Teflon® seal into the groove. Remove special tool 307-811 and repeat the steps for the other
damaged front support assembly seal. See Figure 20.
307-811

307-811

2037AA

FIGURE 20

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 19 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2

23. Install special tool 307-811 to size the 7 Teflon® seals to the input shaft. See Figure 21.
• Allow the special tool to stay on the input shaft until final assembly.

307-811

2037BB

FIGURE 21

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 20 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2

Torque Converter Input Shaft Seals - Replace Only As Needed If Damaged
24. Install special tool 307-809 and adjust it to align the bottom edge of the tool with the top end of the
groove of the Teflon® seal being replaced. See Figure 22.

307-809

2037CC

FIGURE 22
25. Install a new Teflon® seal on special tool 307-809. Using the top half of the special tool, slide the
Teflon® seal into the groove. Remove the special tools and repeat the steps for the other damaged
torque converter seals. See Figure 23.
307-809
307-809

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2037DD

FIGURE 23

STUD FOR
MISSING NUT
PLACE COPY HERE

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021

PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 21 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2

26. Using the special tool 307-809 and 307-810, size the input shaft torque converter Teflon® seals with a
two step process. See Figure 24.
1. Using special tool 307-809, pre-size the input shaft torque converter Teflon® seals.
2. Using special tool 307-810, final size the input shaft torque converter Teflon® seals.

1

2

307-810

307-809

2037EE

FIGURE 24
27. Install the new torque converter hub seal on special tools 205-1018 and 307-807. Using the special
tools and a rubber mallet, install the new torque converter hub seal. See Figure 25.
205-1018
205-1018
307-807
307-807

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
NEW TORQUE
CONVERTER HUB SEAL

PLACE COPY HERE
2037FF

FIGURE 25

PLACE COPY HERE
PLACE COPY HERE

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021

ATTACHMENT III
PAGE 22 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2

28. Install the new front support-to-case seal. Lubricate the seal with petroleum jelly. See Figure 26.
FRONT SUPPORT
ASSEMBLY

PETROLEUM JELLY
NEW FRONT SUPPORT
TO CASE SEAL

2037GG

FIGURE 26
29. Install special tools 307-741 and 307-741-01 onto the front support assembly. See Figure 27.
307-741

1
307-741-01

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE2037II
COPY HERE

FIGURE 27

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021

PLACE COPY HERE

ATTACHMENT III
PAGE 23 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2

30. Install special tool 307-797 in the location shown. See Figure 28.

307-797

2037HH

FIGURE 28
31. Lubricate the transmission case-to-front support sealing surface, and the Teflon® seals with petroleum
jelly. See Figure 29.

PETROLEUM
JELLY
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2037JJ

FIGURE 29

PLACE COPY HERE
PLACE COPY HERE

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021

PLACE COPY HERE

ATTACHMENT III
PAGE 24 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2

32. Using the special tools 307-741 and 307-741-01, install the front support into the transmission case.
Rotate the input shaft while aligning the front support to the special tool guide pin 307-797.
See Figure 30.
307-741

307-797
307-741-01

2037KK

FIGURE 30

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 25 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2

33. Install special tool 307-797 studs, washers and nuts in the location shown. See Figure 31.
• Tighten the special tool 307-797 nuts evenly to seat the front support assembly to the
transmission case.

307-797

x3

2037LL

FIGURE 31
34. Install the new front support assembly bolt washers. See Figure 32.

x12

STUD FOR
MISSING
NUT
2037MM

FIGURE 32

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 26 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2

35. With the special tools 307-797 installed, hand tighten the front support bolts in a crisscross pattern.
• Remove the special tools 307-797 and install the front support bolts hand tight. See Figure 33.
307-797

x4

x12

2037NN

FIGURE 33
36. Tighten the bolts in the sequence shown. See Figure 34.
• Torque: 30 lb.ft (40 Nm).
9

12

6

16
15

3

1
14

STUD FOR
MISSING NUT

4
11
7

8

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE

5
2

13

10

PLACE COPY HERE
PLACE COPY HERE
2037OO

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021

FIGURE 34

ATTACHMENT III
PAGE 27 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2

37. Using special tool 307-651 and a floor crane, install the torque converter. See Figure 35.
1. Horizontal pin is in the bottom hole.
2. Vertical pin prevents part movement.

2
307-651

1

2037C

FIGURE 35

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 28 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2

38. Install special tool 307-346 to hold the torque converter. See Figure 36.

307-346

2037QQ

FIGURE 36
39. Install the transmission fluid pump seal. See Figure 37.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2037N

FIGURE 37

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021

STUD FOR

ATTACHMENT III
PAGE 29 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2

NOTE: Use a 10ep Torx Plus® socket for the transmission fluid pump bolts.
40. Install the transmission fluid pump and the bolts. See Figure 38.
• Torque: 97 lb.in (11 Nm).

x3

2037M

FIGURE 38
41. Install the intermediate sensor A. Please follow the WSM procedures in Section 307-01B.
42. Install the main control valve body. Please follow the WSM procedures in Section 307-01B.
43. Remove the transmission from the mounting stand and install the transmission into the vehicle. Please
follow the Workshop Manual (WSM) procedures in Section 307-01B.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
parts replaced under this FSA must be scrapped in accordance with all applicable local, state and
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021

Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121

March 2020
Customer Satisfaction Program 21B03
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?

On your vehicle, a bearing within the transmission could wear prematurely,
resulting in rough shifts.

What is the effect?

This bearing wear may result in a wrench light. As damage progresses, the
transmission may only be capable of limited vehicle speed or may not
engage in forward or reverse.

What will Ford and
your dealer do?

In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to replace the planetary one and ring gear assembly free of
charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until March 31, 2022
regardless of mileage. Coverage is automatically transferred to subsequent
owners.

How long will it take?

The time needed for this repair is approximately two days. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle may require an inspection to
determine if additional parts need to be ordered.

What should you do?

Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 21B03. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access owner.ford.com
for dealer addresses, maps, and driving instructions.

© Copyright 2021 Ford Motor Company

What should you do?
(continued)

Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this service action
performed on a timely basis. Therefore, please have this service action
performed as soon as possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.

COVID-19
(CORONAVIRUS)

Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.

Do you need a rental
vehicle?

Your dealer is authorized to provide a rental vehicle (non-commercial and
non-fleet vehicles) for your personal transportation at no charge (except for
fuel, insurance, and tax) while your vehicle is at the dealership for repairs.
Please see your dealer for guidelines and limitations.

Have you previously
paid for this repair?

If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this service action performed to ensure the
correct parts were used.
If the previously paid for repair was performed before the date of this letter,
you may be eligible for a refund. Refunds will only be provided for service
related to replace the planetary one and ring gear assembly. To verify
eligibility and expedite reimbursement, give your paid original receipt to your
dealer before September 30, 2021. To avoid delays, do not send receipts to
Ford Motor Company.

What if you no longer
own this vehicle?

If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.

© Copyright 2021 Ford Motor Company

Can we assist you
further?
(continued)

For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please
contact our Motorhome Customer Assistance Center toll free at
1-866-906-9811. Representatives are available 24 hours a day.

Thank you for your attention to this important matter.
Ford Customer Service Division

© Copyright 2021 Ford Motor Company