2016 HINO HONORS PROGRAM
NOW THROUGH DECEMBER 31, 2016
FOR FULL SALES, PARTS & SERVICE DEALERS

2016 HINO HONORS RECOGNITION PROGRAM

RAISING THE BAR FOR OUR ELITE TEAM
Great companies are comprised of a great team to support their efforts. At Hino, we believe in a Total
Support approach where each of our Parts, Sales and Service areas work together and are an integral part
of the success of our company and the longevity of our product. As we continue to reach new heights in
each of our 3S areas, we will also continue to raise the bar and challenge our team of Elite professionals that
make up this esteemed group.
Please review this year’s Elite criteria and make sure you understand the full qualifications. All 3S dealers
will follow the program rules on the following pages, based on their area of responsibility. Each level of
achievement has its own class of rewards. Check your status via HinoNet to make sure you are on track to
qualify.

IMPORTANT FOR 2016: Please note the change in criteria for Parts Sales and Service Training by Market
Sizes. The Parts Sales & Service Training Market sizes are based on Hino Units in Operation. Please
reference the attached Market Size listing for your assigned market.

EXCLUSIVE “ELITE EVENT” QUALIFYING GROUPS
DEALER PRINCIPALS
Yokozuna, Platinum & Premier
PARTS, SALES & SERVICE MANAGERS
Platinum
SALES PROFESSIONALS
Based on sales achievement and training completion.

The 2017 Elite Event location will be decided in July by this year’s Elite Team during
their trip to Ireland, so stay tuned….

2016 HINO HONORS RECOGNITION PROGRAM

DEALER PRINCIPAL ACHIEVEMENT
YOKOZUNA
(Trip Eligible)

Platinum level achieved for all three Sales, Parts and Service Managers
Repeat Winners Eligibility: If you qualified as Yokozuna in 2015 you need to meet 100%
of your New Truck Sales Plan and Parts Sales Plan.
Meet or exceed National Average for overall Dealer Satisfaction calendar year-to date
score and response rate for 12-month survey and 90 day survey (Minimum ten customer
survey responses.)
Attend Hino National or Regional Conference (when applicable)

PLATINUM
(Trip Eligible)

Platinum level achieved for one Parts, Sales or Service Manager, AND the other two
Managers at Premier level
Repeat Winners Eligibility: If you qualified as Platinum in 2015 you need to meet 100%
of your New Truck Sales Plan and Parts Sales Plan.
Meet 120% of New Truck Sales Plan and Parts Sales Plan
Minimum level of parts purchase from HMS:
A Market = $1,000,000
B Market = $ 650,000
C Market = $ 450,000
Minimum of 24 New Truck Sales
Meet or exceed National Average for overall Dealer Satisfaction calendar year-to date
score and response rate for 12-month survey and 90 day survey (Minimum ten
customer survey responses.)
Attend Hino National or Regional Conference (when applicable)

PREMIER
(Trip Eligible)

Premier level achieved for all three Sales, Parts and Service Managers
Meet 120% of New Truck Sales Plan and Parts Sales Plan

Minimum level of parts purchase from HMS:
A Market = $1,000,000
B Market = $ 650,000
C Market = $ 450,000
Minimum of 24 New Truck Sales
Attend Hino National or Regional Conference (when applicable)

2016 HINO HONORS RECOGNITION PROGRAM

SALES MANAGER ACHIEVEMENT
Sales Managers can attain Premier or the even more prestigious Platinum status based on meeting the
following criteria:

PLATINUM
(Trip Eligible)

Minimum of 24 New Truck Sales
Repeat Winners Eligibility - If you qualified as Platinum in 2015, you need to meet
100% of your New Truck Sales Plan
Meet 120% of your New Truck Sales Plan (non repeating dealers)
Attend any Regional Training Event and complete all Sales HinoTech training within
30 days of the course announcement and achieve a 90% or better score.
75% of Registered Hino Sales Professionals participate in all sales related training
(webinars & training events) and pass HinoTech courses with a 90% or higher score
At least one Sales Professional has attended either the Sales Academy or completed
Hino Trucks Sales Training Course
Meet or exceed National Average for Hino Premier Customer Care overall
satisfaction with sales experience calendar year-to date score and response rate for
90-day survey. (Minimum ten customer survey responses)

PREMIER

Meet 100% of your New Truck Sales Plan
50% of Registered Hino Sales Professionals participate in all sales related training
(webinars & training events) and pass HinoTech courses with an 90% or higher
score
Meet or exceed National Average for Hino Premier Customer Care overall
satisfaction with sales experience calendar year-to date score and response rate for
90-day survey. (Minimum three customer survey responses.)

