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NHTSA ID Number: 10190795

Manufacturer Communication Number: SMB31-006-2021-0

TSB/Document Date: 2021-04-26

Summary

This is a Service Manager Bulletin: Shipping and Handling of Volvo BEV Battery Packs to Global Battery Solutions (GBS)

VOLVO CAR
SERVICE AND PARTS BUSINESS
Service Manager Bulletin

TITLE:
Shipping and Handling of Volvo Lithium-ion Battery Electric Vehicle (BEV)

Battery Packs to Global Battery Solutions (GBS)

GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
31
006
Warranty
United States
REVISIONS:
ISSUE DATE:
STATUS DATE:
Updated battery supplier and shipping information
2021-02-15
2021-03-01
Page 1 of 15

“Right first time in Time”

Attention Volvo Parts Managers and Service Managers

There may come a time where a Customer Vehicle will require Technical Service and you will be

instructed to replace and ship a defective lithium Battery Electric Vehicle (BEV) battery directly to our

Supplier for Technical Evaluation.

Note: All Volvo Lithium-ion Battery Electric Vehicle (BEV) Batteries will be part of our Volvo

Technical Helpdesk Prior Approval Process.

The failed Battery Electric Vehicle (BEV) battery must be shipped directly to the Volvo Battery

Center, operated by Global Battery Solutions (GBS), at the address indicated below and on the

shipping labels attached.

VOLVO LITHIUM-ION BATTERY ELECTRIC VEHICLE (BEV) BATTERY PACK SHIPPING

AND HANDLING GUIDELINES:

Remove the replacement battery from the shipping container and follow instructions as outline in VIDA

for vehicle installation.

HANDLING:

Ensure the replacement crate is kept in its original condition. The replacement battery pack shall be

removed from its original packaging and installed in the vehicle as soon as possible in order to maintain

protection against mechanical impact or tampering.
Produced and printed in the USA and available as an electronic document.

© 2021 VOLVO CAR USA, LLC
Service Manager Bulletin 31-006

Once the replacement battery is removed, store this container in a safe and secure place to be used for

the transportation of the defective Battery Electric Vehicle (BEV) battery.

• Do not remove or cover up any of the hazmat shipping labels on the outside of the replacement

container.

• Do not damage the replacement crate.

• Do not stack anything on top of the replacement crate.

• The battery pack shall always be kept in an upright position.

• If you damage the crate you will be charged for a replace crate of $250 plus shipping and hazmat

labeling cost.

Carefully insert the defective Battery Electric Vehicle (BEV) battery in the replacement crate as soon as

possible and move this crate to a safe and secure staging location.

It is mandatory the defective Battery Electric Vehicle (BEV) battery be shipped to GBS within 2 days of

receiving the replacement battery. The defective battery must be received by GBS 7 days of receipt of

the replacement battery.

SHIPPING:

All core shipments to the Battery Center must include a proper core report. Without the core report core

credit will not be given. See the Core Return Procedure chapter in the Parts Policy and Procedure manual,

found on the Retailer Portal, for instructions on how to create a core report and core packing list.

If you are provided an RMA number from the Volvo Technical Helpdesk via of the open VR Case.

Please complete the attached FedEx VICS Bill of Lading. Retailers only need to fill out their return

address and the RMA number.

If you are not provided an RMA number then proceed with shipping the core back to the Volvo Battery

Center. Complete the attached FedEx VICS Bill of Lading and update the return address.

All other information is pre-filled. Do not alter any information on this Bill of lading. Located at the end

of this bulletin are 4 GBS return shipping labels pre-addressed to Global Battery Solutions.

• Cut out one of the labels.

• Fill out this label completely. Ensure the RMA Number is on the label.

• Secure the label to the outside of the replacement container.

• Contact the FedEx Freight at the number below and request a pick-up: FedEx Freight Customer

Service 1.866.393.4585

Ship to:

Global Battery Solutions

581 Ottawa Ave, Suite 100

Holland, MI 49423

Attention: Stacy Trott

Once the FedEx Driver arrives, it is important to give the driver the completed FedEx Bill of Lading and

a copy of the Safety Data Sheet. You can print a copy of the Safety Data Sheet from SMB 31-001A.

Page 2 of 15
2021-03-01
Service Manager Bulletin 31-006

You should also attach a copy of the Safety Data Sheet to the outside of the replacement shipping crate

using the Volvo Poly Bags 7777563.

Warranty and Technical Documents

These Documents must be included inside the crate with the defective battery.

• Technical Helpdesk Vehicle Report - (mandatory) see sample below.

• Shipping Label affix to the outside of the replacement crate. (mandatory)

• Material Data Safety Sheets affix to the outside of the replacement crate. (mandatory)

• Copy of the original Repair order-see sample below.

Note: Failure to include the above documents may result in the package being returned at retailer

expense.
2021-03-01
Page 3 of 15
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 

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

  

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    

 

  

 

  



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     



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   

 

  

  

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


 EMERGENCY PHONE NUMBER
CONTACT: CHEMTREC
800-424-9300






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
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





 

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 









  





 

     


 
    

 

       

  

 

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TSB/Document ID: SMB31-006-2021-0

Replacement Service Bulletin Number:

MFR Communication Date: 2021-03-04

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: STRUCTURE

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[Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
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Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
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Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations
2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently

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2026 BOSSCOMM IF745 Scanner Diagnostic Tool, Check Engine Code Reader with 6 Resets, ABS Bleeder/Oil/EPB/SAS/Throttle/Battery, Scanner Diagnostic Tool for Vehicles, Lifetime Free Update, Auto VIN

【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.

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