Vendor:
Vendor Information

Customer Service &
Technical Support

Order Procedures:

Mascot Truck Parts
The Mascot Truck Parts program includes over 15,000 different SKU’s covering steering gears, pumps, rear differentials, and
transmissions; including Allison automatic transmissions, as promised! This program has been designed with you and your customers in
mind by incorporating those components necessary for success.

Hino Parts Support Phone: 866-372-4466
Hino Parts Support Email: helpdesk@hino.com
Hino Parts Support Fax: 662-342-3939
Mascot Truck Parts Phone: 1-800-668-5560
Mascot Truck Parts Email: [email protected]
Mascot Truck Parts Web: http://www.mtpi.com/
Mascot Truck Parts Literature and Online Catalogs: http://www.mtpi.com/literature
All orders are to be placed through Mascot customer support, contact Vendor directly via phone number (800) 668-5560.
Step 1: Contact Mascot at 1-800-668-5560. They will support confirming your part number, placing your initial order, and scheduling your
delivery needs.

Stock Orders

Step 2 (No longer necessary): The dealer NO LONGER must place a confirming order using the same PO number in (DCS).

Step 2: The Mascot Truck Parts program will be handled Direct Ship only. All orders should be placed as “Stock”. Order tracking, delivery
scheduling and expediting should be handled direct with Mascot at 1-800-668-5560.
Emergency Orders
Minimum Order Quantity

See "Stock Orders" above.
There is no minimum order requirement on emergency or stock orders.

Freight Policy:

Shipments within the Continental United States are Free Freight for all orders of transmissions and differentials and orders over the MOQ.
All orders are shipped from the most local Mascot PDC unless otherwise specified. All orders will be shipped via the most efficient method.

Free Freight Policy:

Freight will be prepaid on all Transmissions and Differentials. $1,000 minimum order for prepaid freight on all other Mascot products.
Orders not meeting the $1000 order minimum will be assessed freight at the amount charged by the carrier.

Order Fulfillment Policy:

The standard order processing time is 3 business days from date of order placement.

Part Number Pricing:

Pricing will be available on-line in the Hino DCS system. In addition, the prices will be forwarded to your service bureaus within two weeks
of each pricing update.

Format:

Standard Part numbers are directly carried over; no prefix or suffix.

Mega Fleet:

All-Makes parts are not included in the Hino Mega Fleet pricing file but should be sold to Mega Fleet customers and filed as Miscellaneous
Items in Corcentric when submitting for reimbursement.

Warranty:

Please always view Suppliers warranty documents as warranty varies based on items/products/vehicle applications, etc... Contact vendor
directly for a RGA approval number. Warranty covers manufacturers defects only and does not cover damage (installation or progressive).
If the vendor provides a RGA number, contact Hino Trucks warranty department. Warranty claims are to be sent back through Hino
Trucks corporate.

Returns:

Core Returns:

Contact vendor directly to obtain a Return Goods Authorization code by phone number or email address listed above. All returned items
MUST have prior approval and the Return Goods Authorization (RGA) marked on the outside of the box. View Mascots return/warranty
information further below.
Mascot’s policy of “Visual” Core Inspection is designed to allow you and your staff the ability to make a determination about the value of
the core credit to be expected from Mascot. Core inspection requirements are further specified in Mascots supplemental core inspection
documentation below.

Shipping Inspection and
Damaged Product:

All merchandise should be inspected upon arrival and carrier damage claims should be filed with the carrier immediately. We are not
responsible for, nor are we in a position to make a claim after the freight carrier accepts the shipment from us. For excess stock returns,
contact the Vendor directly.

Vendor Cross Reference
Web Site:

Cross referencing must be done by phone please call Mascot Truck Parts at 1-800-668-5560

Conclusion:

Mascot transmissions (automatic and manual), differentials, steering gears and pumps go through a rigorous teardown, cleaning and
inspection process that looks at each individual part in the component and examines it for flaws, wear indicators and stress. All synchros,
bearings, seals, gaskets, hoses and valves are replaced. Every gear is carefully examined and if worn or damaged is replaced with a new
part. Then each unit is reassembled, bench tested and verified to exacting specifications in our remanufacturing facility. Because we don’t
want you “testing” parts on the road. We run quality checks on 100% of our remanufactured products. That’s why our process is ISO
9001:2008 certified, and it’s the reason all Mascot remanufactured parts come with an Unlimited-Mileage warranty for 1 to 3 Years that is
valid in the Continental United States and Canada.

