Classification:

AN15-016C

Reference:

Date:

NTB15-066C

March 23, 2021

2015 MURANO; AV CONTROL UNIT AND
A/C SWITCH ASSEMBLY SERVICE INFORMATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard all previous versions of this bulletin.

APPLIED VEHICLE: 2015 Murano (Z52) equipped with Navigation system
Vehicles built before 5N1AZ2M(* *)FN 244929
APPLIED VIN:
Vehicles built before June 6, 2015
APPLIED DATE:

SERVICE INFORMATION
If an AV control unit or A/C switch assembly of an applied vehicle is being replaced for any
reason, further repair procedures may need to be performed.


If an AV control unit needs to be replaced, the A/C switch assembly may also need
to be replaced.
 Refer to page 2 to determine the proper repair.



If an A/C switch assembly needs to be replaced, the AV control unit’s software may
need to be updated.
 Refer to page 2 to determine the proper repair.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly
trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely.
NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your
Nissan dealer to determine if this applies to your vehicle.

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NOTE: If the information below determines both parts need replacement, do not replace
them at different times. Make sure both parts are replaced at the same time.

AV Control Unit Replacement:
Whenever an AV control unit on an applied vehicle is replaced for any reason, check the
part number (P/N) of the A/C switch assembly (A/C Controller Assembly).


If the P/N is 27500-5AA1A, replace the A/C switch assembly with 27500-5AA1C.



If the P/N is NOT 27500-5AA1A, do NOT replace the A/C switch assembly.
NOTE: The A/C switch assembly P/N can be checked by the following:
 While removing the AV control unit (see page 3, Figure 1)
 Access Service COMM for previous warranty repairs that included A/C switch
assembly replacement (it would list the replacement P/N)

A/C switch assembly (A/C Controller Assembly) Replacement:
Whenever an A/C switch assembly on an applied vehicle is replaced for any reason,
check the AV control unit’s software version for possible software update.


Go to Software Version Check and Software Update Confirmation (page 4) to
determine if the AV control unit’s software needs to be updated.



If the software needs to be updated, go to AV Control Unit Software Update with
Software Update SD Card (page 6).
 Software is updated with “SD card Z52 A36 NTB16-093” (see
Figure A).
 SD cards with updated software have been sent to each dealer.
 Replacement software update SD cards, due to loss or damage,
can be obtained by contacting Clarion: 1-800-347-8933.
Figure A

NOTE: This service information is only for applied vehicles built before the VIN and date
specified on page 1 in APPLIED VEHICLE.

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NTB15-066C

SERVICE PROCEDURE
Repair Flow Chart
The AV control unit
of a 2015 Murano
is being replaced

The vehicle was
built before
5N1AZ2M(* *)FNNO
244929
and
June 6, 2015
YES

The A/C switch
assembly of a
2015 Murano
is being replaced

This bulletin
does not apply
Do NOT replace the
A/C switch assembly

The A/C switch
assembly’s P/N is NO
27500-5AA1A
YES

This bulletin
does not apply
Continue with
A/C switch assembly
replacement

NO

The vehicle was
built before
5N1AZ2M(* *)FN244929
and
June 6, 2015
YES

Replace the
A/C switch assembly
only

Does the
AV control unit’s
NO
software need
updating (page 4)?
YES

Replace the
A/C switch assembly
along with the
AV control unit

Update the
AV control unit’s
software (page 6)
along with replacing
the A/C switch
assembly

End

xxxxx

Figure 1: Location of A/C switch assembly P/N

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NTB15-066C

Software Version Check and Software Update Confirmation
1. Turn the ignition switch to the Accessory position.


If the software update has just been completed, the ignition should still be in the
Accessory position.
2. Turn the audio system OFF by pressing the volume knob.
 If the audio system turned ON, press the volume knob again to turn the audio
system OFF.
3. Enter System Diagnostic Menu:
 Press and hold down the MENU button and at the same time rotate the volume knob
back and forth until System Diagnostic Menu displays.
NOTE: The audio system must be OFF in order to enter System Diagnostic Menu.

Press and
hold…

…while rotating
this knob
Figure 2

4. Press Confirmation/Adjustment.

Figure 3
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NTB15-066C

5. Use the scroll bar to get Version Information to display, and then select Version
Information.

Scroll
bar

Figure 4

6. Check the software number next to Power Micon Software.


If 054 or higher, a software update is not needed, or has been successfully
performed.



If less than 054, a software update needs to be performed.
 If a software update needs to be performed, leave the screen as is, and then go
to page 6, AV Control Unit Software Update with Software Update SD Card.
Back
button

Figure 5

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NTB15-066C

AV Control Unit Software Update with Software Update SD Card
NOTE:
 Refer to Figure 6 below for location of controls and SD card.