2016 HINO HONORS RECOGNITION PROGRAM

SALES PROFESSIONALS ACHIEVEMENT
There are two ways in which to qualify as a Sales Professional for the Elite Event Trip:
WITH FLEET ACCOUNTS:
All retailed units during this program period will qualify with the exception of Hino Trucks
National Account units. Dealer Owned Leasing units are eligible (units must stay within the
Dealer Owned Leasing business for a minimum of 1 year).
With Fleet Retail Sales Targets by Market Size to Automatically Qualify:
A Market – 175 Trucks
B Market – 85 Trucks
C Market – 50 Trucks
WITHOUT FLEET ACCOUNTS:
No more than 2 units to any customer during the program period. Up to 2 units to the Dealer
Owned Leasing business are eligible (units must stay within the Dealer Owned Leasing business
for a minimum of 1 year).
Without Fleet Retail Sales Targets by Market Size to Automatically Qualify:
A Market – 50 Trucks
B Market – 35 Trucks
C Market – 25 Trucks

ADDITIONAL REQUIREMENTS & ELIGIBILITY FOR SALES PROFESSIONALS:
Must be a registered Hino Trucks Sales Professional, employed at a Hino Trucks dealership during the
program period to qualify. Must meet one of the Sales Target Criteria as outlined above.
Complete all Sales HinoTech training within 30 days of the course announcement and achieve a
90% or better score.
Participate in all sales related training (webinars & training events)
Have completed Hino Trucks Sales Training Course OR attend the Sales Academy
NOTE: Trip is non-transferable. You may only win in one category (for example, as either a sales
professional or sales manager).

2016 HINO HONORS RECOGNITION PROGRAM

PARTS MANAGER ACHIEVEMENT
PLATINUM
(Trip Eligible)

Minimum level of parts purchase based on the following:
A Market = $1,000,000
B Market = $ 650,000
C Market = $ 450,000
Repeat Winners Eligibility - If you qualified as a Platinum Winner in 2015, you need to
meet 100% of your Parts Sales Plan
Meet 120% of Sales Plan (non repeat winners)
90% of Registered Parts Personnel complete and pass HinoTech Training Courses, One
person attend & complete Hino Parts Professional Training, Course, One person attend
Hino Parts Conference (if applicable)
Participate in HMI when the Dealer's Business System (DBS) provider is integrated with
HMS or satisfy the requirements of the Quarterly Stock Review initiative if the DBS
provider is not integrated with HMS
Meet or exceed National Average for Hino Premier Customer Care overall Parts
Experience calendar year-to-date score and response rate for 12-month survey.
(Minimum ten customer survey responses)
One participant in at least the first round of the Parts Skills Competition (online testing)

PREMIER

Meet 100% of Sales Plan
80% of Registered Parts Personnel complete and pass the HinoTech Training Courses
Participate in HMI when the Dealer's Business System (DBS) provider is integrated with
HMS or satisfy the requirements of the Quarterly Stock Review initiative if the DBS
provider is no integrated with HMS
Meet or exceed National Average for Hino Premier Customer Care overall satisfaction
with Parts Experience calendar year-to-date score and response rate for 12-month
survey (Minimum three customer survey responses)
One participant in at least the first round of the Parts Skills Competition (online testing)

2016 HINO HONORS RECOGNITION PROGRAM

SERVICE MANAGER ACHIEVEMENT
PLATINUM
(Trip Eligible)

