NHTSA ID Number: 10190166
Manufacturer Communication Number: NTB15-001E
TSB/Document Date: 2021-04-08
Summary
AV CONTROL UNIT REPLACEMENT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
steps 4-13 on pages 3-5.
35. Select Confirm.
Step
35
Figure 16
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NTB15-001E
36. Select OK.
After performing step 36:
If an error message does not display:
Proceed to page 15, step 51.
If an error message does display:
Proceed to PART 6: Manually
Configure the Multi AV
System (if needed), below.
Figure 17
Step
36
PART 6:
Manually Configure the Multi AV System / AV Control Unit (if needed)
NOTE: PART 6 is needed only if the configuration data did not save (see step 17 on page 6),
or if auto configuration in PART 5 did not work correctly.
37. Select Re/programming
Configuration.
NOTE: If the screen in Figure 18 is
not displayed, click on the Home
icon.
Step
37
Figure 18
10/18
NTB15-001E
38. Read the Precautions.
When finished, touch the
“Confirmed instructions” box to
insert a check mark, and then
select Next.
Step
38
Figure 19
39. Select the Manual Selection
(Vehicle Name) tab, and then select
the applicable Vehicle Name and
Model Year.
NOTE: If the screen shown in Figure
20 does not display, proceed to step
42.
Step
39
Step
40
40. Select Select.
Figure 20
41. Confirm the correct Vehicle Name
and Model Year are displayed.
When finished, select Confirm.
xxxxxxxxxxxxx
xxxxxxx
xxxxxxx
Step
41
Figure 21
11/18
NTB15-001E
42. Confirm the correct VIN is
displayed.
When finished, select Confirm.
NOTE: If the VIN displayed is
incorrect, input the correct VIN.
When finished, select Confirm.
Step
42
Figure 22
43. Select MULTI AV.
Step
43
Figure 23
44. Select After ECU Replacement.
Step
44
Figure 24
12/18
NTB15-001E
45. Select Manual selection.
Step
45
Figure 25
46. Use the drop down menus to select
the configuration options that were
printed or written down in step 16.
Use the scroll arrow if more than
one page of information is
available.
Example
Step
46
NOTE: Configurable options will
differ between models. Your screen
may look different than Figure 26.
47. Select Next.
Figure 26
Step
47
NOTE: If configuration is competed with incorrect Setting Values, you must clear the
configuration (see Clearing Configuration [if needed] on page 16), and then perform the
manual configuration (PART 6) again.
13/18
NTB15-001E
48. Confirm the configuration displayed
is correct, and then select OK.
Step
48
Figure 27
49. Select End.
Figure 28
Step
49
50. Turn the ignition OFF, start the engine, and then wait for about 30 seconds. For LEAF,
push the vehicle power switch to OFF mode, then READY mode, and wait for about 30
seconds.
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NTB15-001E
PART 7:
Clear Codes and Check AV System Operation
51. Use C-III plus to clear any codes from the Multi AV system:
a. Select Home on the C-III plus screen.
b. Select Diagnosis (One System) > Multi AV > Self Diagnosis Results.
c. Clear any codes that may be present.
52. Close C-III plus and disconnect the plus VI from the vehicle.
53. Check that the operation of the AV system and, if equipped, RearView Monitor camera
images (fixed guide lines and predictive course lines) are normal.
NOTE: If the clock time is incorrect after completing configuration, drive the vehicle on a
road recognized by the navigation system until it resets.
PART 8:
Register the Replacement AV Control Unit
54. Using the registration code written down in PART 1 on page 2, register the replacement AV
control unit by calling Nissan
Owner Services at:
1-855-426-6628
Listen to the prompts, and then select the option for the “Nissan
Connect Specialist.”
During the call you will be asked for the registration code. The Nissan
Connect
Specialist will then walk you through the steps required to register the AV control unit.
Nissan
Owner Services hours of operation are:
Monday – Saturday: 8:00 A.M. to Midnight EST
Closed Thanksgiving, Christmas, and New Years Day
IMPORTANT: Step 54 MUST be performed to register the replacement AV control unit. If
this step is not performed, the Nissan
Apps feature – if the vehicle has an active subscription –
will not function. Perform this step even if the vehicle does not have an active subscription, as
future enrollment will also be affected.
55. Disconnect the GR8 from the 12V battery.
AV control unit replacement is now complete.
15/18
NTB15-001E
Clearing Configuration (if needed)
NOTE: If an AV control unit is configured incorrectly, you must clear the current configuration
before attempting to configure again.
To clear configuration:
For GT-R, Maxima, Murano, and Murano Hybrid
vehicles, proceed to step 8a.
LEAF Vehicles ONLY:
1a. Set the parking brake, and then push the vehicle power switch twice to ON mode.
2a. Leave the audio unit OFF.
3a. Press the “MAP/VOICE” button 3 times.
4a. Press the audio system “PWR” button 2 times.
NOTE: Press the power button slow enough so that the system turns ON and then OFF,
but not too slow or it will not enter the System Diagnostic Menu.
5a. Press the “MAP/VOICE” button once.
MAP/
VOICE
button
PWR
button
Figure 1a
6a. When the screen in Figure 2a
appears, select
Confirmation/Adjustment.
Step
6a
7a. Proceed to step 12a on page 17.
Figure 2a
16/18
NTB15-001E
GT-R, Maxima, Murano, and Murano Hybrid
vehicles:
8a. Put the ignition switch in Accessory (ACC) mode.
9a. Leave the audio unit OFF.
10a. Press and hold the “Menu” button while rotating volume button three clicks
counterclockwise, three clicks clockwise, and then three clicks counterclockwise.
Release the “Menu” button.
11a. Select Confirmation/Adjustment.
Step
11a
Figure 3a
12a. Select Initialise Settings.
Use the scroll arrows to access
Initialise Settings (see Figure 4a).
Step
12a
Scroll
arrows
Figure 4a
13a. Select Factory Configuration Data
Initialisation.
Step
13a
Figure 5a
17/18
NTB15-001E
14a.
Select Yes.
Step
14a
Figure 6a
15a.
Select Yes.
Configuration is now cleared.
Step
15a
Figure 7a
16a. Once configuration has been cleared, perform auto or manual configuration, as it applies.
For auto configuration, go to PART 5 on page 9.
For manual configuration, go to PART 6 on page 10.
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
DESCRIPTION
January 8, 2015
NTB15-001
Original bulletin published
January 12, 2015
NTB15-001A
Amended SERVICE PROCEDURE
May 14, 2015
NTB15-001B
Amended SERVICE PROCEDURE
July 6, 2015
NTB15-001C
Changes to APPLIED VEHICLES
July 25, 2017
NTB15-001D
Changes to APPLIED VEHICLES
March 22, 2021
NTB15-001E
Classification number updated
18/18
NTB15-001E
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TSB/Document ID: NTB15-001E
Replacement Service Bulletin Number:
MFR Communication Date: 2021-03-22
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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