Classification:

Reference:

AN14-045B

Date:

NTB14-090B

March 25, 2021

2015 VERSA SEDAN AND NOTE; AUDIO SOFTWARE UPDATE
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED VEHICLES 2015 Versa Sedan (N17)
Built before 3N1CN7AP(*)FL 848090 / Aug 27, 2014
VIN AND DATE::
2015 Versa Note (E12)
Built before 3N1CE2CP(*)FL 377441 / Aug 27, 2014

IF YOU CONFIRM
The audio display is blank, the unit appears to be turned off and none of the buttons or
controls will respond.
And
Disconnecting then reconnecting the vehicle battery restores correct audio operation.

ACTION
Check the audio head unit software versions with the procedure on page 3.


If the head unit software versions are not the same as TABLE A, reprogram the
audio system software with procedure on page 4.



If the head unit software versions are the same as in TABLE A, this bulletin does not
apply. Refer to the Electronic Service Manual (ESM) AV – Audio, Visual &
Navigation System for further diagnosis.

IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing.
You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to
successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

1/10

Reprogramming software USB memory stick is required for this procedure:

Figure A


Each dealer has been mailed two USB memory sticks (Figure A) free of charge,
from Clarion.



Should you require an additional USB memory stick due to loss or damage, contact
Clarion at:
Phone: 800.347.8933
Fax: 310.217.4380

SERVICE PROCEDURE

NOTE: If the audio display is blank, the unit appears to be turned off and none of the
buttons or controls will respond:
a. Disconnect the battery.
b. After at least 15 seconds reconnect the battery.
c. If the radio still will not power up this Bulletin does not apply, refer to the Electronic
Service Manual (ESM) AV – Audio, Visual & Navigation System for further
diagnosis.

2/10

NTB14-090B

Check Software Version

Rotate knob

1. Turn the ignition ON, engine OFF, and
audio unit OFF (clock displayed).
2. Hold down preset button “1” and rotate
the “VOL” knob right-left over 30 clicks
(Figure 1).


The Service Menu will be displayed
(Figure 2).

While holding
here
Figure 1

3. Rotate the “TUNE” knob to move the
cursor to “Version” (Figure 2).
4. After highlighting Version push the
“ENTER” button.


Step 2

"MAIN", "SUB", and "EQ" will be
displayed.

5. Check the Versions (Figure 3) and
compare to what are shown in TABLE A
below.




Step 3
Figure 2

If the numbers do not match what are
in TABLE A, turn the ignition OFF,
wait for 10 seconds and then perform
the reprogram starting on page 4.
If the numbers match what are in
TABLE A, this bulletin does not apply.
Refer to the Electronic Service
Manual (ESM) AV – Audio, Visual &
Navigation System for further
diagnosis.

XXXX
XXXX

Figure 3

6. Turn ignition OFF.

TABLE A
ITEM
MAIN
SUB

VERSION
470483402-0490
470482701-0260

3/10

NTB14-090B

NOTE: If the audio display is blank, the unit appears to be turned off and none of the
buttons or controls will respond:
a. Disconnect the battery.
b. After at least 15 seconds reconnect the battery.
c. If the radio still will not power up this Bulletin does not apply, refer to the Electronic
Service Manual (ESM) AV – Audio, Visual & Navigation System for further
diagnosis.

Software Reprogram
1. Connect the Midtronics GR-8 battery charger to the vehicle battery and select ECM
Power Supply Mode. This is so that the battery will not lose its charge during the
procedure.
NOTE: This reprogram will take 15 minutes after the Update button has been selected.

2. Set the parking brake.

3. Cycle the ignition to ON, engine OFF.

4. Turn ON the hazards lights to prevent the BCM from going into battery saver mode.


The hazards must remain ON until the software update has been completed.

5. Write down the radio settings.
Presets

1

2

3

4

5

6

AM
FM 1
FM 2
AUX Gain
line
Bass

Treble

Balance

4/10

Fade

Speed Sen.
Vol.

NTB14-090B

IMPORTANT: Do not turn the ignition OFF
or disconnect USB memory stick unless
directed to in the procedure.
Rotate knob
6. Confirm that the audio unit is OFF.


Clock displayed.

7. Hold down preset button “2” and rotate
the “VOL” knob right or left over 30 clicks.

While holding
here
Figure 4



The audio head unit will display
“Please insert Reprogramming USB”
(Figure 5).