Make sure the MAP SD card (not the software update card) is inserted in the
SD card slot before starting the software update procedure.

CAUTION: When the ignition is in the ON position, it will power down (turn OFF)
automatically after a specific time. To keep from powering down, turn ON the hazard
warning lamps (see step 1). Allowing the vehicle to power down during the AV control
unit software update may render the AV control unit inoperable.

SD card slot
MENU button
Map button

Volume button

Info button

Figure 6

1. Turn the hazard warning lamps ON.


Leave the hazard warning lamps ON until AV control unit software updating is
complete.

2. If the navigation map does not display on its own, make it display by pressing the MAP
button.
3. Turn the audio system OFF by pressing the volume knob, if not already OFF.

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NTB15-066C

4. Enter System Diagnostic Menu.


Press and hold down the MENU button and at the same time rotate the volume knob
more than three clicks in each direction (back and forth) until System Diagnostic
Menu displays.
NOTE: The audio system must be OFF in order to enter System Diagnostic Menu.

Press and
hold…

…while rotating
this knob

Figure 7

5. Select Confirmation/Adjustment.

Figure 8

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NTB15-066C

6. Use the scroll bar to get Software Update to display, and then select Software
Update.

Scroll
bar

Figure 9

7. Once Software Update is selected, the message in Figure 10 will appear.


Select Yes (the system will then reboot automatically).

Figure 10

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NTB15-066C

8. Rebooting has completed when the message in Figure 11 displays.


DO NOT select “OK” or “CANCEL”.

Figure 11

9. Remove the MAP SD card.


Refer to page 6, Figure 6 for SD card location.



The SD card slot has a small cover. To access the MAP SD card, open the cover
with a suitable tool.



Push on the MAP SD card, and then it will pop out.

10. Insert the software update SD card. DO NOT select “OK” or “CANCEL”.

11. Turn the ignition OFF.

12. Wait two (2) minutes.


DO NOT open/close doors.



DO NOT turn ON/OFF any lights.

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NTB15-066C

13. Turn the ignition to the ON position.

14. A message will display that reads:
Please replace the Update SD memory card with the MAP SD
memory card and touch “OK”.

Step
17

Figure 12

NOTE: If the message in Figure 11 (page 9) displays instead of the message in
Figure 12, above, perform step 11-13 again.

15. Remove the software update SD card.

16. Insert the MAP SD card.

17. Select OK (see Figure 12).

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NTB15-066C

18. After a few seconds, a message will display that reads:
Please replace the MAP SD card with the new software SD card then
touch “OK”. If you touch “Cancel”, the update will be cancelled.

Step
21

Figure 13

19. Remove the MAP SD card.

20. Insert the software update SD card.

21. Select OK (see Figure 13).

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NTB15-066C

22. After selecting OK, a message will display that reads:
The program update will now be started.

The program update will now be started.

Figure 14

23. After the screen in Figure 14 appears, a screen showing an update status progress bar
will appear (see Figure 15).


The software update will take 10-20 minutes.

CAUTION: Make sure the hazard warning lamps continue to stay ON. If the vehicle
powers down automatically during AV control unit software updating, the AV control unit
may be rendered inoperable.

Figure 15

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NTB15-066C

24. Shortly before the updating process is complete, a message will display that reads:
Please replace the Update SD memory card
with the Map SD memory card and touch “OK”.

Step
27

Figure 16

25. Remove the software update SD card.

26. Insert the MAP SD card.

27. Select OK (see Figure 16).

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NTB15-066C

28. After a few minutes, a message will display that reads:
Update successful.
Please restart the system by turning
the vehicle OFF and then back ON.

Figure 17

29. Turn the hazard warning lamps OFF.

30. Turn the ignition OFF.

31. Wait two (2) minutes.


DO NOT open/close doors.



DO NOT turn ON/OFF any lights.

32. Turn the ignition to the ON position.

33. Go to Software Version Check and Software Update Confirmation (page 4) to verify
the software version is “054” or higher.

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NTB15-066C

CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM DIA FRT
Confirm AV Control Unit Software – No Software
RX4ZAA
ZE
32
0.2
Update

OR

DESCRIPTION
Confirm AV Control Unit Software – Perform
Software Update

OP CODE

SYM

DIA

FRT

RX5AAA

ZE

32

0.3

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE

DESCRIPTION

November 5, 2015

NTB15-066

Original bulletin published

December 16, 2015

NTB15-066A

Changes to CLAIMS INFORMATION

April 20, 2017

NTB15-066B

Changes throughout

March 23, 2021

NTB15-066C

Classification number updated

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NTB15-066C