Classification:

Reference:

AN10-008E

Date:

NTB10-033E

March 10, 2021

AV CONTROL UNIT REPLACEMENT REQUIRES
CONSULT-III PLUS CONFIGURATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED VEHICLES:

2013-2015 Armada (TA60)
2010-2015 370Z Coupe and Roadster (H/Z34)
2010-2011 Altima Hybrid (L32HV)
2010-2013 Altima Coupe (CL32)
2010-2012 Altima Sedan (L32)
2011-2015 GT-R (R35)
2010-2014 Maxima (A35)
2011-2014 Murano and Murano CrossCabriolet (E/Z51)
2013-2015 Pathfinder (R52)
2011-2015 Quest (E52)

SERVICE INFORMATION
If the AV Control Unit needs to be replaced on an Applied Vehicle for any reason, follow the
steps in the Service Procedure to configure the Multi AV system.
NOTE: The original AV Control Unit must be installed in the vehicle while performing part of
this procedure. DO NOT remove the original AV Control Unit until instructed.
SERVICE PROCEDURE
Before starting, make sure your ASIST has been freshly synchronized and all CONSULT-III
(C-III) plus upgrades have been installed.
Parts of the Procedure
PART 1: Record Multi AV Configuration Values of Original AV Control Unit, Replace
AV Control Unit
PART 2: Configure the Multi AV System
If needed

PART 3: Perform Multi AV Initialization
PART 4: Manually Configure the Multi AV System

PART 5: Confirm Multi AV System Is Operational
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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PART 1:
Record Multi AV Configuration Values of Original AV Control Unit; Replace AV
Control Unit

1. Make sure the shift selector is in Park, and the parking brake is set.

2. Connect the C-III plus VI to the vehicle.

3. Turn ON the ignition.
NOTE: You may want to start the engine to keep the battery charged during this
procedure.

4. Write down customer’s radio station presets. (Presets will be lost during this procedure.)
Presets
A
B
C
SAT

1

2

3

4

5

6

5. Launch CONSULT-III (C-III) plus on the CONSULT PC.

6. Select Re/programming
Configuration.

Step
6

Figure 1
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7. Read the General Precaution.
When finished, touch the
“Confirmed instructions” box to
insert a check mark, then select
Next.

Step
7

Figure 2

8. Select the Manual Selection
(Vehicle Name) tab, then select
the applicable Model and Year.
Step
8

9. Select Select.
Step
9

Figure 3

10. Confirm the correct Model Name
and Model Year are displayed.
When finished, select Confirm.

Step
10

Figure 4

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11. After system call completes,
confirm the correct VIN is
displayed.
When finished, select Confirm.

NOTE: If the VIN displayed is
incorrect, input the correct VIN.
When finished, select Confirm.
Step
11

Figure 5

12. Select MULTI AV.

Step
12

Figure 6

13. Select Read/Write Configuration.

Step
13

Figure 7
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14. Select Before Replace ECU.

Step
14

Figure 8
15. Confirm current configuration and
write it down.


Write down/print
this information

Configuration can also be
printed with the Print Screen
button or Screen Capture
button.

NOTE: Configurable options will
differ between models. Your
screen may look different.
Step
16

16. Select Save.

Figure 9

NOTE: If the configuration data
cannot be saved, replace the AV
Control Unit as instructed in the
applicable Electronic Service
Manual (ESM) and then proceed
to PART 3: Perform Multi AV
Initialization on page 7 of this
bulletin.

17. Select End.
Step
17

Figure 10
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18. Replace the AV Control Unit as instructed in the applicable ESM.

PART 2:
Configure the Multi AV System

19. Perform steps 1-10.

20. Select Confirm.

Step
20

Figure 11

21. Select After Replace ECU.

Step
21

Figure 12

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22. Select OK.

After performing step 22

If an error message does not display:


Proceed to PART 5: Confirm
Multi AV System Is
Operational on page 13.
Step
22

If an error message does display:


Figure 13
Proceed to PART 3: Perform
Multi AV Initialization, below.

