IMPORTANT NOTE: IMPORTANT NOTES:
•

All claims must be submitted using Policy Adjustment (PA) Claim Type ONLY. Submissions
using any other Claim Type will be rejected.

•

ONLY these Labor Operation numbers and Fail Code are to be used when submitting the claim
for this reprogramming service.

•

NEVER use the Labor Operation numbers and Fail Code from the Labor Time Guide.

•

Alternate transportation reimbursement (rental / loaner) or towing expenses may not be
claimed for this reprogramming service.

Labor Description

Labor Operation
#

Labor Time

3G SUNSET VOLTE SOFTWARE VERSION CHECK
ONLY

A067-938

0.2

3G SUNSET VOLTE SOFTWARE DCM SOFTWARE
UPDATE

A067-928*

1.9

3G SUNSET VOLTE SOFTWARE DCM SOFTWARE
UPDATE FAILURE / DCM REPLACEMENT

A067-904*

2.3

Fail Code

Claim
Type

ZTX-43

PA

*Please note in the claim comments if the vehicle had an open WQZ-61R campaign and it will be
closed with either of these submissions.

IMPORTANT REMINDERS:
•

SOA strongly discourages the printing and/or local storage of service information as previously
released news and electronic publications may be updated at any time.

•

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

•

Always refer to STIS for the latest service information before performing any repairs.

Continued...
Bulletin Number: 15-280-21R; Revised: 03/25/21

Page 33 of 36

Reflash Precheck Flow
Precheck Step 1:

Precheck Step 1:
Make note of the Telematics LED status.

Precheck Step 1:

Precheck Step 1:

Telematics LED is
displaying solid
GREEN.

Telematics LED is displaying
solid RED, RED and GREEN
Flashing or RED and GREEN
LEDs are dark (no color visible).

1.

STOP the upgrade.

2.

Inform customer repairs
outside the scope of upgrade
reprogramming service may
be needed.

Customer authorization for
diagnosis is required prior to
continuing.

Precheck Step 1:
Refer to TELEMATICS LED NOT GREEN APPENDIX on
page 31.
Use SSM4 to check for the presence of any Telematics DTCs.
If B2A0C or B2A0E are in memory, this does not prevent
completion of the reprogramming service.

Precheck Step 2:
Press the blue iButton to
perform a functional check of
Telematics confirming VIN and
location once connected to a
call center operator.

Precheck Step 1:

Precheck Step 1:

Customer authorizes additional diagnosis and repair.

Customer declines diagnosis
of repair condition.

Telematics system is DTC free and
Telematics LED is GREEN.

STOP. End of Procedure until
required diagnosis and repairs have been completed.
Document Technician
findings on Repair Order.

Precheck Step 3:

Precheck Step 3:
iButton push SUCCESSFULLY
connects to an operator. VIN
and Location ARE confirmed.

iButton push FAILS to make
connection to an operator.
VIN and Location ARE NOT
confirmed.

Precheck Step 3 (continued):
1. STOP the upgrade.
2. Inform customer repairs needed are outside scope of
upgrade reprogramming service.
Customer authorization decision on needed maintenance
activity is required prior to continuation of reprogramming
service.

Precheck Step 4:
Connect the SSM4 to the
vehicle.

Precheck Step 3 (continued):

Precheck Step 3 (continued):

Customer declines required maintenance work.

Customer approves /
completes maintenance work.
Telematics system is now DTC free,
GREEN LED and connecting to an
operator.

END of Procedure until required maintenance has
been completed. Document Technician findings on
Repair Order.

Continue with reprogramming service.

Precheck Step 6:
Verify Current DCM Software Version.
If the current version of DCM
software is not one of the
listed versions, STOP. Take
no further action and verify
the car is part of the target
population before
proceeding.

Follow Procedure to verify DCM Software
Version ID in the TSB for help on performing
this task.
Is DCM Software Version
05.00.10
05.00.17
05.00.22
05.00.30

Precheck Step 5:
If the current version of DCM software is:
DCM_06.00.17_20190816, the vehicle has the
most recent version of software. STOP, take no
further action and release the car back to the
customer.
Proceed to the Claim Reimbursement, and
Entry Procedures section and process a Version Check Only claim.

YES - Proceed to connect the Midtronics to the
vehicle in Power Supply Mode.

Precheck Step 6:
Open the hood and connect Midtronics GR8 / Midtronics
DCA-8000 in Power Supply Mode.
Refer to 12V Battery / Power Supply Preparations
Appendix on page BB for more information.

Precheck Step 7:
With the vehicle connected to the Midtronics
equipment in Power Supply mode and battery voltage stabilized, continue procedure
on Reflash Flashing Flowchart.

