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NHTSA ID Number: 10190123

Manufacturer Communication Number: NTB10-135H

TSB/Document Date: 2021-04-08


Summary

2011-2017 LEAF; TELEMATICS SERVICE INFORMATION This bulletin has been amended. The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard all previous versions of this bulletin.


Manually Enter VIN Data (if needed)

16. Select WRITE VIN (MANUAL INPUT).

Step
16

Figure 23

17. Enter the VIN.

a) Select the VIN (1ST TIME)
input field and type in the
VIN.
Step
17c

b) Select the VIN (2ND TIME)
input field and type in the
VIN again.

Step
17a

c) Select Start.
Figure 24

16/24

NTB10-135H

18. Select End.

Step
18

Figure 25
19. Is the vehicle a 2016-2017 model year?
YES: Perform “After ECU Replacement” with C-III plus and manually configure TCU
(refer to page 22 for manual configuration), and then proceed to step 20.
NO: Proceed to step 20.
20. Turn ON the TCU.

Perform the Turning ON the TCU During PDI procedure, starting on
page 4.

21. Sign in to TCU with customer’s User ID and Password:

2011-2015 LEAF first press the Zero Emission button (Figure 26) on the
Multifunction Control Panel.

2016-2017 LEAF first select Settings on the touch screen (Figure 27).

Settings
button

Zero Emission
button
2011-2015 LEAF

2016-2017 LEAF

Figure 26

Figure 27
17/24

NTB10-135H

22. Select CARWINGS or NissanConnect Services:

2011-2015 LEAF select CARWINGS (Figure 28) and then CARWINGS
Settings.

2016-2017 LEAF scroll to screen 2 and then select NissanConnect Services
(Figure 29).

Select

Select to
scroll screen

Select
2016-2017 LEAF

2011-2015 LEAF

Figure 28

Figure 29

23. Select Sign in.

Charging Messages

Step
22

2016-2017 LEAF

2011-2015 LEAF

Figure 30

Figure 31

24. Select Send ID and password to resend the NissanConnect EV/CARWINGS User ID
and Password.
NOTE: The NissanConnect EV/CARWINGS User ID and Password already should be
entered into the fields. If these fields are blank, perform the After A/V Control Unit
Replacement - Enter NissanConnect EV/CARWINGS User ID and Password
procedure, starting on page 19.

Send ID and password

Step
23

XXXXXX

XXXXXX

2016-2017 LEAF

2011-2015 LEAF

Figure 32

Figure 33
18/24

NTB10-135H

After A/V Control Unit Replacement - Enter NissanConnect EV/CARWINGS User ID
and Password
NOTE:

During this process, the vehicle owner must enter the
NissanConnect EV/CARWINGS User ID (PIN) and Password into
the new A/V Control Unit. This step is necessary to finalize the repair.

The owner was provided with the NissanConnect EV/CARWINGS User ID and
Password during the initial NissanConnect EV/CARWINGS registration.

The NissanConnect EV/CARWINGS User ID and Password are different from the
www.nissanusa.com/nowners/ account User ID and Password. Make sure the owner
understands which User ID and Password is being requested.

If the owner cannot remember the NissanConnect EV/CARWINGS User ID and
Password, inform them it can be viewed in the Manage Account area at
www.nissanusa.com/nowners/.

The NissanConnect EV/CARWINGS User ID and Password input fields are case
sensitive. Make sure the owner takes note of which letters of the User ID and
Password are lowercase and which are uppercase.

The NissanConnect EV/CARWINGS services will not function until the
NissanConnect EV/CARWINGS User ID and Password are entered into the
navigation system.

1. Sign in to TCU with customer’s User ID and Password:

2011-2015 LEAF first press the Zero Emission button (Figure 34) on the
Multifunction Control Panel.

2016-2017 LEAF first select Settings on the touch screen (Figure 35).

Settings
button

Zero Emission
button
2011-2015 LEAF

2016-2017 LEAF

Figure 34

Figure 35
19/24

NTB10-135H

2. Select CARWINGS or NissanConnect Services:

2011-2015 LEAF select CARWINGS (Figure 36) and then CARWINGS
Settings.

2016-2017 LEAF scroll to screen 2 and then select NissanConnect Services
(Figure 37).

Select

Select to
scroll screen

Select
2016-2017 LEAF

2011-2015 LEAF

Figure 36

Figure 37

3. Select Sign in.

Charging Messages

Step
3

2016-2017 LEAF

2011-2015 LEAF

Figure 38

Figure 39

4. Have the owner enter the NissanConnect EV/CARWINGS User ID and Password
(Figure 40 and Figure 41).

Touch the input fields one at a time to enter the information using the onscreen
keyboard.

The input fields are case sensitive. Example: “HpcWnYE” must be entered as
“HpcWnYE” not “HPCWNYE” or “hpcwnye”.
Step
5
XXXXXX

XXXXXX

XXXXXX

XXXXXX

2016-2017 LEAF

2011-2015 LEAF

Figure 40

Figure 41
20/24

NTB10-135H

5. Select Send ID and password to resend the NissanConnect EV/CARWINGS User ID
and Password.

Send ID and password

Step
5
XXXXXX

XXXXXX

2016-2017 LEAF

2011-2015 LEAF

Figure 42

Figure 43

21/24

NTB10-135H

Manual TCU Configuration (2016-2017 model years only)

1. Select Re/programming, Configuration.

Step
1

NOTE: Screen shots for steps 2-4 not
shown.
Figure 44
2. Read the precautions on C-III plus screen
and then select Next.
3. Select LEAF and 2016 or 2017 model
year.

4. Select Select and then Confirm.
Step
5

5. Select TELEMATICS.

Figure 45

Step
6

6. Select After ECU Replacement.

Figure 46

22/24

NTB10-135H

7. Select Manual selection.

Step
7

Figure 47

8. Select 28277-4NP0A.

Step
8

9. Select Next.
Step
9

Figure 48

10. Select OK.

11. Proceed to step 21 on page 17 to sign in
to TCU with customer’s User ID and
Password.

Step
11

Figure 49

23/24

NTB10-135H

AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

DESCRIPTION

December 23, 2010

NTB10-135

January 5, 2011

NTB10-135A

Bulletin amended to add note about disengaging
C-III plus card adapter if screen options grayed out

December 22, 2011

NTB10-135B

Bulletin amended to include 12MY vehicles

September 23, 2013

NTB10-135C

Bulletin amended to include 13MY vehicles

January 29, 2015

NTB10-135D

November 11, 2015

NTB10-135E

Bulletin amended to include 14&15MY and update
some screen captures
Amended to add 2016 model year and update
Figures

December 10, 2015

NTB10-135F

Amended to included configuration for 2016 TCU

January 17, 2018

NTB10-135G

APPLIED VEHICLES section has been revised

March 10, 2021

NTB10-135H

Classification number updated

Original bulletin published

24/24

NTB10-135H

12

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TSB/Document ID: NTB10-135H

Replacement Service Bulletin Number:

MFR Communication Date: 2021-03-10

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ELECTRICAL SYSTEM

MFR Component System:

MFR Component Subsystem:


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