Service Procedure [Continued]
E. Repair of DTCs related to Campaign T21.
1. Compare the list of current DTCs with the list of preexisting DTCs recorded
before the flash process. Are the current DTCs the same as the preexisting DTCs
recorded before the flash process?
 Yes, all current DTCs are the same as preexisting DTCs. Campaign T21 is
complete. Do not perform any additional repairs. Proceed to Step 4.
 No, one or more DTCs are new active DTCs which were not present prior to
the flash process. Continue with Step 2.
2. Compare only the new active DTCs with the list of DTCs related to campaign
T21. Any preexisting DTCs are not related to completion of campaign T21 and
are not to be considered.
List of DTCs related to Campaign T21
 P0105
 P1610
 P2030
 P0110
 P1611
 P2032
 P0115
 P1612
 P2034
 P0180
 P1615
 P2036
 P0190
 P1617
 P2038
 P0201
 P1630
 P2040
 P0202
 P2008
 P2041
 P0203
 P2009
 P2042
 P0204
 P2011
 P2043
 P0205
 P2013
 P2045
 P0300
 P2014
 P2047
 P0500
 P2016
 P2051
 P0600
 P2017
 P2057
 P1105
 P2018
 P2061
 P1222
 P2020
 P2062
 P1234
 P2021
 P2066
 P1353
 P2023
 P2067
 P1480
 P2025
 P2068
 P1482
 P2026
 P2088
 P1520
 P2028
 P2090






















P2091
P2100
P2104
P2113
P2114
P2115
P2116
P2117
P2123
P2124
P2132
P2133
P2134
P2135
P2136
P2137
P2139
P2140
P2141
P2142






















P2143
P2144
P2145
P2149
P2152
P2153
P2195
P2197
P2198
P2199
P2203
P2204
P2208
P2209
P2210
P2211
P2214
P2217
P2218
P2219

Emissions Recall T21 – Reprogram Engine Control Unit
 P2220
 P2243
 P2338

 P2221
 P2244
 P2339

 P2222
 P2306
 P2342

 P2223
 P2319
 P2343

 P2224
 P2321
 P2347

 P2225
 P2322
 P2350

 P2226
 P2323
 P2353

 P2227
 P2324
 P2355

 P2228
 P2325
 P2356

 P2229
 P2329
 P2358

 P2230
 P2332
 P2359

 P2232
 P2333
 P2500


P2501
P2502
P2511
P2514
P2521
P2526
P2527
P2574
P2575
P2576
P2577
P2578

Page 19
 P2663
 P2670
 P2671
 P2672
 P2673
 P2679
 P2817
 P2822
 P2823

3. Are any of the new active DTCs shown in the list of DTCs related to campaign
T21?
 Yes, If any new active DTCs are listed as DTCs related to campaign T21
those DTCs must be corrected. Obtain prior approval in the form of a related
recall LOP before making repairs, otherwise your claim for additional
components/repairs may be rejected. Once DTC related repairs are completed
and DTCs have been cleared, continue with step 4.
 No, the new active DTCs are not listed as DTCs related to campaign T21. No
further action is required. Continue with step 4.
4. Turn the ignition to the “OFF” position.
5. Disconnect the wiTECH micro POD II from the vehicle.
6. Remove the battery charger from the vehicle.
7. Return the vehicle to the customer. If preexisting DTCs are still present, explain
to the customer that repair of preexisting DTCs is not covered under this
campaign.
8. Complete Proof of Correction Form for California Residents.

Emissions Recall T21 – Reprogram Engine Control Unit

Page 20

Service Procedure [Continued]
Complete Proof of Correction Form for California Residents:
This recall is subject to the State of California Registration
Renewal/Emissions Recall Enforcement Program. Complete a Vehicle
Emission Recall Proof of Correction Form (Form No. 81-016-1053) and supply
it to vehicle owners residing in the state of California for proof that this recall
has been performed when they renew the vehicle registration.

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will
be used by FCA to record recall service completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation
Number

Time
Allowance

Inspect ECM Software Level Only

18-T2-11-81

0.2 hours

Inspect/Reprogram ECM, Inspect
Air Intake Path/EGR Systems and
Road Test Vehicle.

18-T2-11-82

1.4 hours

18-T2-11-50

0.4 hours

Related
2004 Model Year Only, Inspect Instrument
Cluster Part Number and Retrofit Adapter with
with Transponder Control Unit onto Immobilizer

Add the cost of the recall parts package plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section,
for complete recall claim processing instructions.

