NHTSA ID Number: 10190169
Manufacturer Communication Number: NTB15-049W
TSB/Document Date: 2021-04-09
Summary
TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Figure 29
56. Confirm the POI location displays.
EXAMPLE
Figure 30
57. If the “Connected Search” does not complete successfully:
If the vehicle has been sold, the customer will need to be enrolled in
NissanConnectSM Services for the SOS light to be illuminated and for
NissanConnectSM Services to be enabled. Refer to SOS Light Diagnosis
Information on page 23.
If TCU registration with SXM has just been performed, please allow up to 48 hours
and try again. If the customer is enrolled in NissanConnectSM Services, make sure
they are informed features may not be available for up to 48 hours.
For an unsold vehicle, call NissanConnectSM Services Powered by SiriusXM at
1-844-711-8100.
58. Turn the ignition OFF.
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NTB15-049W
CHECK OFF SHEET
IMPORTANT:
If all of the steps below are not completed, telematics services will not operate
properly.
Follow all of the steps in this bulletin and use the Check OFF Sheet provided below.
If the TCU was replaced and the steps were not followed, the warranty claim will be
charged back to the dealer.
Please staple completed Check OFF Sheet to repair order.
Perform the following if TCU has been replaced:
Complete the Applied Vehicle-specific Action in the order listed.
Check off the Action as performed.
CHECK
BOX
APPLIED VEHICLES
ACTION
1
All Vehicles
Write VIN to TCU
(1)
2
2018 - 2021 Altima
2018.5 - 2020 Armada *
2019 - 2021 GT-R
2018 - 2021 LEAF
2018 - 2021 Maxima
2018 - 2021 Murano
2018 - 2020 Pathfinder
2018 - 2020 Rogue
2018 - 2019 Rogue Hybrid
2018.5 - 2021 Rogue Sport *
2018 - 2019 Titan/Titan XD
Configure TCU
(2)
3
2016 - 2021 Altima
2018 - 2020 Armada
2016 - 2021 Maxima
2017 - 2021 Murano
2017 - 2020 Pathfinder
2018 - 2020 Rogue
2018 - 2019 Rogue Hybrid
2018.5 – 2021 Rogue Sport*
2016 - 2019 Titan/Titan XD
Register Intelligent Key
(3)
4
All Vehicles
Turn ON TCU
(4)
5
All Vehicles
Register TCU with SXM
(5)
(1) Refer to page 8, step 16, Section Write VIN to TCU
(2) Refer to page 9, section Configure TCU
(3) Refer to page 13, step 32, Section Intelligent Key Registration
(4) Refer to page 14, section Turn ON TCU
(5) Refer to page 17, section TCU Registration
* If TCU ID begins with "2047"
21/26
NTB15-049W
Manually Enter VIN Data (if needed)
This is needed ONLY if automatic “SAVE VIN DATA” or “WRITE VIN (SAVED DATA)” did
not complete correctly.
1. Select WRITE VIN (MANUAL
INPUT).
2. Select Start.
Step
1
Step
2
Figure 1a
3. Enter the VIN.
a) Touch the VIN (1ST TIME)
input field and type in the VIN.
Step
4
b) Touch the VIN (2ND TIME)
input field and type in the VIN
again.
Step
3
4. Select Start.
Figure 2a
5. Select End.
Step
5
Return to step 20 on page 9.
Figure 3a
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NTB15-049W
SOS Light Diagnosis Information (if needed)
Light not
illuminated
NOTE: Dealer Demo mode will expire two months after the
Vehicle Build Date. All services will be disabled including the
SOS light. Do NOT replace the TCU.
Perform the steps below if the SOS light is not illuminated.
1. With the vehicle in an area of known good cellular
reception, use C-III plus to confirm the TCU is turned ON.
Figure 4a
2. Go to https://owners.nissanusa.com/nowners/vinlookup/dealervinlookup.
3. Enter the VIN.
Vehicle is shown as not enrolled:
The customer is not enrolled in NissanConnectSM Services. Have the customer
enroll, and then confirm the SOS light illuminates.
NOTE: It may take up to 48 hours for the services to be activated and the SOS
light to illuminate after enrollment is completed. Ensure the customer is informed
that NissanConnectSM Services features may not be available for up to 48 hours.
“VIN not found” displays:
The vehicle needs to be registered in the Nissan Owner Portal and enrolled in
NissanConnectSM Services. Have the customer register and enroll, and then
confirm the SOS light illuminates.
NOTE: It may take up to 48 hours for the services to be activated and the SOS
light to illuminate after enrollment is completed. Ensure the customer is informed
that NissanConnectSM Services features may not be available for up to 48 hours.
