NHTSA ID Number: 10190167
Manufacturer Communication Number: NTB15-009K
TSB/Document Date: 2021-04-09
Summary
NAVIGATION SYMPTOMS WHEN SD CARD IS MISSING OR WRONG CARD INSTALLED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Classification:
Reference:
AN15-002K
Date:
NTB15-009K
March 23, 2021
NAVIGATION SYMPTOMS WHEN SD CARD IS MISSING
OR WRONG CARD INSTALLED
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2015-2018 Murano (Z52)
2016 Murano Hybrid
(Z52)
2016-2017 LEAF (ZE0)
2018 LEAF (ZE1)
2016-2018 Maxima (A36)
2017-2018 GT-R (R35)
2018 Altima (L33)
SERVICE INFORMATION
Please share this bulletin with “sales staff” and staff associated with maintaining
dealer stock vehicles.
If an SD Map Card is removed from a Navigation/audio unit for any reason, the card MUST
be returned to only the Navigation/audio unit that it came out of.
SD Map Cards have data on them that is specific to the Navigation/audio unit that they are
originally from, and may cause operational errors if installed into Navigation/audio units that
they are not compatible with.
Keep track of any SD Map Cards that are removed from the vehicle by VIN, and
return only to the same vehicle that it was removed from.
Do not remove the SD Map Card when returning the Navi/audio head unit for parts
warranty. Head units must be returned with correct SD Map Cards or dealer will be
charged back.
If the SD Map Card is not present in the Navi/audio unit, the following symptoms will
be present:
“Info”, “Map”, and “Navi” will be grayed out on the lower bar and cannot be selected.
(continued on page 2)
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/14
Presets will be cleared after each key cycle. Presets are saved on the SD Map Card
and will be transferred with the SD Map Card.
Saved Bluetooth® devices are not shown.
SXM (satellite audio) source cannot be selected.
With “Audio OFF”, navigation boots up after every key cycle and volume will default to
the lowest setting.
Settings Data are stored on the SD Map Card and will not be saved.
If the wrong SD Map Card has been inserted into the Navi/audio unit:
A “Navigation Launching Failed” screen will be shown (Figure 1).
Figure 1
If the SD Map Card has been removed from a Navigation/audio unit and was:
Mixed up with other SD Map Cards
Insert individual SD Map Cards until one can be found that does not cause the
error message in Figure 1 to display.
NOTE: This option may be faster if there are only a couple of SD cards.
Or
Check the “A/V Unit code” (page 3) and then look up the correct SD card part
number with the SD Card Numbers by Unit Code table starting on page 5.
Or
Check the ECU Part Number (page 4) with CONSULT-III plus (C-III plus) under
Diagnosis(One System) > MULTI AV > ECU Identification, and then look up the
correct SD card part number with the SD Card Numbers by Unit Code table
starting on page 5.
Lost
Order a new SD Map Card from Nissan. This is not covered under warranty.
Use the Unit Code or the Multi AV ECU part number to determine the correct SD
Card Part Number to order. Refer to SD Card Numbers by Unit Code starting on
page 5.
2/14
NTB15-009K
SERVICE PROCEDURE
Check the A/V Unit code
1. Check the A/V Unit code through the Navigation screen as follows:
a. Select Info.
Figure 2
b. Select Navigation Version.
Figure 3
3/14
NTB15-009K
c. Check “Unit code”.
Figure 4
d. Refer to the SD Card Numbers by Unit Code table starting on the next page to
confirm or choose the correct SD card part number by Unit code.
Check the ECU Part Number
1. Check the ECU Part Number with CONSULT-III plus under Diagnosis(One System)
> MULTI AV > ECU Identification.
NOTE: If the A/V unit has been removed from the vehicle, the ECU Part Number can
be found on the external label of the A/V unit.
Figure 5
2. Refer to the SD Card Numbers by Unit Code table starting on the next page to
confirm the correct SD card part number by ECU Part Number.