Figure 5
8. Insert the USB memory stick
(#1 NTB14-090) into the USB port below
the audio unit.



The message “Please wait…” will be
displayed for approximately 20
seconds.
Figure 6



The progress bar and “Main_CPU
updating” will then be displayed and
the update will begin.

Figure 7

5/10

NTB14-090B



When the Main_CPU update has
completed “Upgrade Completed
Successfully” will be displayed.

Figure 8



After the Main_CPU update has
completed, the Sub_CPU updating
will automatically begin.

Figure 9



When the Sub_CPU update has
completed, “Upgrade Completed
Successfully” will be displayed.

Figure 10

9. After the “Upgrade Completed Successfully” screen has displayed for
10 seconds or more:
a. Remove the USB memory stick (#1 NTB14-090).
b. Turn ignition OFF and wait for an additional 10 seconds or more.
c. Turn ignition ON (Ignition On, engine OFF).
NOTE: If USB memory stick was left inserted, an error message "No audio file
detected" will be displayed.


If this error message is displayed, remove the USB memory stick.

6/10

NTB14-090B

Procedure for Upgrading Boot Program
Rotate knob
1. Confirm that the audio unit is OFF.

2. Hold down preset button “2” and rotate
the “VOL” knob right or left over 30 clicks.

While holding
here
Figure 11



The audio head unit will display the
screen in Figure 12.

Figure 12

3. Insert the USB memory stick
(#2 NTB14-090).


“Please wait…” message (Figure 13)
will be displayed.
Figure 13



The progress bar and “Boot
Upgrading” will be displayed when the
reprogram starts.

Figure 14
Proceed to page 8.

7/10

NTB14-090B



When the update has completed,
“Upgrade Completed Successfully”
will be displayed.

4. After the “Upgrade Completed
Successfully” screen has displayed for
10 seconds or more:
a. Remove the USB memory stick.
Figure 15

b. Turn ignition OFF and wait for an
additional 10 seconds or more.

Rotate knob

c. Turn ignition ON (Ignition On, engine
OFF).
NOTE: If USB memory stick
(#2 NTB14-090) was left inserted, an
error message "No audio file
detected" will be displayed.


If this error message is displayed,
remove the USB memory stick.

While holding
here
Figure 16

Confirmation procedure for update result
1. Confirm that the audio unit is OFF
(clock displayed).

Step 2

2. Hold down preset button “1” and rotate
the “VOL” knob right-left over 30 clicks
(Figure 16).


The Service Menu will be displayed
(Figure 17).

Step 3
Figure 17

3. Rotate the “TUNE” knob to move the
cursor to “Version” (Figure 17).
XXXX
XXXX

4. After highlighting Version push the
“ENTER” button.


"MAIN", "SUB", and "EQ" will be
displayed.

5. Confirm that the Versions (Figure 18)
have updated and are what are shown in
TABLE A on page 3.

8/10

Figure 18

NTB14-090B

6. Rotate the “TUNE” knob 2 clicks
clockwise until BOOT and UPLOAD are
displayed.

XXXX

Step 5

7. Confirm that BOOT version (Figure 19)
has updated and is now 470522901.
Figure 19
8. Turn the ignition OFF and wait for 10
seconds or more.

9. Turn ignition ON (Ignition On, engine
OFF).


The audio head unit will return to
“normal mode”.

Trouble shooting
If the screens in Figure 20 or Figure 21
are displayed, the update did not
complete:
a. Turn the ignition OFF for 10 seconds
or more.
b. Turn ignition ON (Key On, engine
OFF).


If the normal mode screen (Figure
4) is displayed, restart the
procedure from step 7 on page 5.



If the initial update screen is
displayed (Figure 5), restart the
procedure for updating from step 8
on page 5.



If updating has been interrupted
prematurely, restart the procedure
from step 7 on page 5.

9/10

Figure 20

Figure 21

NTB14-090B

CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
OPERATION
OP CODE
PFP
SYM
DIAG
FRT
Reprogram Audio System
RX4UAA
(1)
ZE
32
0.4
(1) Refer to the electronic parts catalog (FAST) and use the CD Deck (28185 –XXXXX)
assembly part number as the Primary Failed Part (PFP).

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE

DESCRIPTION

October 9, 2014

NTB14-090

October 28, 2014

NTB14-090A

Changes to Table A

March 25, 2021

NTB14-090B

Classification number updated

10/10

Original bulletin published

NTB14-090B