54
Memory Seat Module (MSM)
0441-02-07
Power Inverter Module for Generator
0301-06-30
Vehicle Control Module - Security (VCM-S)
0411-01-11
Vehicle Control Module - Body (VCM-B)
0401-00-24
Central Infotainment Unit (CIU)
17.11.16.2
Software ID as received before
BL1021 Update
(enter ID displayed on scan tool
below)
NOTE: The CIU software will be updated over the air with assistance from TSS for this release. The
software version ID is found in the TPI, go to;
Settings > Vehicle > About
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 5 of 31
Published: August 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
Revised August
Using the vehicle settings, set the Accessory Delay to fifteen time (15 minutes) available for this update
in the My Karma settings. Ensure the Accessory Delay is set back to the customer desired setting
1. Launch the Karma Sync application or close and relaunch if already open
2. Upon launch of the scan tool you may be prompted to enter user credentials
3. When a software update is available an update dialog box should appear with the new software
package (fig.1).
fig.1
4. Click “Ok” to install. (fig. 1)
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 6 of 31
Published: August 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
Revised August
The package will then download (fig.2a).
fig.2a
5. When download is complete, follow the on screen prompt, to allow the Software to update on the
next restart (fig.2b). Doing this restart is a comlpete closing of Karma SYNC and relaunching as the to
restart the program.
fig.2b
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 7 of 31
Published: August 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
Revised August
Restart Scan Tool: The dialog box should open automaticallyIf the dialog box does not open automatically to download the new software proceed to add software as shown The tool bar will have a Karma Sync icon, hover over it (fig. 3a), right-click, proceed to
“add software” as in (fig. 3b). Once complete proceed with the remainder of this bulletin.
fig.3a
fig.3b
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 8 of 31
Published: August 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
Revised August
6. Open the Karma Sync application again.
The “Confirm Deliverable Update - K1-18-1021.RC1” box should appear, click “Yes” (fig.4a)
fig.4a
A progress screen will pop up after (fig.4b)
fig.4b
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 9 of 31
Published: August 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
Revised August
7. Verify the package installed by clicking on update manager (fig.4c)
fig.4c
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 10 of 31
Published: August 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
Revised August
8. Verify the package is installed successfully by verifying that “K1-18-1021.RC1” is displayed in the
Update Manager (fig.5)
CORRECT PACKAGE
fig.5
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 11 of 31
Published: August 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
Revised August
- Place vehicle in Ready Mode
1. Enter the Vehicle Diagnosis menu (fig.6a)
fig.6a
2. Proceed to Full Vehicle Update
Click on “K1-18-1021.RC1” (fig. 6b)
fig.6b
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 12 of 31
Published: August 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
Revised August
3. The flash information will be populated
-If a pop up opens stating the “OBCM failed to communicate;” disregard this message
Click DESELECT ALL (fig. 7a)
fig.7a
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 13 of 31
Published: August 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
Revised August
4. Click and highlight Engine Control Module; perform the following steps
a. Click “Add” button
b. Click “Next” (as shown below in fig.7b)
fig.7b
Karma Automotive Bulletins and service documents are intended for use by experienced and trained Technicians. If you lack the skills, tools, equipment
and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to a Karma retailer and service provider. See
your service provider for advice on whether your vehicle may benefit from the information contained within this document. The information contained in the
Karma Bulletin is accurate at the date of publication. However, Karma Automotive regularly updates technical information. Please check with your Karma
Automotive Retailer and Karma Automotive service provider that the bulletin you intend to use contains the latest available information.
Page 14 of 31
Published: August 2017
Service Bulletin
TB-17-00-11
MODEL: Karma Revero
TITLE: Baseline BL1021 Release
DATE: July 2017
Revised August
5. Follow the prompts and ensure that a suitable 12V power supply is connected to the vehicle. and
click continue as per (fig. 8a).
fig.8a
Below is an example of a suitable and recommended power supply (fig.8b)
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TSB/Document ID: TB-17-00-11
Replacement Service Bulletin Number:
MFR Communication Date: 2017-07-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
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