PA-2011-37
04-22-14 05.37.PM

MASCOT TRUCK PARTS
5%-10% OFF STEERING GEARS!
Excellent savings are available to Hino dealers and
their customers!
Steering Gear Sale Details:
Order 5, get 5% Back! | Order 10, get 10% Back!

How to Obtain Special Pricing?
 Call 800-668-5560
 State your Hino Dealer Code
 Mascot will confirm part #, pricing and availability
 Mascot will place the order for you!
 Once you are invoiced, email the invoice to helpdesk@hino.com.
Request the 5% or 10% back. The applicable credit will be come within 72
hours on a business day.

Offer Valid:
2-1-2016 until 1-1-2017

TO:
Dealer Principals
Parts Managers
General Managers
Parts Sales
BULLETIN: PA-2016-009
2-1-2016
DATE:
EXP:
1-1-2017

Quest for the Cup:
On top of this competitive sale pricing, your All-Makes purchases earn you
one step closer to winning the extraordinary prizes from the Quest for the
Cup Program!

Added Rewards Program:
Hino dealers will also be eligible to acquire Added Rewards points on their
All- Makes & Accessories purchases.

Hino Trucks reserves the
right to make changes,
including change in price,
content, description,
terms, time period, etc. at
any time without notice.

Hino Trucks National PDC
Phone: (866) 372-4466 | Fax: (662) 342-5151
E-Mail: helpdesk@hino.com

Mascot Truck Parts All-Makes Parts Program

Subject:

National Product Support



Top notch, experienced customer service and technical support
North American Warranty Support – Standard Hino aftermarket parts warranty will
apply.
o One-year unlimited miles parts and labor (labor paid at SRT when installed at
an authorized Hino Trucks dealer location).
o Experienced technicians to help troubleshoot and diagnose problems for easy
repair options.

How to Contact Mascot Customer Service
o

Contact Mascot at 1-800-668-5560

Local Product Availability


Same day / Next day delivery on many products
o 18 logistic centers (see below) to support your customer demand!
o 95% of dealer locations can be serviced with same day / next day delivery.

Hino Motors Sales U.S.A., Inc. 41180 Bridge Street Novi, MI 48375 T 248-699-9300 www.hino.com

Part Number Pricing and Format


Mascot Truck Parts pricing will be available on-line in the Hino DCS system. In
addition, the prices will be forwarded to your service bureaus within the all pricing
updates.



Product Pricing should be competitive with your local rebuilder and the quality is
unmatched.



Part numbers are directly carried over from Mascot; no prefix or suffix. Please note
that due to countless variations, there may be part numbers included in the program
that are not listed in our system. Please call 1-800-668-5560 and inquire about the
product. They can quickly tell you if and when it is available and provide on-the-spot
pricing for easy ordering.

Core Policy


Mascot’s policy of “Visual” Core Inspection is designed to allow you and your staff the
ability to make a determination about the value of the core credit to be expected from
Mascot. The chart below is an overview of Mascot’s core policy.
PRODUCT

DAMAGE INSPECTION

CORE VALUE
EXPECTED

STANDARD
TRANSMISSIONS

Has the Unit Run Out of Oil?
Visible Crack in Housing?
Visible Bulge in Housing?

0%
50%
50%

DIFFERENTIALS

Has the Unit Run Out of Oil?
Visible Crack in Housing?
Visible Bulge in Housing?

0%
50%
50%

STEERING GEARS

Visible Crack in Housing?
Welding to Housing?
Twisted Sector Shaft Splines?
Frozen input/output shaft?

0%
0%
0%
50%

Hino Motors Sales U.S.A., Inc. 41180 Bridge Street Novi, MI 48375 T 248-699-9300 www.hino.com

Automatic Transmissions – Deduction Amount by Model Series
HT
1000
2000
3000
TYPE OF DAMAGE
AT MT
700 WORLD WORLD WORLD

4000
WORLD

Case Damage (i.e.
cracked, missing pieces,
broken mounts, stripped
threads for speedo,
modified, stripped cooler
fitting or cracked cooler
port.)