Emissions Recall T21 – Reprogram Engine Control Unit

Page 21

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on the
Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by first class mail. They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner letter is attached.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles.
The owner’s name, address and phone number are listed if known. Completed
vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip code,
or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this recall only and is strictly prohibited from all other use.

Emissions Recall T21 – Reprogram Engine Control Unit

Page 22

Additional Information
If you have any questions or need assistance in completing this action, please contact
your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC

This notice applies to your vehicle,

[Model Year and Model]

IMPORTANT EMISSIONS RECALL

VIN XXXXXXXXXXXXXXXXX

Reprogram Engine Control Unit

T21
Dear [Name],

LOGO
VEHICLE PICTURE

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity. The last eight characters
of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Emissions Recall
T21.

FCA US LLC, has determined that certain [2004 - 2006 Model Year Dodge Sprinter] vehicles may
not comply with Federal and California emission regulations/standards.
WHY DOES MY VEHICLE NEED REPAIRS?
In the event of a Mass Air Flow (MAF) adaptation error, the Malfunction Indicator Lamp (MIL)
on your vehicle [1] might not illuminate and the corresponding fault code will not be stored in
the Engine Control Unit (ECU) as required by law. To remedy this issue, the ECU software
must be updated.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will
reprogram the ECU with new software. As part of this recall, your dealer will inspect and may
perform repairs to the air intake system and Exhaust Gas Recirculation (EGR) system if new
Diagnostic Trouble Codes (DTCs) are activated which are directly related to the new ECU
software. In addition, your dealer will require your vehicle for proper check-in, preparation, and
check-out during your visit. The estimated repair time is two hours. Your time is important to
us; please be aware that these steps may require more time. We recommend that you schedule
a service appointment to minimize your inconvenience. Please bring this letter with you to your
dealership.
TO SCHEDULE YOUR FREE REPAIR CALL 1-800-853-1403
OR YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
CALIFORNIA RESIDENTS
The State of California requires the completion of emission recall repairs prior to vehicle
registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of
Correction Form after the Emission Recall service is performed. Be sure to save this form since
the California Department of Motor Vehicles may require that you supply it as proof that the
Emission Recall has been performed.
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you
for your attention to this important matter.
Customer Assistance/Field Operations
Fiat Chrysler Automobiles US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

This notice applies to your vehicle,

[Model Year and Model]

IMPORTANT EMISSIONS RECALL

VIN XXXXXXXXXXXXXXXXX

Reprogram Engine Control Unit

T21
Dear [Name],

LOGO
VEHICLE PICTURE

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity. The last eight characters
of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Emissions Recall
T21.

FCA US LLC, has determined that certain [2004 Model Year Dodge Sprinter] vehicles may not
comply with Federal and California emission regulations/standards.
WHY DOES MY VEHICLE NEED REPAIRS?
In the event of a Mass Air Flow (MAF) adaptation error, the Malfunction Indicator Lamp (MIL)
on your vehicle [1] might not illuminate and the corresponding fault code will not be stored in
the Engine Control Unit (ECU) as required by law. To remedy this issue, the ECU software
must be updated.
Due to a part shortage concern, your vehicle was temporarily suspended from this
Emissions Recall. This is your notification that parts have now become available for this
Emissions Recall, T21. Please contact your dealer to schedule an appointment.
HOW DO I RESOLVE THIS IMPORTANT EMISSIONS ISSUE?
FCA will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will
reprogram the ECU with new software. Your dealer will also inspect your instrument cluster
part number and if applicable, install an adaptor wire harness. As part of this recall, your dealer
will inspect and may perform repairs to the air intake system and Exhaust Gas Recirculation
(EGR) system if new Diagnostic Trouble Codes (DTCs) are activated which are directly related
to the new ECU software. In addition, your dealer will require your vehicle for proper checkin, preparation, and check-out during your visit. The estimated repair time is two hours. Your
time is important to us; please be aware that these steps may require more time. We recommend
that you schedule a service appointment to minimize your inconvenience. Please bring this letter
with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR CALL 1-800-853-1403
OR YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
CALIFORNIA RESIDENTS
The State of California requires the completion of emission recall repairs prior to vehicle
registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of
Correction Form after the Emission Recall service is performed. Be sure to save this form since
the California Department of Motor Vehicles may require that you supply it as proof that the
Emission Recall has been performed.
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you
for your attention to this important matter.
Customer Assistance/Field Operations
Fiat Chrysler Automobiles US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.