NHTSA ID Number: 10190681
Manufacturer Communication Number: W95 Combo
TSB/Document Date: 2021-04-26
Summary
Customer Satisfaction Notification W95 Built to Serve 1" Lift Springs
March 2021
Dealer Service Instructions for:
Customer Satisfaction Notification W95
Built to Serve 1” Lift Springs
Remedy Available
2020
(DT) Ram
1500 Pickup
NOTE: This campaign applies only to the above vehicles equipped with “Built to
Serve Army Edition” (sales code ASG) and "Raised Ride Height" (sales code
XZN).
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may be in Dealer vehicle
inventory. Dealers should complete this campaign on these vehicles before
retail delivery. Dealers should also perform this campaign on vehicles in for
service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The vehicle ride height on about 2,900 of the above vehicles may be lower than
expected.
Copyright 2021, FCA US LLC, All Rights Reserved (djt))
Customer Satisfaction Notification W95
Built to Serve 1” Lift Springs
Page 2
Repair
Replace all four springs.
Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner
in a loaner vehicle if inspection determines that spring replacement is required and
the vehicle must be held overnight.
Parts Information
A part to VIN relationship has been established under the VIN/campaign in Dealer
Connect for ease of part ordering.
Use the table above to identify the proper sales codes for removal and addition.
While spring will vary from vehicle to vehicle, the parts below are common to all
vehicles in this campaign.
Customer Satisfaction Notification W95
Built to Serve 1” Lift Springs
Page 3
Parts Information [Continued]
Part Number
Qty.
Description
06513034AA
4
Front Caliper Adapter Bolt (MSQ 4, 1 bag services 1
vehicle)
06513202AA
2
Front Stabilizer Bar Nut (MSQ 4, 1 bag services
2 vehicles)
06506454AA
2
Halfshaft Nuts
06506557AA
2
Upper Ball Joint Nuts
06104264AA
1
Track Bar Bolt (MSQ 3, 1 bag services 3 vehicles)
Parts Return
No parts return required for this campaign.
Special Tools
The following special tools are required to perform this repair:
8677
Ball Joint Remover
9362
NPN
wiTECH Software
NPN
wiTECH MicroPod II
NPN
NPN
wiTECH Software
Customer Satisfaction Notification W95
Built to Serve 1” Lift Springs
Page 4
Service Procedure
A. Front Suspension Remove
1. Disconnect and isolate the negative battery cable.
2. Raise and support the vehicle.
3. Remove all four wheels and tires.
4. Remove the wiring harness
retainers from the top of the shock
(Figure 1).
HARNESS
RETAINERS
5. Apply penetrating oil to the shock
shaft at the nut.
6. Add a paint mark to the coil
spring, shock top plate, and frame
pocket.
Figure 1 – Wiring Harness on Shocks
7. Have a helper apply brake pressure
and remove and DISCARD the
halfshaft nut (2) (Figure 2).
Figure 2 – Halfshaft Nut
Customer Satisfaction Notification W95
Built to Serve 1” Lift Springs
Page 5
Service Procedure [Continued]
8. Remove the three shock absorber
upper nuts (1) (Figure 3).
Figure 3 – Upper Shock Absorber Nuts
9. Remove the lower shock nut and
bolt (1) (Figure 4).
Figure 4 – Lower Shock Absorber Bolt
and Nuts
CAUTION: Never allow the disc brake caliper to hang from the brake
hose. Damage to the brake hose will result. Provide a suitable support to
hang the caliper securely.
Customer Satisfaction Notification W95
Built to Serve 1” Lift Springs
Page 6
Service Procedure [Continued]
10. Remove and DISCARD the two
front caliper adapter bolts (5)
(Figure 5).
Figure 5 – Front Caliper Adapter Bolts
11. Remove the wheel speed sensor wire from the clips on the brake hose, knuckle,
and frame.
12. Remove and hang the front caliper and adapter assembly.
13. Remove the front brake rotor bolt
(1) (Figure 6).
14. Remove the brake rotor.
Figure 6 – Front Brake Rotor Bolt
Customer Satisfaction Notification W95
Built to Serve 1” Lift Springs
Page 7
Service Procedure [Continued]
15. Remove and DISCARD the upper
ball joint nut and separate the
upper ball joint from the knuckle
using Ball Joint Remover 8677
(Figure 7).
BALL JOINT REMOVER 8677
Figure 7 – Ball Joint Remover 8677
16. Disconnect the stabilizer bar link
from the lower control arm (2)
(Figure 8).
Figure 8 – Stabilizer Bar Link Nut
17. Remove the shock absorber assembly.
18. Compress the coil spring in a suitable spring compressor.
Customer Satisfaction Notification W95
Built to Serve 1” Lift Springs
Page 8
Service Procedure [Continued]
CAUTION: Never use impact or high speed tools to remove the shock rod
nut. Damage to the shock internal bearings can occur.