60%

50%

40%

40%

40%

20%

20%

Damaged, Missing or
incorrect torque
converter

50%

50%

25%

25%

25%

25%

25%

Damaged pan or valve
body channel (i.e. severe
dents, crushed,
excessive rust, holes)

15%

15%

N/A

N/A

N/A

N/A

N/A

Broken Torque converter
studs

N/A

10%

N/A

N/A

N/A

N/A

N/A

Broken or damaged
output housing

N/A

N/A

50%

40%

40%

20%

10%

Damaged bell
housing/shaft

60%

50%

50%

40%

40%

20%

10%

Disassembled units

100
%

100
%

100
%

100%

100%

100%

100%

Missing wiring harness /
plug damage

N/A

N/A

N/A

25%

25%

25%

25%

Damaged retarder
housing

N/A

N/A

50%

40%

40%

20%

10%

Failure to Drain

$75

$75

$150

$150

$150

$150

Broken Output Shaft

N/A

N/A

40%

40%

20%

10%

$15
0
50%

Hino Motors Sales U.S.A., Inc. 41180 Bridge Street Novi, MI 48375 T 248-699-9300 www.hino.com



In addition to the basic overview above, to receive core credit from Mascot
Truck Parts, the following conditions must also be satisfied:
o Cores returned for credit must be like for like – the product being returned
must match the product sold except where upgrades are allowed.
o The input shaft must turn a minimum of three full turns without binding and
output shaft must move with the input shaft rotation.
o Input and output shaft serrations must be free of twists or cracks.



No core credit will be given for the following:
o Disassembled core
o Excessive corrosion and/or weld damage
o Frozen input/output shaft
o Impact damage as evidenced by inspecting the input and/or output shaft

Core Return


All Mascot transmission and differential cores can be returned to the Hino Core
Consolidation Center. Step by step instructions for returning non-warranty and
warranty cores are listed below:



Non-Warranty Dirty Cores
1) Drain dirty core of any liquid and/or oils.
2) Use skid shipped with your Mascot transmission or differential for dirty core return
and tie the transmission or carrier to skid in the same manner as product was
shipped to you.
3) Ship Mascot dirty cores with your standard monthly core shipment to the Hino
Core Consolidation Center.



Warranty Dirty Cores
1) Contact Mascot at 1-800-668-5560 option 3 and receive a warranty authorization
number.
2) Detailed instructions will be provided regarding return to Mascot Truck Parts from
the Mascot Customer Service Representative providing the warranty authorization
number.

Hino Motors Sales U.S.A., Inc. 41180 Bridge Street Novi, MI 48375 T 248-699-9300 www.hino.com

Warranty


All Mascot units include a one-year unlimited mile, limited warranty, parts and labor.
In the event of a failure within the warranty period of a Mascot unit, follow the steps
below to receive your warranty credit and reduce the chances of having the warranty
claim denied by Mascot.
1) Contact Mascot at 1-800-668-5560 option 3, prior to working on a Mascot
remanufactured unit that fails within the warranty period. If the unit is within
the warranty period, or you perceive there is a warranty reimbursement
due on the unit, Mascot must be called prior to working on the
warrantable unit.
a. Mascot will be open from 7:30 a.m. to 8:00 p.m. EST. Leave a
message after hours and your call will be returned the next day.
b. Obtain claim pre-approval and warranty authorization number.
2) Warranty coverage applies to the complete unit. No warranty will be paid
on piece parts unless approved and authorized by Mascot.
3) Disposition of units (return of warranty units to vendor) will be requested
during the warranty authorization process. All units requested to be
returned to Mascot will be issued a shipping call tag. Pick-up from a
Mascot authorized shipper will be scheduled.

Additional Support Materials


Hino Trucks has worked with Mascot Truck Parts to put together the most popular
selection of catalogs and literature to support this program.


Catalogs included in this shipment:
o 1000-0001
Mascot General Sales Brochure
o 1000-0003
Mascot Quick Reference
o 1000-0007
Mascot Driveline Brochure
o 1000-0009
Mascot Steering Gear/Pump ID Brochure
o 1000-0011
Mascot Coach Applications Brochure
o 1000-0015
Mascot Product Catalog
o 3000-0002
Mascot Steering Gear Poster

Conclusion
The Mascot program will be a great opportunity for your dealership to capture your share of
the $300M North American transmission and carrier market. With 18 logistic centers located