A Market = 4 fully trained Hino Service Technicians *and 2 Master Elite Technicians**
B Market = 4 fully trained Hino Service Technicians *and 2 Master Elite Technicians**
C Market = 3 fully trained Hino Service Technicians *and 2 Master Elite Technicians**
*Technicians must complete all four Hino classes and any new online training or webinars
created and required in 2016.
**Master Elite Techs must be a fully trained Service Technician plus achieve all 6 ASE
truck certifications T2-T7
Meet or exceed National Average for recall completion – Note: Calculation will be based
on your last 5 calendar years of units DTU’d by your dealership. Please contact Warranty
Department for more information. (248) 699-9390
Meet or exceed National Average for Hino Premier Customer Care overall Service
Experience calendar year-to date score and response rate for 12-month survey.
(Minimum ten customer survey responses)
Have one fully trained warranty person
View all available TechCasts within 30 days
Properly close all non-current TechAssist cases

PREMIER

Have two fully trained Service Technicians (complete all four Hino classes and any new
online training or webinars created and required in 2016)
Meet or exceed National Average for recall completion.
Note: Calculation will be based on your last 5 calendar years of units DTU’d by your
dealership. Please contact Warranty Department for more information. (248) 699-9390
Meet or exceed National Average for Hino Premier Customer Care overall satisfaction
with Service experience calendar year-to date score and response rate for 12-month
survey. (Minimum three customer survey responses.)
Have one fully trained warranty person
View all available TechCasts within 30 days
Properly close all non-current TechAssist cases

*Online training includes all current online modules.

SUMMARY OF NEW or UPDATED
QUALIFICATIONS FOR 2016
REFERENCE INDIVIDUAL PAGES FOR COMPLETE QUALIFICATIONS
Dealer Principal Yokozuna Level
•
•

Attend all Hino National or Regional Conferences
Repeat Winners Eligibility: if you qualified as Yokozuna in 2015, you need to meet 100% of
you New Truck Sales Plan and Parts Sales Plan

Dealer Principal Platinum Level
•

•
•

Minimum level of parts purchase from Hino Trucks:
• A Market = $1,000,000
• B Market = $ 650,000
• C Market = $ 450,000
Attend all Hino National or Regional Conferences
Repeat Winners Eligibility: if you qualified as Platinum in 2015, you need to meet 100% of
you New Truck Sales Plan and Parts Sales Plan

Dealer Principal Premier Level
•
•

•
•

Meet 120% of Parts & Truck Sales Plan
Minimum level of parts purchase from Hino Trucks:
• A Market = $1,000,000
• B Market = $ 650,000
• C Market = $ 450,000
Minimum of 24 New Truck Sales
Attend all Hino National or Regional Conferences

Sales Manager Platinum Level
•
•
•

75% of Registered Hino Sales professionals participate in all sales related training webinars
and pass HinoTech courses with an 90% or higher score
At least one Sales professional has attended either the Sales Academy or completed Hino
Trucks Sales Training Course
Meet or exceed National Average for Hino Premier Customer Care overall satisfaction with
sales experience calendar year-to date score and response rate for 90 day survey. (Minimum
ten customer survey responses)

Sales Manager Premier Level
•
•

50% of Registered Hino Sales professionals participate in all sales related training webinars
and pass HinoTech courses with an 90% or higher score
Meet or exceed National Average for Hino Premier Customer Care overall satisfaction with
sales experience calendar year –to-date score and response rate for 90-day survey.
(Minimum three customer survey responses.)

SUMMARY OF NEW or UPDATED
QUALIFICATIONS FOR 2016
REFERENCE INDIVIDUAL PAGES FOR COMPLETE QUALIFICATIONS
Sales Professional
•

Attend and complete Hino Trucks Sales Training Course OR attend the Sales Academy

Parts Manager Platinum Level
•

•

•

•

Minimum level of parts purchase from HMS:
• A Market = $1,000,000
• B Market = $ 650,000
• C Market = $ 450,000
90% of Required Parts Personnel complete and pass the HinoTech Training Courses, One
person attend & complete Hino Parts Professional Training Course, One person attend Hino
Parts Conference (if applicable)
Meet or exceed National Average for Hino Premier Customer Care overall Parts Experience
calendar year-to-date score and response rate for 12-month survey. (Minimum ten
customer survey responses)
One participant in at least the first round of the Parts Skills Competition (online testing)

Parts Manager Premier Level
•

•

Meet or exceed National Average for Hino Premier Customer Care overall satisfaction with
Parts Experience calendar year-to-date score and response rate for 12-month survey
(Minimum three customer survey responses)
One participant in at least the first round of the Parts Skills Competition (online testing)