19. Have a helper support the shock
absorber (8) from below, hold the
shock rod with a suitable socket
then use tool 9362 to remove the
shock rod nut (1) (Figure 9).
20. Remove the upper shock mount
(2), the upper spacer (3), the shield
(4), the spring isolator (5), the
jounce bumper (6), and the shock
absorber (8) (Figure 9).
21. Release the spring compressor and
remove the coil spring.
Figure 9 – Shock Absorber Assembly
Customer Satisfaction Notification W95
Built to Serve 1” Lift Springs
Page 9
Service Procedure [Continued]
B. Front Suspension Install
NOTE: In any instance where a bolt is through a rubber bushing, the bolt must be
torqued with the vehicle at normal ride height.
1. Transfer the upper and lower spring cushions from the old coil spring to the
new one as needed.
2. Compress the new coil spring in a suitable spring compressor.
3. Have a helper position the shock
absorber to the coil spring from
below and verify that the coil
spring lower end is correctly
aligned to the spring stop as shown
(Figure 10).
4. Align the paint marks, and install
the jounce bumper (6), the spring
isolator (5), the shield (4), the
upper spacer (3), the upper shock
mount (2), and the shock rod nut
(1) (Figure 9).
Figure 10 – Align Coil Spring
CAUTION: Never use impact or high speed tools to remove the shock rod
nut. Damage to the shock internal bearings can occur.
5. Have a helper support the shock absorber from below, hold the shock rod with a
suitable socket, then use the Strut Nut Wrench 9362 to install the shock rod nut
(1) (Figure 9). Tighten to 35 N·m (26 ft. lbs.).
6. Release the spring compressor and remove the shock assembly from the spring
compressor.
7. Install the completed assembly to the vehicle, aligning the paint marks.
Customer Satisfaction Notification W95
Built to Serve 1” Lift Springs
Page 10
Service Procedure [Continued]
8. Position the lower clevis to the lower control arm shock bushing.
9. Install the three shock absorber upper nuts (1) (Figure 2). Tighten to 70 N·m
(52 ft. lbs.).
10. Install the shock absorber lower bolt (1) and nut but do not tighten at this time
(Figure 4).
NOTE: When positioning the steering knuckle to the upper ball joint make
sure the half shaft splines smoothly and fully engage the hub and bearing
splines.
11. Seat the wiring harness retainers to the shock mount studs (Figure 1).
12. Insert the upper ball joint stud into the steering knuckle, then install the new
upper ball joint nut. Tighten the nut to 35 N·m + 180° (26 ft. lbs. + 180 °).
13. Place the stabilizer bar link lower ball stud through the lower control arm.
14. Install a new stabilizer bar link upper nut (1) (Figure 8). Tighten the nut to 119
N·m (88 ft. lbs.).
15. Secure the wheel speed sensor wire to the clips on the brake hose, knuckle, and
frame.
16. Position the brake rotor over the wheel studs and seat it against the hub and
bearing.
17. Install the front brake rotor bolt (1) (Figure 6). Tighten to 10 N·m (7 ft. lbs.).
18. Install the caliper adapter with the caliper as an assembly to the vehicle using
new bolts. Tighten the bolts to 80 N·m + 55° (59 ft. lbs. + 55 °).
19. Install the halfshaft nut (1) (Figure 2).
20. Have a helper apply brake pressure and tighten the halfshaft nut (2) (Figure 2)
to 250 N·m (184 ft. lbs.).
Customer Satisfaction Notification W95
Built to Serve 1” Lift Springs
Page 11
Service Procedure [Continued]
21. Repeat for the other side of the vehicle.
22. Clean wheel mounting surface of any corrosion or dirt.
23. Position the tire and wheel assembly against the hub and install the six wheel
lug nuts.
24. Tighten the six wheel lug nuts in a star pattern to 176 N·m (130 ft. lbs.).
25. With the vehicle at ride height, tighten the shock absorber lower nut. Tighten
the nut to 168 N·m (124 ft. lbs.).
26. Repeat for the other side of the vehicle.
C. Rear Spring Remove
1. Support the axle with a suitable holding fixture.
2. Remove the shock absorber lower
bolts (1) and nuts from both sides
(Figure 11).
Figure 11 – Rear Shock Lower Bolt and
Nut
Customer Satisfaction Notification W95
Built to Serve 1” Lift Springs
Page 12
Service Procedure [Continued]
3. Disconnect the stabilizer bar links
from the frame by removing the
stabilizer bar link upper bolts (1)
(Figure 12).