PART 3 (if needed):
Perform Multi AV Initialization
NOTE: Leave C-III plus running and the VI connected while performing Multi-AV
initialization.
23. Turn OFF the audio system.
24. Put the AV system into System Diagnostic Mode as follows:
a. Press and hold the SETTING button
(see Figure 14).

SETTING

b. While holding the SETTING button,
turn the volume control knob 40
clicks or more.


The volume control knob can be
turned either direction.



When the system goes into the
System Diagnostic Menu, the
screen in Figure 15 will display.

Volume knob
Figure 14
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25. Select Confirmation/Adjustment.

Step
25

Figure 15

26. Select Delete Unit Connection Log.

Step
26

Figure 16

27. Select Yes.

Step
27

Figure 17

28. Select Initialize Settings.

Step
28

Figure 18
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29. Select Accessory Number
Initialization.
Step
29

Figure 19

30. Select Yes.

Step
30

Figure 20
31. Wait while the system initializes.


The screen in Figure 21 will
display while initializing.

Figure 21



The screen in Figure 22 will
display when initialization is
complete.

Figure 22

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32. Once initialization is complete, reboot the Multi AV system as follows:
a. Turn OFF the ignition.
b. Wait 10 seconds.
c. Turn ON the ignition.
Proceed to PART 4: Manually Configure the Multi AV System, below.

PART 4 (if needed):
Manually Configure the Multi AV System

NOTE: If the screen in Figure 23 is
not displayed, click on the Home icon.

33. Select Re/programming
Configuration.

Step
33

Figure 23

34. Read the General Precaution.
When finished, touch the
“Confirmed instructions” box to
insert a check mark, then select
Next.

Step
34

Figure 24
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35. Select the Manual Selection
(Vehicle Name) tab, then select
the applicable Model and Year.

Step
35

36. Select Select.

Step
36

Figure 25

37. Confirm the correct Model Name
and Model Year are displayed.
When finished, select Confirm.

Step
37

Figure 26

38. Confirm the correct VIN is
displayed.
When finished, select Confirm.

NOTE: If the VIN displayed is
incorrect, input the correct VIN.
When finished, select Confirm.
Step
38

Figure 27

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39. Select MULTI AV.

Step
39

Figure 28

40. Select Manual Configuration.

Step
40

Figure 29

41. Use the drop down menus to
select the Configuration
options that were printed or
written down in step 15.


Step
41

Configurable options will
differ between models. Your
screen may look different
from Figures 30 and 31.
Step
42

42. Select Next.
Figure 30

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43. Confirm the configuration
displayed is correct, then select
OK.

44. Start the engine and let it idle
briefly.

45. Use C-III plus to clear any codes
from the Multi AV system.
Step
43

a. Select Diagnoses (One
System) > Multi AV > Self
Diagnosis Results.

Figure 31

b. Clear any codes that may be present.

46. Close C-III plus and disconnect the VI from the vehicle.

PART 5:
Confirm Multi AV System Is Operational

47. Put your foot on the brake, start the engine, and move the shift selector to R (reverse).

48. If equipped, make sure the rear view monitor is working correctly.

49. Put the shift selector back into Park.

50. Turn ON the radio.

51. Turn the volume knob and make sure the audio volume responds to movement of the
knob.

52. Reprogram the customer’s audio presets.

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AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

DESCRIPTION

March 1, 2010

NTB10-033

December 1, 2010

NTB10-033A

Bulletin amended to apply several changes

March 14, 2012

NTB10-033B

Bulletin amended to update procedure to C-III plus

April 16, 2013

NTB10-033C

Bulletin amended to include 2013 model year and
2013 Pathfinder and Armada models

August 6, 2015

NTB10-033D

Amended to update models and years

March 10, 2021

NTB10-033E

Classification number updated

Original bulletin published

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