Service Manager Platinum Level
•
•
•

A Market = 4 fully trained Hino Service Technicians *and 2 Master Elite Technicians**
B Market = 4 fully trained Hino Service Technicians *and 2 Master Elite Technicians**
C Market = 3 fully trained Hino Service Technicians *and 2 Master Elite Technicians**

*Technicians must complete all four Hino classes and any new online training or webinars
created and required in 2016.
**Master Elite Techs must be a fully training Service Technician plus achieve all 6 ASE truck
certifications T2-T7
•

Meet or exceed National Average for Hino Premier Customer Care overall Service
Experience calendar year-to-date score and response rate for 12-month survey. (Minimum
ten customer survey responses)

Service Manager Premier Level
•

Meet or exceed National Average for Hino Premier Customer Care overall satisfaction with
Service experience calendar year-to date score and response rate for 12-month survey.
(Minimum three customer survey responses.)

2016 HINO HONORS RECOGNITION PROGRAM

TRACKING SCREENS
Hino Honors “Recognition” tracking screens also allow dealers to view your specific grading
criteria and progress online in HinoNet.
• Choose your area of interest – Dealership or Individual Sales, Parts or Service Manager –
and review status of component achievement.
• View your specific grading criteria and progress online.
• Track and monitor your path to success and exciting recognition rewards.
• If you are not yet qualified and need to review the requirements, check out Program
Information.

 FOR QUESTIONS OF A GENERAL NATURE REGARDING HINO HONORS
RECOGNITION including rules, report timing and awards distribution, please contact
Hino Honors Customer Service:
Email Customer Service at hino@imperialm.com
Call our Customer Service Center at 1-800-436-9701
Monday thru Friday 8:30 a.m. – 5:00 p.m. EST
IF YOU HAVE A QUESTION ABOUT THE ACCURACY OF THE INFORMATION SHOWN
ON THE TRACKING SCREEN, please check the "as of" date on the tracking screen as
the update you seek may occur in the next cycle. If you still feel the information is
inaccurate and would like to contact the Hino Honors business owner responsible for
the source data, please contact:
Dealer Principals/Sales Managers
Sheree Greenhalge
greenhalge@hino.com
248-699-9394

Service Managers
Denise Franz-Wulbrecht
Franz-Wulbrecht@hino.com
249-699-9354

Parts Managers
Dan Spongberg
spongberg@hino.com
248-699-6368

TAX IMPLICATION FOR ELITE EVENT
A 1099 tax form will be issued for the non-business portion of the event. The
liability for any applicable taxes is the responsibility of the recipient and not Hino
Motors Sales or its affiliates

2016 Hino Honors Market Size
Dealer
Code
80102
80105
80201
80210
80220
80230
80240
80302
80303
80315
80403
80503
80519
80526
80528
80529
80531
80534
80536
80538
80539
80540
80542
80545
80549
80550
80560
80570
80575
80603
80704
80707
80708
80725
80801
80903
80913
80920
80921
80922
80930
80935
80950
80965
81008
81010
81030
81040
81050

Dealer

Kenworth of Birmingham, Inc.
Dixie Trucks, Inc.
Parish Truck Sales, Inc.
Shipley Motor Equipment Company
Kenworth of South Louisiana
Parish Truck Sales, Inc.
Eagle Truck Center, LLC
Rush Truck Centers of Arizona, Inc.
Rush Truck Centers of Arizona, Inc.
RWC International, Ltd.
Arkansas Kenworth, Inc.
Los Angeles Truck Centers, LLC
Fred M. Boerner Motor Co.
Rush Truck Centers of California, Inc.
C&M Motors, LLC
Suburban Motors, Inc.
Fred M. Boerner Motor Co.
Monarch Leasing, Inc.
RY-DEN Diesel, Inc.
Tom's Truck Center, Inc.
Rush Truck Centers of California, Inc.
Donahue Truck Sales, LLC - Ventura
Donahue Truck Sales, LLC - Santa Rosa
Monarch Leasing, Inc.
Donahue Truck Sales, LLC - Bakersfield
Donahue Truck Sales, LLC - Santa Maria
Tom's Truck Center North County, Inc.
Western Truck Parts & Equipment, LLC