Vehicle is shown as enrolled:
Confirm the customer’s NissanConnectSM Services subscription.
The customer can find this information three ways:
Log into to the NissanConnectSM Services portal and locate "Subscription"
on the first page.
Log into the NissanConnectSM Services mobile app and go to "Vehicle
Information" > "Package Info".
Call NissanConnectSM Services Powered by SiriusXM at 1-844-711-8100.
If the customer is enrolled in the Premium or Premium Plus Package, contact
TECH LINE for diagnosis.
If the customer is enrolled in the Select Package, the SOS light is not intended
to illuminate. No further action is needed.
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NTB15-049W
Turning ON the TCU During PDI
NOTE:
This procedure is for 2016-2017 Applied Vehicles ONLY.
In most instances, the TCU is ON when delivered to the dealership. See the steps
below to determine if the TCU is ON or OFF.
1. With the vehicle in an area of known good reception, turn
the ignition ON and check whether or not the green light on
the SOS button is illuminated (see Figure 5a).
Light not
illuminated
NOTE: It may be difficult to tell if the green light is
illuminated if the vehicle is outside in bright sunlight.
If the green light is illuminated, the process to turn ON
the TCU is complete and no further action is needed.
Figure 5a
If the green light is not illuminated, go to Turn ON
TCU on page 14.
2. After the TCU is turned ON, check whether or not the green light on the SOS button is
illuminated.
If the green light is still not illuminated, verify the vehicle is unsold.
If the vehicle has been sold, the customer will need to be enrolled in
NissanConnectSM Services for the SOS light to be illuminated and for
NissanConnectSM Services to be enabled.
Refer to SOS Light Diagnosis Information on page 23.
3. Perform steps to Check TCU Cellular Reception - see page 18.
4 Turn the ignition OFF.
5. Pull OUT the extended storage switch to return the vehicle to shipping mode.
NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the
vehicle cannot be used in Dealer Demo mode or enrolled in NissanConnectSM Services.
Should this occur, the “Turning ON the TCU During PDI” procedure will need to be
performed again.
24/26
NTB15-049W
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
May 22, 2015
NTB15-049
Original bulletin published.
June 8, 2015
NTB15-049A
APPLIED VEHICLES and Turning ON the TCU
During PDI sections revised.
August 10, 2015
NTB15-049B
SERVICE INFORMATION and Turning ON the
TCU During PDI sections revised.
September 21, 2015
NTB15-049C
APPLIED VEHICLES section and service
procedures revised.
November 10, 2015
NTB15-049D
Intelligent Key Registration not needed for
Rogue vehicles note added.
November 17, 2015
NTB15-049E
APPLIED VEHICLES section revised.
December 16, 2015
NTB15-049F
APPLIED VEHICLES section revised.
March 21, 2016
NTB15-049G
SERVICE INFORMATION section and service
procedures revised.
June 3, 2016
NTB15-049H
APPLIED VEHICLES section revised, and
steps to perform a Connected Search added.
October 10, 2016
NTB15-049I
Information added for 2017 Altima, Murano,
Pathfinder, Sentra, and Titan/Titan XD.
November 14, 2016
NTB15-049J
Information for 2017 Rogue and Rogue Hybrid
vehicles added.
August 23, 2017
NTB15-049K
APPLIED VEHICLES section revised, and TCU
Configuration section added.
September 28, 2017
NTB15-049L
Information for several 2018 vehicles added.
November 14, 2017
NTB15-049M
Changes made throughout.
January 4, 2018
NTB15-049N
Correction made to page 23.
February 16, 2018
NTB15-049O
Changes made throughout.
August 3, 2018
NTB15-049P
Changes made to page 10.
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NTB15-049W
AMENDMENT HISTORY (continued)
PUBLISHED DATE
REFERENCE
DESCRIPTION
September 11, 2018
NTB15-049Q
Required Actions by Model and Year table
added to page 2, Check OFF Sheet added to
page 21, and information reorganized
throughout.
January 24, 2019
NTB15-049R
Information for several 2019 vehicles added.
June 21, 2019
NTB15-049S
Changes made to pages 3, 17, 20, and 23.
February 4, 2020
NTB15-049T
Model years updated on pages, 1, 2, 4, 9, 11,
13 and 21.
June 4, 2020
NTB15-049U
SiriusXM phone number changed on
pages 17, 20, and 23.
January 27, 2021
NTB15-049V
Added 2021 models to APPLIED VEHICLES
and throughout the bulletin
March 24, 2021
NTB15-049W
Classification number updated
26/26
NTB15-049W
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TSB/Document ID: NTB15-049W
Replacement Service Bulletin Number:
MFR Communication Date: 2021-03-24
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
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