Figure 12 – Stabilizer Bar Link Upper
Bolt
4. Remove the bolt from the axle end
of the track bar and DISCARD
(Figure 13).
TRACK BAR BOLT
Figure 13 – Track Bar Bolt
NOTE: Do not lower the axle more than the brake hose slack allows; brake hose
damage could occur.
5. Lower the axle support and remove the springs and isolators.
Customer Satisfaction Notification W95
Built to Serve 1” Lift Springs
Page 13
Service Procedure [Continued]
D. Rear Spring Install
NOTE: In any instance where a bolt is through a rubber bushing, the bolt must
be torqued with the vehicle at normal ride height.
1. Transfer the isolators from the old springs as needed. Position the new springs
to the frame and the axle perches.
2. The new coil spring must be
installed so that the isolator
locating tabs (1), (3) are positioned
through the corresponding holes in
the spring pocket and the coil
spring end (2) must be positioned
as shown (Figure 14).
3. Raise the axle assembly.
4. Align the shock absorber lower
bolt hole to the axle bracket then
install the shock absorber lower
bolt (1) and nut but do not tighten
at this time (Figure 11).
Figure 14 – Spring Positioned On Perch
5. Align the stabilizer bar link upper bolt hole to the frame then install stabilizer
bar link upper bolt (1) but do not tighten at this time (Figure 12).
6. Align the track bar and install the bolt and nut but do not tighten at this time
(Figure 13).
7. Remove the rear axle holding fixture.
8. Remove the support and lower the vehicle.
9. Tighten the stabilizer bar link upper bolt to 55 N·m (41 ft. lbs.).
Customer Satisfaction Notification W95
Built to Serve 1” Lift Springs
Page 14
Service Procedure [Continued]
10. Tighten the shock absorber lower bolt to the proper 140 N·m (103 ft. lbs.).
11. Install the NEW track bar bolt. Tighten the bolt to 172 N·m (127 ft. lbs.).
12. Align the vehicle suspension.
E. Add sales code to VIN
1. Connect to DealerCONNECT.
2. Select “Service” tab.
3. Select “Single VIN Inquiry”.
4. Add the vehicles VIN in the required field, then enter mileage, and submit.
5. Select the “Options” tab. Note the four spring codes. See sales code table in
the Parts Information section of this document.
6. Return to the “Service” tab. Scroll down to the “Warranty Administration”
section.
7. Select “Vehicle Option Updates” under warranty.
8. Enter the VIN then select view.
9. Select the new sales code from the “Available Vehicle Options” list, then
add to the “Selected Vehicle Option”. See sales code table in the Parts
Information section of this document.
10. Highlight the selected sales code then click “save”.
Customer Satisfaction Notification W95
Built to Serve 1” Lift Springs
Page 15
F. Restore Vehicle Configuration
1. Connect the wiTECH micro pod II to the vehicle data link connector.
2. Place the ignition in the “RUN” position.
3. Open the wiTECH 2.0 website.
4. Enter your “User id” and “Password” and your “Dealer Code”, then select
“Sign In” at the bottom of the screen. Click “Accept”.
5. From the “Vehicle Selection” screen, select the vehicle to be updated.
6. Select “Guided Diagnostics”.
7. Select “Restore Vehicle Configuration”.
8. Clear fault codes.
9. Disconnect the wiTECH micro pod II from the vehicle data link connector.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use the following labor operation number and time allowance:
Replace Front and Rear Coil Springs
Labor Operation
Number
Time
Allowance
02-W9-51-82
4.2 hours
Add the cost of the campaign parts package plus applicable dealer allowance to
your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.
Customer Satisfaction Notification W95
Built to Serve 1” Lift Springs
Page 16
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch, those with a phone number,
city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.
Customer Satisfaction Notification W95
Built to Serve 1” Lift Springs
Page 17
Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC
This notice applies to your vehicle,
CUSTOMER SATISFACTION NOTIFICATION
Built to Serve Lift Springs
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
W95
LOGO
VEHICLE PICTURE
Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain 2020 (DT) Ram
1500 Pickup vehicles equipped with raised ride height suspension.
WHY DOES MY VEHICLE NEED REPAIRS?
Some vehicles with the Built to Serve Army Edition and a Raised Ride Height sales code were
not assembled with the proper springs, leading to a lower ride height than expected.
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
QR Code
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will replace all 4 coil springs in the suspension. The estimated repair time is five hours. In
addition, your dealer will require your vehicle for proper check-in, preparation, and check-out
during your visit, which may require more time. Your time is important to us, so
we recommend that you schedule a service appointment to minimize your inconvenience.
Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN W95.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
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TSB/Document ID: W95 Combo
Replacement Service Bulletin Number:
MFR Communication Date: 2021-03-30
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SUSPENSION
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