Continued...
Bulletin Number: 15-280-21R; Revised: 03/25/21

Page 34 of 36

Reflash Flashing Flow
Precheck Step 7c:

Precheck Step 7:

Precheck Step 5:

If the current version of DCM software is
DCM_06.03.17_20191029, Phase 1 reflashing is
complete proceed to Phase 2: Flashing
Gen1VoLTE 86229DCM02.pk2

With Midtronics equipment connected, confirm DCM software is one of the following: SW
05.00.10, 05.00.17, 05.00.22 or 05.00.30.

If the current version of DCM software is
DCM_06.00.17_20190816, the vehicle has already
received the reflash or the DCM was replaced and is
equipped with the most recent version of software.
Take no further action. Proceed to the Claim
Reimbursement, and Entry Procedures section
and process a Version Check Only claim.

If DCM version has not been confirmed in
Step 4, perform Procedure to verify DCM
Software Version ID in the TSB before
proceeding.

(NOTE: It is unlikely a vehicle will enter the
repair facility with this version. This version
should only be present after Phase1 reflashing
procedure has been completed.)

Precheck Step 9:

Precheck Step 8:

Confirm DCM software version.

Confirm DCM software version.

If current version of DCM software is 05.00.10 or 05.00.17, proceed
to Step 1: Phase 1: Flashing intermediate 86229DCM01-1.pak.

If current version of DCM software is 05.00.22 or 05.00.30, proceed to Step
1: Phase 1: Flashing intermediate 86229DCM01-2.pk2.

Precheck Step 9:

Precheck Step 8b:

Confirm DCM software
version.
If current version of DCM
software is 05.00.10 or
05.00.17, proceed to Step 1:
Phase 1: Flashing intermediate 86229DCM01-1.pak.

Reflash FAILS at any time in
Phase 1:

Follow Procedure on page 15:

Follow Procedure on page 8:

Phase1: Flashing intermediate
86229DCM01-1.pak (If the OE SW Version is
05.00.10 or 05.00.17.)

Phase 1: Flashing intermediate
86229DCM01-2.pk2 (Current version of
DCM software is 05.00.22 or 05.00.30.)

Precheck Step 9b (continued):
Reflash FAILS in mid-progress.
Reference TSB 15-279-21: Gen1 Telematics
DCM Replacement for 3G Sunset starting with Step 4 of the DCM replacement
procedure.

Precheck Step 10:

If DCM reflash procedure fails
while in progress of Phase 1,
DCM replacement will be
necessary to complete service
campaign on eligible vehicle.

Precheck Step 8b (continued):

If the current version of DCM software is
DCM_06.03.17_20191029, Phase 1 flashing is
complete proceed to Phase 2: Flashing
Gen1VoLTE 86229DCM02.pk2.

Reflash FAILS in mid-progress.
Refer to TSB 15-279-21: Gen1 Telematics DCM
Replacement for 3G Sunset starting with Step 4
of the DCM replacement procedure.

(NOTE: It is unlikely a vehicle will enter the
repair facility with this version. This version
should only be present after Phase1 reflashing procedure has been completed.)

Follow Procedure on page 23:
Phase2: Flashing Gen1 VoLTE 86229DCM02.pk2
DCM software version is DCM_06.03.17_20191029

Precheck Step 10c:
Cycle ignition off for 30 secs then back to on.

Reflash is SUCCESSFUL:

Precheck Step 10a:

Close Flashwrite
Start the Phase 2 Flashing procedure from
the beginning
Phase2:Flashing Gen1 VoLTE 86229DCM02.
pk2. on page 23.

Reflash FAILS at any time in Phase 2.

Verify DCM is communicating by retrieving DCM
software version number.

If DCM reflash procedure fails while in progress
during Phase 2, a retry should be performed.

Proceed to Functional Check. of Telematics System.

Reflash Complete:
Precheck Step 10e:
Reflash FAILS in mid-progress.
Reference TSB 15-279-21: Gen1
Telematics DCM Replacement for 3G
Sunset, starting with Step 4 of the DCM
replacement procedure.

Reflash is SUCCESSFUL:

Step 6 of Reflash procedure: Phase2: Flashing Gen1 VoLTE
86229DCM02.pk2. on page 23.

Verify DCM is communicating by retrieving
DCM software version number.

1.

Proceed to Functional Check of Telematics
System.

Perform functional test of the Telematics system with
blue i-Button push requesting VIN and location from an
operator.

2.

If vehicle equipped with remote services, it is highly
recommended to confirm operation by having customer
perform remote horn honk.

Functional Check of Telematics System FAILED:
Functional Check to Telematics System SUCCESSFUL:
Release vehicle back to customer.

VEHICLE CANNOT BE RELEASED TO CUSTOMER! DIAGNOSIS
AND REPAIR MUST BE PERFORMED TO RETURN VEHICLE TO
OPERATIONAL STATE IT ARRIVED IN.
Refer to TSBs: 15-267-20 and 15-195-16R for assistance in testing
and operational compliance.

Continued...
Continued...
Bulletin Number: 15-280-21R; Revised: 03/25/21

Page 35 of 36

Bulletin Number: 15-280-21R; Revised: 03/25/21

Page 36 of 36