4/14
NTB15-009K
SD Card Numbers by Unit Code
VEHICLE
MODEL
VEHICLE
MY
SD CARD PART
NUMBER
25920 5AA0A
15MY
25920 5AA0B
25920 5AA0C
25920 9UA0A
Murano
16-17MY
25920 9UA0C
25920 9UA2A
25920 9UC0A
17.5MY
25920 9UC0C
25920 9UC2A
5/14
ECU PART
NUMBER
(MULTI AV)
25915-5AA1A
25915-5AA0A
25915-5AG1A
25915-5AG0A
25915-5AA1A
25915-5AA0A
25915-5AG1A
25915-5AG0A
25915-5AA1B
25915-5AA0B
25915-5AG1B
25915-5AG0B
25915-5AA1C
25915-5AA0C
25915-5AG1C
25915-5AG0C
25915-9UA1A
25915-9UA0A
25915-9UA1B
25915-9UA0B
25915-9UA1C
25915-9UA0C
25915-9UA1D
25915-9UA0D
25915-9UA3A
25915-9UA2A
25915-9UA3B
25915-9UA2B
25915-9UC1A
25915-9UC0A
25915-9UC1B
25915-9UC0B
25915-9UC1C
25915-9UC0C
25915-9UC1D
25915-9UC0D
25915-9UC4A
25915-9UC2A
25915-9UC3B
25915-9UC2B
UNIT CODE
QY80-50NA
QY80-00NA
QY80-51NA
QY80-01NA
QY80-50NA
QY80-00NA
QY80-51NA
QY80-01NA
QY80-50NB
QY80-00NB
QY80-51NB
QY80-01NB
QY80-50NC
QY80-00NC
QY80-51NC
QY80-01NC
QY84-50NA
QY84-00NA
QY84-51NA
QY84-01NA
QY84-50NB
QY84-00NB
QY84-51NB
QY84-01NB
QY84-50NC
QY84-00NC
QY84-51NC
QY84-01NC
QY84-50PA
QY84-00PA
QY84-51PA
QY84-01PA
QY84-50PB
QY84-00PB
QY84-51PB
QY84-01PB
QY84-50PC
QY84-00PC
QY84-51PC
QY84-01PC
NTB15-009K
SD Card Numbers by Unit Code (continued)
VEHICLE
MODEL
VEHICLE
MY
SD CARD PART
NUMBERS
25920 9UE0A
25920 9UE0B
Murano
18MY
25920 9UE0C
25920 9UE0D
25920 9UE9C
6/14
ECU PART
NUMBER
(MULTI AV)
25915-9UE1A
UNIT CODE
QY87-50NA
25915-9UE0A
QY87-00NA
25915-9UE3A
QY87-51NA
25915-9UE2A
QY87-01NA
25915-9UE1B
QY87-50NB
25915-9UE0B
QY87-00NB
25915-9UE3B
QY87-51NB
25915-9UE2B
QY87-01NB
25915-9UE1C
QY87-50NC
25915-9UE0C
QY87-00NC
25915-9UE3C
QY87-51NC
25915-9UE2C
QY87-01NC
25915-9UE1D
QY87-50ND
25915-9UE0D
QY87-00ND
25915-9UE3D
QY87-51ND
25915-9UE2D
QY87-01ND
25915-9UE9C
QY87-58NC
NTB15-009K
SD Card Numbers by Unit Code (continued)
VEHICLE
MODEL
VEHICLE
MY
SD CARD PART
NUMBERS
25920 4RA0A
16MY
25920 4RA0B
25920 9DD0A
Maxima
25920 9DD0B
17MY
25920 9DD0C
25920 9DD0D
25920 9DD0E
7/14
ECU PART
NUMBER
(MULTI AV)
25915-4RA1A
UNIT CODE
QY81-50NA
25915-4RA0A
QY81-00NA
25915-4RF1A
QY81-51NA
25915-4RF0A
QY81-01NA
25915-4RA1B
QY81-50NB
25915-4RA0B
QY81-00NB
25915-4RF1B
QY81-51NB
25915-4RF0B
QY81-01NB
25915-9DD1A
QY85-50NA
25915-9DD0A
QY85-00NA
25915-9DD3A
QY85-51NA
25915-9DD2A
QY85-01NA
25915-9DD1B
QY85-50NB
25915-9DD0B
QY85-00NB
25915-9DD3B
QY85-51NB
25915-9DD2B
QY85-01NB
25915-9DD1C
QY85-50NC
25915-9DD0C
QY85-00NC
25915-9DD3C
QY85-51NC
25915-9DD2C
QY85-01NC
25915-9DD1D
QY85-50ND
25915-9DD0D
QY85-00ND
25915-9DD3D
QY85-51ND
25915-9DD2D
QY85-01ND
25915-9DD1E
QY85-50NE
25915-9DD0E
QY85-00NE
25915-9DD3E
QY85-51NE
25915-9DD2E
QY85-01NE
NTB15-009K
SD Card Numbers by Unit Code (continued)
VEHICLE
MODEL
VEHICLE
MY
SD CARD PART
NUMBERS
25920 9DE0A
25920 9DE0B
Maxima
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TSB/Document ID: NTB15-009K
Replacement Service Bulletin Number:
MFR Communication Date: 2021-03-23
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
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