NHTSA ID Number: 10191183
Manufacturer Communication Number: 21B03-S2
TSB/Document Date: 2021-05-04
Summary
Certain 2020 Model Year Super Duty F250-F600 Vehicles Equipped with a 10R140 Transmission - Number One Planetary and Ring Gear Assembly Additional vehicles are now eligible for this repair. Vehicles with a 4.30 axle gear ratio, Vehicles with a 4.10 axle gear ratio, Vehicles with a 4.88 axle gear ratio, Emergency vehicles and wrecker vehicles.
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
•
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
© Copyright 2021 Ford
Motor Company
ATTACHMENT III
PAGE 1 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
CERTAIN 2020 MODEL YEAR SUPER DUTY F250-F600 VEHICLES EQUIPPED
WITH A 10R140 TRANSMISSION — NUMBER ONE PLANETARY AND RING GEAR
ASSEMBLY
SERVICE PROCEDURE
Unique Tools
205-1018 Installation Tube
307-309 Remover,Torque Converter Seal
307-346 Retainer, Torque Converter
307-651 Bracket, Pump Remover/Installer
307-741 Spring Compressor, F Clutch
307-741-01 Remover, Front Support and Cover
307-797 Installer, Alignment Studs (3) and Alignment Pin (All 10R)
307-807 Installer Converter Seal
307-798 Remover/Installer One Way Clutch
307-811 Pusher and sizer, F2 Seal Guide
307-809 Pusher and sizer, F0 Seal Guide
307-810 Pusher and sizer, F9 Seal Guide
1. Remove the transmission from the vehicle. Please follow the Workshop Manual (WSM) procedures in
Section 307-01B.
NOTE: Special instructions due to trans filter supply constraints:
• For all UNSOLD/in-stock vehicles: reinstall and reuse the transmission fluid filter from the vehicle.
• For all SOLD vehicles - use the following table and See Figure 1.
Vehicle Mileage
Less than 20,000 miles
Greater than 20,000 miles
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021
Normal Wear
Reuse Trans. Filter
Replace Trans. Filter
Excessive Wear
Replace Trans. Filter
Replace Trans. Filter
ATTACHMENT III
PAGE 2 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
REUSE - NORMAL WEAR
REPLACE - EXCESSIVE WEAR
2037RR
FIGURE 1
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 3 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
2. Place the transmission on a mounting stand. See Figure 2.
2037A
FIGURE 2
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 4 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
3. Rotate the transmission in a vertical position, then remove the special service tool 307-346.
See Figure 3.
307-346
2037B
FIGURE 3
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021
PLACE COPY HERE
ATTACHMENT III
PAGE 5 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
4. Using special service tool 307-651 and a floor crane, remove the torque converter. See Figure 4.
1. Horizontal pin is in the bottom hole.
2. Vertical pin prevents part movement.
2
307-651
1
2037C
FIGURE 4
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 6 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
5. Inspect the torque converter. If you answer yes to any of the following questions a new or
re-manufactured torque converter must be installed. See Figure 5.
• Does the sealing surface have a groove worn from the seal?
• Has a torque converter malfunction been determined based on complete diagnostic procedures?
• Is the torque converter stud or studs, threaded pads, impeller hub or bushing damaged?
• Is there evidence of water or antifreeze contamination?
• Does the torque converter exhibit external discoloration (due to overheating)?
• Overheat discoloration would be a darker color with possible bluing.
• Discoloration would be a different color than the rest of the torque converter.
2037D
FIGURE 5
6.Remove the main control valve body. Please follow the WSM procedures in Section 307-01B.
7. Remove the intermediate sensor A. Please follow the WSM procedures in Section 307-01B.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 7 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
NOTE: Use a 10ep Torx Plus® socket for the transmission fluid pump bolts.
8. Remove the bolts and the transmission fluid pump. See Figure 6.
x3
2037M
FIGURE 6
9. Remove the transmission fluid pump seal. See Figure 7.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2037N
FIGURE 7
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021
STUD FOR
ATTACHMENT III
PAGE 8 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
10. Remove the front support assembly bolts. See Figure 8.
• Discard the front support assembly bolt washers.
2
x16
x16
1
2037O
FIGURE 8
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021
PLACE COPY HERE
ATTACHMENT III
PAGE 9 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
11. Using special tool 307-741 and 307-741-01, separate the front support assembly from the
transmission case and remove the final support assembly. Remove special tools 307-741 and
307-741-01. See Figure 9.
SHORT FRONT SUPPORT
AND COVER REMOVER
1
307-741-01
307-741
LONG FRONT SUPPORT
AND COVER REMOVER
2037P
FIGURE 9
12. Remove and discard the front support-to-case seal. See Figure 10.
STUD FOR
MISSING NUT
STUD FOR
2037Q
MISSING
NUT
FIGURE 10
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 10 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
13. Using special tools 307-309, 307-741-01 and 307-798, remove and discard the converter hub seal.
See Figure 11.
307-741-01
307-309
307-798
2037R
FIGURE 11
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 11 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
14. Using a magnet, remove the A clutch assembly. See Figure 12.
A CLUTCH
ASSEMBLY
2037S
FIGURE 12
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 12 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
15. Using a pick, remove the number one planetary carrier snap ring. See Figure 13.
NUMBER ONE
PLANETARY CARRIER
NUMBER ONE PLANETARY
CARRIER SNAP RING
2037T
FIGURE 13
16. Using two pick hooks inserted into holes on the outside gear, remove and discard the number one
planetary carrier. See Figure 14.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2037U
FIGURE 14
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021
PLACE COPY HERE
ATTACHMENT III
PAGE 13 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
NOTE: The ink marks must be aligned or a transmission vibration can occur.
17. Using two pick hooks, install the new number one planetary carrier with the ink markings aligned.
See Figure 15.
INK MARKS
TO ALIGN
2037V
FIGURE 15
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 14 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
18. Using a long flat head screwdriver, install the number one planetary carrier snap ring. Be sure that
the snap ring is fully seated. See Figure 16.
NUMBER ONE PLANETARY
CARRIER SNAP RING
2037X
FIGURE 16
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 15 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
19. Soak the A clutch plates in clean transmission fluid and then install the A clutch assembly.
See Figure 17.
1. Pressure Plate.
2. Friction Plates.
3. Separator Springs.
4. Steel Plates.
5. Apply Plate (select fit).
6. Wave Spring.
6
5
3
4
2
1
4
2037W
FIGURE 17
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 16 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
20. Inspect the input shaft seals for damage. See Figure 18. Do any of the input shaft seals show signs of
damage?
1. Torque converter seals.
2. Front support assembly seals.
If YES - Remove the damaged seals, then proceed to Step 21.
If NO - Proceed to Step 27.
x2
1
x7
2
2037Y
FIGURE 18
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 17 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
Front Support Assembly Input Shaft Seals - Replace Only As Needed If Damaged
21. Install special tool 307-811 and adjust it to align the bottom edge of the tool with the top end of the
groove of the Teflon® seal being replaced. See Figure 19.
307-811
2037Z
FIGURE 19
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2021
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 18 OF 29
CUSTOMER SATISFACTION PROGRAM 21B03-S2
22. Install a new Teflon® seal on special tool 307-811. Using the top half of special tool 307-811, slide the
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TSB/Document ID: 21B03-S2
Replacement Service Bulletin Number:
MFR Communication Date: 2021-04-15
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
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